For faster, more effective support through the entire process.
Björn Björkman, Product Owner at ComAround & Thorir Eggertsson, CEO at Inuit.
Knowledge is at the center of the Service desk’s support process. The Service desk needs on-demand knowledge to give organizations the fastest and correct support. The staff needs to be able to help themselves at any time, day or night, by looking for answers in the self-service. If the support stream doesn’t mesh – technically or functionally – the support delivery is ineffective, which leads to unhappy customers.
“We see big demands for integrating task management systems or ITSM platforms with the ComAround Zero™ knowledge tool,” says Björn Björkman, Product Owner at ComAround. “This is why we’re so happy about our new integration plugin with ManageEngine ServiceDesk Plus”.
Inuit is the Swedish distributor for ManageEngine products. With help from UDK and ComAround they have developed an integration plugin, to seamlessly integrate the tools.
The principle is based on the Service desk agent fixing the task without needing to change tools. The final user can find solutions in the self-service when registering the task, and they can access the information in the right place at the right time, when needed.
“I’ve long thought that ComAround has an interesting solution and as a result of the integration, we can make it easier for customers to smoothly use ServiceDesk Plus and ComAround,” says Thorir Eggertsson at Inuit. The cooperation means that we can also offer ComAround to our partners and their customers which will strengthen our range in the ITSM field.
The integration service is out on the market right now.
About the integration
The integration between ComAround and ServiceDesk Plus is part of ME Plugins, developed by UDK. The integration brings tools together for a seamless user experience for both the Service desk agent and final user. In addition, ME Plugin makes the integration with Skype for Business possible, and also adds smart functions to ServiceDesk Plus. UDK is a development and consulting organization with extensive knowledge about ManageEngine products.
Read more about ME Plugins .
ComAround specializes in knowledge management and self-service. Professional support organizations around the world leverage the self-service knowledge tool ComAround Zero™ to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is cloud based and seamlessly integrates with incident management and ITSM tools.
About ManageEngine Servicedesk Plus
ServiceDesk Plus is a web-based helpdesk product with ITIL support for all kinds of organizations. With advanced ITSM functions in combination with user friendliness, ServiceDesk Plus helps support helps to deliver low-cost, world class support. More than 100,000 organizations around the world use ServiceDesk Plus for their Helpdesk.
Inuit is a distributor and general agent specialized in IT maintenance and security products. The distributor’s chief focus is to create benefits to the customer through increased productivity and secure IT platforms. Solutions extend over areas such as IT security, IT administration, privilege management, network surveillance, Active Directory, mobility, task management and ITIL helpdesk. Inuit products are distributed via partners around the Nordic countries. www.inuit.se
Björn Björkman, Product Owner, ComAround
Telephone: +46 8 580 886 41, firstname.lastname@example.org
Therese Walve, Marketing Manager, ComAround
Telephone: +46 8 580 886 31, email@example.com
Contact Inuit (ManageEngine ServiceDesk Plus)
Thorir Eggertsson, CEO Inuit
Telephone: +46 8 753 05 10, firstname.lastname@example.org
Markus Arvidsson, Marketing Manager at Inuit
Telephone: +46 70 645 01 38, email@example.com