Lena Stormvinge, Knowledge Specialist at ComAround, has become the 15th certified KCS Trainer in the world. Certification provides the ability to provide all-round advice, training, and certification to support organizations that are considering or already working to adopt KCSsm.
Lena Stormvinge, KCS Trainer & Knowledge Specialist at ComAround and Greg Oxton, Executive Director of the Consortium for Service Innovation
An important part of becoming a KCS Trainer is undergoing a three-day KCS v5 Practices Workshop together with a certified trainer. Lena completed the course in Stockholm with Greg Oxton, Executive Director of the Consortium for Service Innovation. The course provides a deep theoretical and practical understanding of the adoption of KCS. Participants in the course came from Sweden, Norway, and Germany, and all achieved certification . Today there are over 500 people in the world that have undergone KCS v5 Practices certification.
“It’s great to have such strong support from ComAround for KCSsm,” said Greg Oxton, Executive Director of the Consortium for Service Innovation. “ComAround’s recent designation as a KCS-verified tool, combined with ComAround’s Account Manager and Knowledge Specialist Lena Stormvinge’s accomplishment in becoming a KCS Certified Trainer at the KCS Academy, shows ComAround’s commitment to helping their clients realize the dramatic benefits of the KCS methodology.”
Lena Stormvinge, KCS Trainer & Knowledge Specialist at ComAround
Participants in KCS v5 Practices Workshop in Stockholm, April 26-28, 2016
Earlier this year the tool ComAround Knowledge™ became KCS Verified v5 and thus supports all eight KCS principles.
Upcoming KCS training courses and certifications that Lena will hold are: KCS Foundation – Blended training on May 3 in Stockholm and September 8 in Oslo, and KCS v5 Practices on October 17-19 in Stockholm.
About KCS and the Consortium for Service Innovation
Knowledge Centered Support (KCSsm*) is a method for providing a detailed description of how support organizations should work with knowledge as a basis for improving the support they provide, for boosting their productivity, and for increasing the level of service they offer to the business. KCS was created and is maintained by the Consortium for Service Innovation – a non-profit alliance of support organizations. www.serviceinnovation.org, www.thekcsacademy.net.
ComAround is a Knowledge Management and Self Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by capturing, structuring, and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s experts are on hand to guide you through and educate you on Knowledge Management and KCS. www.comaround.com
Contact ComAround for more information:
KCS Trainer & Knowledge Specialist, ComAround
Phone: +46 766 43 11 27
*The KCSsm methodology is service-marked by the Consortium for Service Innovation.