News: Training & certification
in Knowledge Management, KCS and Self-Service
ComAround provides training and certification in Knowledge Management, Knowledge-Centered Service (KCS®) and Self-Service. We offer for example KCS v6 Fundamentals Teacher-led Training and KCS v6 Practices Workshop. ComAround’s experts are certified KCS Trainers with extensive experience. Below you find the latest ComAround news about the topic. If you want to read more about the ComAround training and certification, please click here.
Upgrades membership to engage even further in the development of the Knowledge Management methodology Knowledge-Centered Service®.
This webinar will explore how knowledge management is integrated with ITIL processes to maximize value and how you satisfy your customers, your employees, and the needs of your organization by Doing More With Less
Don’t miss this opportunity – KCS v6 Practices Workshop is available in Oslo and Pittsburgh.
If you’re considering tuning up your KM processes, especially adopting the KCS methodology, we recommend joining the KCS v6 Practices workshop. It is a three-day workshop that will provide the needed insights and skills on how to work with Knowledge Management effectively. It will help you achieve knowledge management success in your organization, such as shorter resolution time, fewer cases to the service desk and more satisfied employees and customers. At the end of the workshop you can choose to complete an exam test. Read more
Per-Kristian Broch Mathisen has become the world’s sixteenth certified KCS Trainer.
Lena Stormvinge, Knowledge Specialist at ComAround, has become the 15th certified KCS Trainer in the world. Certification provides the ability to provide all-round advice, training, and certification to support organizations that are considering or already working to adopt KCSsm.
New video that explains how Service Desks can streamline their support delivery.
This evening, the winners of the Self Service Awards™ 2015 were announced in Stockholm. The Self Service Awards™ is an annual event that recognizes those organizations and individuals who have had the most success in implementing strategic IT support with the aid of ComAround’s self-service solution.
Two of ComAround’s knowledge specialists, Process Manager Lena Stormvinge and CEO Per Strand, are the first people in Sweden to be KCS Practice v5 certified.
Training & Services
ComAround a BMC Company
164 51 Kista
+46 8544 963 00