ComAround continues to work closely with ServiceNow, and ComAround’s Knowledge Management Software is fully verified to work in the newest version of ServiceNow called London.
A large global manufacturing enterprise has digital transformed their support function to access knowledge at any time in any place.
As part of ComAround’s continued expansion into the North American market, we are proud to announce this partnership with Avante Solutions to extend next generation knowledge management capabilities to Cherwell customers.
Provides customers the only Microsoft Azure based and the only KCS® Verified knowledge solution for Customer Support and Enhanced Self-service
As a strategic part of ComAround’s expansion into Europe, we are very proud to say that we have signed a partner agreement with DextraData covering Germany, Austria, Switzerland as well as BeNeLux.
ComAround and Informator have entered into a strategic partnership designed to increase Sweden’s expertise in Knowledge-Centered Service (KCS®).
Transform an organization faster into a digital workplace with relevant knowledge searchable and findable directly from Windows 10.
Increase the service level to your organization, keep your agents happy and lower your cost per incident by using relevant knowledge to incidents and problems.
ComAround Knowledge™ app for ServiceNow makes it easy for service desk agents and end users to access and use knowledge to solve incidents and problems. The service desk agent or end users starts to type it in a new incident in ServiceNow, the app starts to search and presents relevant knowledge articles. The service desk agent includes the knowledge article related to end user’s problem when responding back to the end user. Or the end user finds the relevant article themselves via self-service and closes the incident with no personal contact with the service desk.
– We have several customers that use ServiceNow as their ITSM tool, says Erik Evlinger. The app will make it much easier for our customers to connect ComAround Knowledge™ with ServiceNow to solve more incidents and problems with relevant knowledge. With just a few clicks you are ready to leverage the knowledge in the organization.
ComAround Knowledge™ app for ServiceNow offers a seamless KCS verified integration including 50 000+ ready-to-use knowledge articles and intuitive features such as, Video recorder, Machine translation, Intelligent search, Automatic knowledge creator, Reporting & analytics, and much more.
ComAround specializes in knowledge management and self-service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround’s specialists also provide KCS certification training.
Contact ComAround for more information:
Product Owner, ComAround
Phone: 08-580 886 38
As a strategic part of ComAround’s expansion into Europe, ComAround has signed a partner agreement with Sollertis covering the UK market. Read more