Joint customers harness power of industry leaders to deliver a Certified Knowledge-Centered Service (KCS®) v6 and ITIL solution for support
Stockholm, Sweden and Colorado Springs, Colorado — ComAround announced the availability of a new mergeable application (mApp™) for the Cherwell Service Management solution that integrates its advanced ComAround Knowledge™ KCS version 6 platform to empower Enterprise Service Management for Cherwell clients.
The mergeable applications are a patented packaging technique for content that is merged into the Cherwell platform. This unique approach enables easy reuse and sharing of integrations that complement and enhance the Cherwell IT service management (ITSM) solution, as well as Cherwell human resources and facilities. Rather than building capabilities from scratch, you can simply download a mApp application from the mApp Exchange and merge it into your Cherwell environment, saving time and money.
Service desk agents closes incidents faster
using ComAround Knowledge™ articles
Customers searches directly from the Cherwell Portal
in order to solve their problems.
“We are excited to deliver innovative solutions to the market that are easy to implement, use and support for the Cherwell community,” said Bill Pollie, executive vice president of ComAround. “This new version of our integration will enable customers to get even more value out of their Cherwell investment and dramatically improve their service operations.”
“We have worked with ComAround for many years and they are a longtime partner to Cherwell and to many of our strategic customers,” said Scott Gainey, chief marketing officer at Cherwell. “Having a partner that is focused on knowledge management brings real value to our customers that want to take Knowledge Management and Knowledge-Centered Service (KCS) to the next level within the Cherwell solution.”
Known for its powerful search, global language support and enterprise scalability, ComAround is the largest independent provider of knowledge management solutions with more than 250 active clients around the world. In addition to full integration of knowledge across the Cherwell platform for agents and end users, this version of the integration provides access to ComAround Knowledge™ across the Enterprise with native access through Windows 10, TEAMS, Office 365 and SharePoint.
This new offering will be available immediately and is supported by key Cherwell/ComAround partners including Excalibur Data Systems, Avante, T4S, Sollertis, Synerity, Dextra Data and Clever Choice.
“Our close partnership with ComAround and Cherwell allowed us to contribute to defining this latest mApp and deploying it for numerous clients”, adds Mike Fuson, vice president, Excalibur Data Systems. “As a partner of both Cherwell and ComAround, Excalibur is proud to be able to deliver this solution to our clients and see the phenomenal power of this combination in action.”
ComAround: ComAround is multinational software company that specializes in Knowledge Management & Self-Service. The company helps organizations to provide exceptional support by using intelligent knowledge as part of their digital transformation strategy, and by utilizing ComAround’s expertise in Knowledge Management. ComAround’s customers solve problems faster, handle increased incident volumes in multiple languages much more easily, have lower organizational costs, and deliver an excellent customer experience. www.comaround.com
Cherwell: Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: www.cherwell.com.
Excalibur Data Systems: Since 1998, Excalibur Data Systems has provided a high level of service that has allowed our clients to achieve success through the strategic use of Information Technology Solutions that solve business problems. As a boutique integrator specializing in ITSM and ESM solutions, we have seen success in working with clients to identify enabling technology that fit their business needs. We deploy solutions using sound project management practices. We then keep their systems operating reliably, securely and cost-effectively. We are proud that a large number of our clients have continued to use our services for many years. www.excaliburdata.com