Thanks to an increased focus and more partners, ComAround is helping professional support organizations around Europe to succeed with Knowledge Management and Self-Service.
ComAround helps support organizations to succeed in their Knowledge Management and Self-Service efforts. The company provides training, advice, and a specialized tool based on the best-practice method called Knowledge-Centered Service (KCS). ComAround’s customers are primarily based in the US and Scandinavia, and the company now has its sights set on Europe.
“We’re noticing a greater interest in improving Knowledge Management and KCS processes in Europe,” says Per Strand, CEO and co-founder of ComAround. “We’re seeing two trends – companies that understand the value of a specialized Knowledge Management tool that supports their KCS processes, and companies that are consolidating. In addition we’re seeing increased interest in our Knowledge Management tool from companies in parts of Europe that are new to ComAround, which are looking to improve the service they offer their users and customers. These are often highly professional support organizations that know what they’re looking for. In light of this, the next step for us is, obviously, to expand our European venture”.
ComAround has now started establishing new partnerships in Europe.
“We already have several existing partnerships, primarily with established ITSM vendors,” says Fredrik Nicklasson, Head of Sales Europe, who is responsible for ComAround’s European venture. Our shared customers need to integrate their ITSM solutions with ComAround Knowledge™ in order for their processes to have access to ComAround’s specialized and KCS-verified Knowledge Management tools. Consequently, a natural step forward for us is to recruit and consolidate more partners in Europe in order to provide our customers with the best possible support”.
If you would like to get in touch with our European sales team, please contact one of the following people: