ComAround launches integration with Microsoft Teams to empower collaboration with intelligent knowledge

Increase organizational productivity and ensure more satisfied employees with easy access to an organization’s knowledge in multiple languages when using Microsoft Teams.

Microsoft Teams is becoming a key collaboration hub for many organizations. Teams will replace Skype for Business and, in some cases, will take over project sites and file storage from SharePoint. The integration allows an organization’s knowledge to be found quickly and shared easily using Teams, and ensures the availability of verified answers that are used consistently.

“The integration of ComAround Knowledge™ with Microsoft Teams puts an organization’s knowledge at its fingertips,” says Sebastian Teeling, Solution Architect and Knowledge Specialist at ComAround. “ComAround Knowledge™ helps organizations increase their organizational productivity and ensure more satisfied employees with intelligent knowledge as part of their digital transformation strategy.”

ComAround Knowledge™ is professional Knowledge Management software used by organizations worldwide to help them succeed with their Knowledge Management strategies and apply the KCS methodology.

Find out more about the ComAround Knowledge™ integration with Microsoft Teams.

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ComAround launches an app for ServiceNow

Increase the service level to your organization, keep your agents happy and lower your cost per incident by using relevant knowledge to incidents and problems.

ComAround Knowledge™ app for ServiceNow makes it easy for service desk agents and end users to access and use knowledge to solve incidents and problems. The service desk agent or end users starts to type it in a new incident in ServiceNow, the app starts to search and presents relevant knowledge articles. The service desk agent includes the knowledge article related to end user’s problem when responding back to the end user. Or the end user finds the relevant article themselves via self-service and closes the incident with no personal contact with the service desk.

–    We have several customers that use ServiceNow as their ITSM tool, says Erik Evlinger. The app will make it much easier for our customers to connect ComAround Knowledge™ with ServiceNow to solve more incidents and problems with relevant knowledge. With just a few clicks you are ready to leverage the knowledge in the organization.

ComAround Knowledge™ app for ServiceNow offers a seamless KCS verified integration including 50 000+ ready-to-use knowledge articles and intuitive features such as, Video recorder, Machine translation, Intelligent search, Automatic knowledge creator, Reporting & analytics, and much more.

Find the ComAround Knowledge™ app in ServiceNow Store.

Read more about the ComAround Knowledge ™  app for Service Now.

If you have not tried ComAround Knowledge™ yet, here you have a 30-day Free Trial.

About ComAround

ComAround specializes in knowledge management and self-service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround’s specialists also provide KCS certification training.

Contact ComAround for more information:

Erik Evlinger
Product Owner, ComAround
Email: erik.evlinger@comaround.com
Phone: 08-580 886 38