Data becomes insights in minutes, aiming to optimize and maximize the benefits of knowledge management and self-service.
Effective knowledge management and self-service workflow based on best practice, such as the Knowledge-Centered Service (KCS®) methodology, offers profound benefits for any information-intensive organization. It increases the value of support and service. The value demonstrates the service organization’s impact on the broader business, the key organizational trends and relevant milestones. Knowledge management and self-service is an on-going journey, and the key to optimize and maximize the benefits is powerful measurements and setting profound goals.
Therefore, ComAround introduces new powerful Business Intelligence built on Microsoft Power BI into the knowledge management and self-service solution, ComAround Knowledge™. The analytics is interactive and dynamic with comprehensive overview dashboards and profound reports.
“Business Intelligence is essential to optimize and maximize the benefits of the knowledge management and self-service workflow”, says Erik Evlinger, Product Owner of ComAround. “We are pleased to present our new Reporting & Analytics as a part of ComAround Knowledge™. We can now customize dashboards and reports. Our customers can go from data to insights in minutes with our comprehensive analytics and reporting suite”.
Examples of crucial KPI’s of knowledge management and self-service is: Self-service use (issues resolved without assistance), time to publish, return of investment etc.
This autumn ComAround will launch more powerful AI and Machine learning features associated with Business Intelligence.
ComAround specializes in knowledge management and self-service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround’s specialists also provide KCS certification training.
Contact ComAround for more information:
Product Owner, ComAround
Phone: +46 8 580 886 38