A large global manufacturing enterprise has digital transformed their support function to access knowledge at any time in any place.
As part of ComAround’s continued expansion into the North American market, we are proud to announce this partnership with Avante Solutions to extend next generation knowledge management capabilities to Cherwell customers.
Provides customers the only Microsoft Azure based and the only KCS® Verified knowledge solution for Customer Support and Enhanced Self-service
As a strategic part of ComAround’s expansion into Europe, we are very proud to say that we have signed a partner agreement with DextraData covering Germany, Austria, Switzerland as well as BeNeLux.
ComAround and Informator have entered into a strategic partnership designed to increase Sweden’s expertise in Knowledge-Centered Service (KCS®).
Transform an organization faster into a digital workplace with relevant knowledge searchable and findable directly from Windows 10.
Increase the service level to your organization, keep your agents happy and lower your cost per incident by using relevant knowledge to incidents and problems.
ComAround Knowledge™ app for ServiceNow makes it easy for service desk agents and end users to access and use knowledge to solve incidents and problems. The service desk agent or end users starts to type it in a new incident in ServiceNow, the app starts to search and presents relevant knowledge articles. The service desk agent includes the knowledge article related to end user’s problem when responding back to the end user. Or the end user finds the relevant article themselves via self-service and closes the incident with no personal contact with the service desk.
– We have several customers that use ServiceNow as their ITSM tool, says Erik Evlinger. The app will make it much easier for our customers to connect ComAround Knowledge™ with ServiceNow to solve more incidents and problems with relevant knowledge. With just a few clicks you are ready to leverage the knowledge in the organization.
ComAround Knowledge™ app for ServiceNow offers a seamless KCS verified integration including 50 000+ ready-to-use knowledge articles and intuitive features such as, Video recorder, Machine translation, Intelligent search, Automatic knowledge creator, Reporting & analytics, and much more.
ComAround specializes in knowledge management and self-service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround’s specialists also provide KCS certification training.
Contact ComAround for more information:
Product Owner, ComAround
Phone: 08-580 886 38
As a strategic part of ComAround’s expansion into Europe, ComAround has signed a partner agreement with Sollertis covering the UK market. Read more
The integration takes knowledge management to the next level
ComAround was once again one of the exhibitors at the conference with more than 700 Cherwell customers, partners, employees and industry experts. We all shared experiences, insights, and the latest developments within IT Service Management and beyond at the fourth annual conference in Colorado Springs.
Brand new Cherwell mApp
We had the opportunity to speak to many of the participants and demonstrate how ComAround Knowledge™ streamlines their Cherwell solution and takes knowledge management to the next level. We demonstrated the brand new Cherwell mApp, built by the Swedish company Synerity.
The ComAround – Cherwell integration framework makes ComAround’s content even easier to access via existing interaction points in Cherwell Service Management. The brand new mApp gives the team faster avenues to articles, and link in the self-service portal, adds value to the business by driving down the cost of IT support
Increasing demand for a specialized knowledge tool
With an increasing need for accurate and relevant knowledge base content within support organizations today, the ComAround Knowledge™ tool delivers on those key points, for you, your team and your customers. The many discussions we had proved that no matter how great ITSM tool, a specialized tool for knowledge management makes all the difference.
We thank everyone for challenging ComAround with mission specific discussions and input. Hearing from you helps ComAround and Cherwell continue to work to leverage the integration and the services required to help you work more efficiently.
The winner of a KCS online course
We are happy to present the winner of a KCS online course and certification: Karen Fournier from Sempra U.S. Gas & Power.
Thanks to everyone who participated in the draw!
If you want to know more about the mApp, or the advantages of an integration between ComAround Knowledge and Cherwell Service management, don’t hesitate to contact us: