Step-by-step guided decision trees help customer support improve end user experience and promote higher rates of self-service adoption.
ComAround Knowledge™ is powerful AI and cloud-based Knowledge Management software specifically designed to optimize the support flow by sharing accurate knowledge in the right place at the right time. ComAround has launched decision trees to help customer support and end users optimize shift-left objectives via self-service. The trees can be deployed for simple queries as well as for multiple-choice and more complex questions that require customer input before providing accurate solutions.
Decision trees are interactive and help customers progress through a series of steps to resolve a problem or find an answer for what they want to achieve. It is a conversion-like structure that asks questions and provides response options. Depending on the customer’s choices, it continues to ask them questions that are relevant to their environment or situation to guide them to the optimal solution, video, form link, or external process.
“With decision trees customers will save time and enjoy a new and powerful way to interact with knowledge. This enhanced experience dramatically increase confidence in finding the right solution to more complex issues,” says Bill Pollie, Executive Vice President at ComAround.
It’s easy to get started and to set up a decision tree in ComAround Knowledge™. ComAround’s customers can access it via the cogwheel. It requires the self-service portal and an Enterprise or Premium subscription for ComAround Knowledge™.
ComAround is a multinational software company that specializes in Knowledge Management & Self-Service. The company helps organizations to achieve exceptional support by using intelligent knowledge as part of their digital transformation strategy, and by utilizing ComAround’s expertise in Knowledge Management. ComAround’s customers solve problems faster, handle increased incident volumes in multiple languages much more easily, have lower organizational costs, and deliver excellent customer experience. www.comaround.com
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