ComAround Knowledge™ honored for improving customer service technology and improving the customer experience
Stockholm, Sweden August 2020 – ComAround announced today that TMC, a global, integrated media company, has named ComAround Knowledge™ as a 2020 Contact Center Technology Award winner, presented by CUSTOMER magazine.
“We are excited to be recognized for the work we are doing to help transform the Customer Support experience with the ComAround Knowledge™ solution. This is the fastest growing segment of our business and we continue to invest and innovate with our clients to bring new and exciting solutions to market” says Bill Pollie, EVP of ComAround. “This award along with the “2019 Partner of the Year” from Microsoft validates our strategy and confirms the value we bring to our clients and partners.”
ComAround Knowledge™ is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels. This is due to the unique combination of professional, expert, and data-driven knowledge across channels, such as via customer service and service management platforms, as well as through chatbots virtual support assistants, and other business applications. We call it “intelligent knowledge”. The Knowledge Management Software is built on the latest Microsoft technology and is KCS® V6 Verified.
“Congratulations to ComAround for being awarded a 2020 CUSTOMER Magazine Contact Center Technology Award. ComAround Knowledge™ has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
This 15th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
ComAround is a global software company that specializes in Knowledge Management and Self-Service. ComAround helps customer service and support organizations to create an excellent agent and customer experience by building and sharing knowledge across channels using ComAround’s Knowledge Management Software and expertise.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
For more information about TMC, visit www.tmcnet.com.
Executive Vice President Americas – Sales and Strategic Alliances
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