A large global manufacturing enterprise has digital transformed their support function to access knowledge at any time in any place.
ComAround is a proud finalist of Microsoft’s Partner of the Year in the prestigious category Best Digital Customer Transformation in Stockholm. With the help of Microsoft’s latest cloud technology, ComAround has built an internationally recognized Knowledge Management Software (KMS) solution in Azure and has managed to moved a large global manufacturing enterprise support function from an on-premise solution in Notes to a scalable modern solution in Azure. The KMS solution is maintained by both ComAround and the customer’s own central service desk. The solution is available to all 44,000 employees in more than 100 countries.
The knowledge management solution has enabled the organization to centralize its entire support function, and has digital transferred all knowledge about the organization’s services and systems to use for anyone who needs it when, wherever it is needed. Thanks to Azure technology, ComArond has made the solution possible to handle a large volume of users by automatically scaling up computer power and increasing reliability. The technology enables ComAround to focus on adding customer value to the product and managing fast international demand.
ComAround is a global leader that specializes in Knowledge Management and Self-Service Support. Leveraging Intelligent Knowledge powered by Microsoft technology coupled with deep Knowledge Management expertise, ComAround empowers companies to deliver world class support experiences. ComAround customers rapidly transform the way they deliver support to achieve reduced costs, increased revenue, improved workforce productivity, and customer satisfaction.