Powerful technology provides powerful user experience, leading to knowledge management and self-service success.
ComAround’s mission is to take knowledge management and self-service to the next level. ComAround develops and offers the world-leading solution, ComAround Knowledge™, that specializes in capturing, structuring and sharing knowledge throughout the support flow. Searching is an essential part of the knowledge management and self-service workflow. It’s important to provide technology that allows knowledge workers and customers to search the knowledge base effectively, finding the right article to a question or problem at the right time. That is why ComAround replaces the current search engine in ComAround Knowledge™ with Microsoft Azure Search.
“Our customers, who is professional service organizations, expects powerful search experience for their knowledge workers and customers”, says Erik Evlinger, Product Owner of ComAround. “It is essential for our customers to take advantage of the collective knowledge in their knowledge base, aiming to quickly get back to their work tasks and be productive. With Azures Search, as the search engine of ComAround Knowledge™, our customers will get even greater search experience with many powerful features”.
Azure Search is a cloud search-as-a-service solution with powerful features, such as full text search and text analysis, language support, search suggestions, filters, faceted navigation that divides the result based on of different criteria, hit highlighting to quickly locate important words or phrases and much more.
ComAround has previously launched the Automatic Knowledge Creator, that prevents knowledge gaps based of users search in the knowledge base of ComAround Knowledge™. This autumn ComAround will launch more intelligent AI and Machine learning features associated with Microsoft Azure Search.
Are you interested to realize the powerful features of ComAround Knowledge™?
ComAround specializes in knowledge management and self-service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround’s specialists also provide KCS certification training. www.comaround.com
Contact ComAround for more information:
Product Owner, ComAround
Telefon: +46 8 580 886 38