Transform an organization faster into a digital workplace with relevant knowledge searchable and findable directly from Windows 10.
Increase the service level to your organization, keep your agents happy and lower your cost per incident by using relevant knowledge to incidents and problems.
ComAround Knowledge™ app for ServiceNow makes it easy for service desk agents and end users to access and use knowledge to solve incidents and problems. The service desk agent or end users starts to type it in a new incident in ServiceNow, the app starts to search and presents relevant knowledge articles. The service desk agent includes the knowledge article related to end user’s problem when responding back to the end user. Or the end user finds the relevant article themselves via self-service and closes the incident with no personal contact with the service desk.
– We have several customers that use ServiceNow as their ITSM tool, says Erik Evlinger. The app will make it much easier for our customers to connect ComAround Knowledge™ with ServiceNow to solve more incidents and problems with relevant knowledge. With just a few clicks you are ready to leverage the knowledge in the organization.
ComAround Knowledge™ app for ServiceNow offers a seamless KCS verified integration including 50 000+ ready-to-use knowledge articles and intuitive features such as, Video recorder, Machine translation, Intelligent search, Automatic knowledge creator, Reporting & analytics, and much more.
ComAround specializes in knowledge management and self-service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround’s specialists also provide KCS certification training.
Contact ComAround for more information:
Product Owner, ComAround
Phone: 08-580 886 38
As a strategic part of ComAround’s expansion into Europe, ComAround has signed a partner agreement with Sollertis covering the UK market. Read more
The integration takes knowledge management to the next level
ComAround was once again one of the exhibitors at the conference with more than 700 Cherwell customers, partners, employees and industry experts. We all shared experiences, insights, and the latest developments within IT Service Management and beyond at the fourth annual conference in Colorado Springs.
Brand new Cherwell mApp
We had the opportunity to speak to many of the participants and demonstrate how ComAround Knowledge™ streamlines their Cherwell solution and takes knowledge management to the next level. We demonstrated the brand new Cherwell mApp, built by the Swedish company Synerity.
The ComAround – Cherwell integration framework makes ComAround’s content even easier to access via existing interaction points in Cherwell Service Management. The brand new mApp gives the team faster avenues to articles, and link in the self-service portal, adds value to the business by driving down the cost of IT support
Increasing demand for a specialized knowledge tool
With an increasing need for accurate and relevant knowledge base content within support organizations today, the ComAround Knowledge™ tool delivers on those key points, for you, your team and your customers. The many discussions we had proved that no matter how great ITSM tool, a specialized tool for knowledge management makes all the difference.
We thank everyone for challenging ComAround with mission specific discussions and input. Hearing from you helps ComAround and Cherwell continue to work to leverage the integration and the services required to help you work more efficiently.
The winner of a KCS online course
We are happy to present the winner of a KCS online course and certification: Karen Fournier from Sempra U.S. Gas & Power.
Thanks to everyone who participated in the draw!
If you want to know more about the mApp, or the advantages of an integration between ComAround Knowledge and Cherwell Service management, don’t hesitate to contact us:
This certification demonstrates increased reliability and scalability of ComAround Knowledge™ to handle international growth.
Professional support organizations around the world use the knowledge management tool, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization.
Since a year ago ComAround moved their entire solution to the Microsoft Azure cloud platform. Azure allows ComAround to handle rapid international growth by managing changing volumes of customer use of ComAround Knowledge™, and to manage regional regulations and increase reliability.
“We are proud to have become Microsoft Azure SQL Database Certified, giving us ability to prove the increased reliability and scalability of ComAround Knowledge,™ and to be able to meet the needs of our customers in international markets,” says Martin Wåger, Manager Development & Platform, ComAround. ”The ease of use of Microsoft Azure allows us to completely focus on adding customer value to ComAround Knowledge™.”
“Microsoft Azure along with Azure SQL Database are designed to support the critical needs of large global organizations,” says Tiffany Wissner, Senior Director of Product Marketing, Microsoft Data Platform. “We are pleased to see ComAround taking the extra step to certify their solution on Azure SQL Database which in turn extends the value of SQL Database via ComAround to global professional support organizations worldwide.”
ComAround Knowledge™ is integrated with ITSM tools and applications through the ComAround Connect platform built on Microsoft Azure API Management, for faster and more efficient support throughout the entire support flow. ComAround Knowledge™ is KCS Verified v5. The integrations supports all eight KCS principles.
Read more about ComAround Knowledge™.
Visit our ComAround API marketplace.
ComAround specializes in knowledge management and self service. Professional support organizations around the world including the CDA, Stanford University, Rolls Royce, and hundreds of others, use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools. ComAround’s specialists also provide KCS certification training.
Contact ComAround for more information
Manager Development and Platform, ComAround
The growing knowledge methodology Knowledge Centered Support (KCS) is easier to adopt with support from a KCS Verified tool that supports all eight processes of the KCS Solve and Evolve Loop. Globally there are only four vendors that support all the KCS processes.
If you are practicing KCS, or plan to start practicing KCS and you don´t want to replace your existing ITSM tool, you can now easily integrate the KCS Verified tool ComAround Knowledge™ with your existing ITSM solution by using ComAround Connect. The ready made API-connectors integrate with your ITSM solution and help you get your KCS workflow up and running. Our KCS experts can show you how ComAround Knowledge™ integrates with your Incident Management and ITSM tool, and what you can do to support your KCS process and workflow more effectively.
Pressrelease March 29, 2016
Cherwell Software and ComAround deliver a fully integrated solution to help professional support organizations succeed with Knowledge Management, shift-left strategies, and automation of IT support.
With a strong partnership and collaborative effort, Cherwell Software™ and ComAround have developed a world class solution that empowers professional support organizations to work effectively with Knowledge Management and Self Service. Knowledge is created simultaneously while the service desk resolves their customers’ incidents. Through effective knowledge management, our customers achieve outstanding results with their shift-left strategies and with automation of their support delivery. The knowledge component, ComAround Knowledge™ is KCS-Verified by the Consortium for Service Innovation.
The verification means that the integrated solution now fully supports the Knowledge Centered Support (KCS) methodology. KCS is based on best practices that demonstrate how support organizations should work with Knowledge Management and Self Service. The requirements for obtaining KCS verification include the ability to demonstrate extensive functionality and a technology platform that supports all eight KCS principles.“KCS verification is extremely important for us. We firmly believe that the KCS methodology will change the way organizations manage knowledge, which will in turn support shift-left strategy efforts, and increase the level of automation in how support is delivered,” said Per Strand, CEO and ComAround Co-founder.
“With mApp™ Solutions, or “mergeable applications,” like the ComAround Knowledge™ Integration mApp, you can easily extend the Cherwell Service Management™ platform to accomplish extraordinary things,” said Dawson Stoops, Vice President of Strategic Alliances, Cherwell Software.
A global leader in IT service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell Service Management™ platform is built from the ground up with a unique codeless architecture that enables rapid time to value, infinite flexibility, and frictionless upgrades every time—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering a solution that is easy to configure, customize, and use, IT organizations extend Cherwell to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia. www.cherwell.com
Contact: Dawson W. Stoops, Vice President of Strategic Alliances, Cherwell Software, email@example.com, +1 719 367 9779
Contact North America: Magnus Holmqvist, Founder and President, ComAround Inc., firstname.lastname@example.org, +46 708 580 154
Contact EMEA: Per Strand, CEO – Founder, ComAround, email@example.com, +468 580 886 30
New video that explains how Service Desks can streamline their support delivery.
“Reusing and sharing organizational knowledge is becoming increasingly important, said Therese Walve, Marketing Manager at ComAround. There is a great demand for knowledge management solutions and self-service tools that support the KCS methodology and can be integrated with ITSM tools. We also see a need for increased training to facilitate an organization’s adoption of the KCS methodology. We have developed a new video that quickly explains our offering and our value proposition.”
For faster, more effective support through the entire process.
Björn Björkman, Product Owner at ComAround & Thorir Eggertsson, CEO at Inuit.
Knowledge is at the center of the Service desk’s support process. The Service desk needs on-demand knowledge to give organizations the fastest and correct support. The staff needs to be able to help themselves at any time, day or night, by looking for answers in the self-service. If the support stream doesn’t mesh – technically or functionally – the support delivery is ineffective, which leads to unhappy customers.
“We see big demands for integrating task management systems or ITSM platforms with the ComAround Zero™ knowledge tool,” says Björn Björkman, Product Owner at ComAround. “This is why we’re so happy about our new integration plugin with ManageEngine ServiceDesk Plus”.
Inuit is the Swedish distributor for ManageEngine products. With help from UDK and ComAround they have developed an integration plugin, to seamlessly integrate the tools.
The principle is based on the Service desk agent fixing the task without needing to change tools. The final user can find solutions in the self-service when registering the task, and they can access the information in the right place at the right time, when needed.
“I’ve long thought that ComAround has an interesting solution and as a result of the integration, we can make it easier for customers to smoothly use ServiceDesk Plus and ComAround,” says Thorir Eggertsson at Inuit. The cooperation means that we can also offer ComAround to our partners and their customers which will strengthen our range in the ITSM field.
The integration service is out on the market right now.
About the integration
The integration between ComAround and ServiceDesk Plus is part of ME Plugins, developed by UDK. The integration brings tools together for a seamless user experience for both the Service desk agent and final user. In addition, ME Plugin makes the integration with Skype for Business possible, and also adds smart functions to ServiceDesk Plus. UDK is a development and consulting organization with extensive knowledge about ManageEngine products.
Read more about the integration. Read more about ME Plugins .
ComAround specializes in knowledge management and self-service. Professional support organizations around the world leverage the self-service knowledge tool ComAround Zero™ to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is cloud based and seamlessly integrates with incident management and ITSM tools.
About ManageEngine Servicedesk Plus
ServiceDesk Plus is a web-based helpdesk product with ITIL support for all kinds of organizations. With advanced ITSM functions in combination with user friendliness, ServiceDesk Plus helps support helps to deliver low-cost, world class support. More than 100,000 organizations around the world use ServiceDesk Plus for their Helpdesk. Read more
Inuit is a distributor and general agent specialized in IT maintenance and security products. The distributor’s chief focus is to create benefits to the customer through increased productivity and secure IT platforms. Solutions extend over areas such as IT security, IT administration, privilege management, network surveillance, Active Directory, mobility, task management and ITIL helpdesk. Inuit products are distributed via partners around the Nordic countries. www.inuit.se
Björn Björkman, Product Owner, ComAround
Telephone: +46 8 580 886 41, firstname.lastname@example.org
Therese Walve, Marketing Manager, ComAround
Telephone: +46 8 580 886 31, email@example.com
Contact Inuit (ManageEngine ServiceDesk Plus)
Thorir Eggertsson, CEO Inuit
Telephone: +46 8 753 05 10, firstname.lastname@example.org
Markus Arvidsson, Marketing Manager at Inuit
Telephone: +46 70 645 01 38, email@example.com