Two of ComAround’s knowledge specialists, Process Manager Lena Stormvinge and CEO Per Strand, are the first people in Sweden to be KCS Practice v5 certified.
This certification is proof of the in-depth knowledge and understanding of how the Knowledge Management method KCS (Knowledge Centered Support) works and is implemented in companies and organizations. Training took place in late October in London, UK, with TellTales Consulting in co-operation with KCS Academy.
– We believe that KCS is the best method for success in Knowledge Management and self service, explains CEO and co-founder of ComAround, Per Strand. It’s especially great to be the first in an area that we focus on so heavily.
So far, a total of 437 people worldwide have become KCS Practice v5 certified. This involves having a deep theoretical and practical understanding of the adoption of KCS.
– We have customers who require support at every level of KCS, from basic comprehension of the method to deeper understanding and practical help with planning and implemention, Per continues.
85 per cent of all employees at ComAround in Sweden, Norway, and the US are already KCS certified at foundation level, which is probably also a record.
– The new higher level KCS Practice v5 certifications are proof of our current high levels of expertise and in-depth understanding of KCS, Per continues. We are very pleased with TellTales and Sander van der Moolen who is a certified KCS Trainer and did a great job teaching us and helped us get certified, Per concludes.
About Knowledge Centered Support (KCS)
Knowledge Centered Support (KCS SM) is a method for providing a detailed description of how support organizations should work with knowledge as a basis for improving the support they provide, for boosting their productivity, and for increasing the level of service they offer to the business. KCS has been created and is maintained by the Consortium for Service Innovation – a non-profit alliance of support organizations.
Contact ComAround for more information:
Find out more about the KCS courses and certifications offered by ComAround.
CEO – Founder – Knowledge Specialist, ComAround
Phone: +46 (0) 858 08 86 30
Process Manager – Knowledge Specialist, ComAround
Phone: +46 (0) 766 43 11 27
*SM – KCS is a service mark of the Consortium for Service Innovation.