Provides customers the only Microsoft Azure based and the only KCS® Verified knowledge solution for Customer Support and Enhanced Self-service.
Dublin Ireland – ComAround announced today at the Dublin 2018 Summit EMEA for Dynamics CRM Users general availability of its integration of ComAround Knowledge™ to the Microsoft Dynamics CRM solution.
“This is a significant step forward in the evolution of the Dynamics CRM solution offering and addresses the need for advanced capabilities in the area of Knowledge Management” says Bill Pollie, Executive Vice President of Strategic Alliances for ComAround. “We at ComAround believe this will empower the Dynamics CRM community to enable new technologies from Microsoft in areas such as Robotic Process Automation, BOTS and Artificial intelligence that rely on a strong foundation of knowledge in order to achieve their full potential” adds Pollie.
According to May Herlin from ALE municipality, “We have been a long-time client of ComAround and the combination of their focus on Knowledge and their partnership with Microsoft insures that we will be creating the best user experience for our support agents and our end user constituents. This is a very powerful combination and we see it only evolving and getting stronger in the months and years ahead with investments both partners are making in Azure Search, Power BI, Windows 10 and other new technologies”.
“We have seen, and continue to see, leading innovative examples based on Microsoft Dynamics coming to market. ComAround is an important partner who both understands the technology and the needs of our joint clients. Together we continue our mission to empower every person and every organization on the planet to achieve more”, says Therese Treutiger, vice VD Microsoft Sweden.
The integration will be available immediately and plans are to publish more information in the Microsoft AppSource in the next few days.
ComAround is a global leader that specializes in Knowledge Management and Self-service. The company helps organizations to achieve world class support using intelligent knowledge powered by Microsoft technology, as part of their digital transformation strategy, and by utilizing ComArounds expertise in Knowledge Management. ComArounds customers rapidly transform the way they deliver support to achieve reduced costs, increased revenue, improved workforce productivity and customer satisfaction. www.comaround.com
About Microsoft Dynamics CRM
Microsoft Dynamics 365 (CRM) uniquely delivers a comprehensive, end-to-end approach to business applications helping unifying data and relationships, building intelligence into decision making, and accelerating business transformation. dynamics.microsoft.com
Bill Pollie from ComAround invited to speak at Summit EMEA in Dublin
Take the opportunity to listen to Bill Pollie when he speaks about “Building the Case for Knowledge Management” on April 25. Bill is a Knowledge Management och Self-Service specialist at ComAround, with a focus on Strategic Alliances. He is passionate in his engagement with customers on how to use intelligent knowledge to drive world class customer support.