Upgrades membership to engage even further in the development of the Knowledge Management methodology Knowledge-Centered Service®.
The Consortium for Service Innovation is a non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success. One of their initiatives is the methodology Knowledge-Centered Service (KCS®) ComAround, a longtime member, has upgraded their membership level to Participant Plus. This means that ComAround will play a bigger role in the development of the KCS methodology, influence the direction of support and services even more, and be on top of emerging trends. These insights will provide direct benefits to our customers and partners.
“I’m so glad we are upgrading our membership and commitment in the Consortium for Service Innovation and we are thrilled to participate in the upcoming annual member meeting in Boston in April” says Per Strand co-founder of ComAround and member of the KCS Academy Strategy Team.
The majority of ComAround’s employees are KCS certified. ComAround’s Customer Success Team includes KCS trainers and Knowledge Management experts that provides training and consulting services to help customers succeed with their Knowledge Management and KCS initiatives.
About the Consortium for Service Innovation
The Consortium is a non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success. Members create innovative operational models through a process of collective thinking and experience. The Consortium’s work integrates academic research and emerging business trends with members’ operational perspectives. The results are new strategies and models that improve the customer experience. www.serviceinnovation.org
ComAround is multinational software company that specializes in Knowledge Management & Self-Service. The company helps organizations to provide exceptional support by using intelligent knowledge as part of their digital transformation strategy, and by utilizing ComAround’s expertise in Knowledge Management. ComAround’s customers solve problems faster, handle increased incident volumes in multiple languages much more easily, have lower organizational costs, and deliver an excellent customer experience. www.comaround.com