The nominations for the Self Service Awards™ 2020

This year’s nominated organizations and individuals have been announced for the Self Service Awards™ 2020. The winners will be presented at the event ComAround Inspiration Day 2020, on March 12th in Stockholm.

For the tenth year the Self Service Awards™ recognize the organizations and individuals that have achieved the most success in their support work with the aid of knowledge management, self service and the tool ComAround Knowledge™.

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ComAround Announces Sponsorship of the KCS World Tour: Silicon Valley 2020

Cherwell Software to present their KCS® Implementation and Best Practices using ComAround Knowledge™

Knowledge-Centered Service (KCS®) has become the methodology that is fueling the success of Enterprise Service Management. ComAround Knowledge™ is the leading solution fueling KCS and empowering the latest technology initiatives at some of the leading enterprises in the world. For us KCS is not just a methodology but the way ComAround does business.

ComAround is excited to sponsor this event March 3rd in Santa Clara, California, and provide a platform to introduce Cherwell Software to share their experiences that are sure to be informative and inspirational.
The conference is hosted by The KCS Academy, the network of resources and practitioners for KCS.


Welcome to join us for case presentations, like Cherwell´s KCS implementation and Best Pracitec using ComAround Knowledge™, and conversations around topics such as:

  • KCS implementation challenges and best practices
  • Creating a KCS Center of Excellence
  • Benefits of KCS certification
  • Tools and services available to help with your KCS journey
  • KCS Round table topics such as:
    o Gaining executive buy-in for your KCS program
    o Launching and sustaining your KCS Program
    o Launching and sustaining your Coaching Program
    o Measuring success of your KCS Program
    o Improving the effectiveness of your Self-Service experience
    o Intelligent Swarming Insights

Who should attend:

  • Companies new to KCS who want to better understand the KCS Practices and the benefits
  • Companies that have deployed KCS and want to brush up on best practices and things to avoid
  • Experienced KCS practitioners looking to share best practices with others on the KCS journey

Meet us there

ComAround is proud sponsor of the event and you will meet Bill Pollie, Executive Vice President ComAround the venue.

ComAround is a global software company that specializes in Knowledge Management and Self-Service. ComAround Knowledge™ is cloud-based and AI Knowledge Management platform specifically designed to optimize your support flow and create a remarkable agent and customer experience by sharing consistent and personalized knowledge across channels. Winner of the Microsoft “Partner of the Year” in 2019, It consists of a unique combination of professional, expert, and data-driven knowledge across channels. We call it “intelligent knowledge”.

Registration discount

As a special offer, you can register for this event at the Consortium member rate. All you have to do is indicate that you heard about the event from ComAround in the drop down menu. Read more and register.

ComAround to participate in Consortium for Service Innovation’s 27th annual members meeting near Boston

A meeting to discuss trends and develop the knowledge management methodology Knowledge-Centered Service, KCS®.

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Meet us at itSMF 2019 in Norway

itSMF in Norway is the largest IT Service Management forum in Scandinavia.

Meet us at the Conference and we will showcase how to Make Work Flow together with ComAround, Cherwell and CleverChoice.

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ComAround Inspiration Day 2018

“The Power of Knowledge in the World of Digital Transformation”

A live event October 23th, onsite and livestreamed from Microsoft in Stockholm.

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Per Strand from ComAround speaks at Cherwell Global Conference 2018

Per Strand from ComAround is invited to speak at Cherwell Global Conference 2018, October 17 – 20, in Colorado Springs, Colorado.

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Per Strand from ComAround invited to speak at SITS 18 in UK

SITS – The Service Desk & IT Support Show, is the UK’s leading event for IT Service Management and Support professionals and takes place on 5-6 June 2018 in London. Over 3,700 IT decision makers attend to meet the teams from the top industry vendors. Read more

Meet us at eXtreme365 2018 in Dubrovnik

eXtreme365 conferences are where the Dynamics 365 and Microsoft Intelligent Cloud Community forges relationships, gains real-world knowledge  and dives deep into current and future Microsoft technologies.

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Per-Kristian Broch Mathisen from ComAround invited to speak at HDI 2018 Conference & Expo

The HDI Conference & Expo brings together a diverse group of experts, practitioners, thought leaders, and solution providers, all united around a singular focus: to energize and empower service and support pros to make a real difference in their careers and organizations.

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Bill Pollie from ComAround invited to speak at Summit EMEA

Summit EMEA is the user group conference that brings Microsoft Dynamics 365, AX and CRM users, industry experts and software development vendors together to discuss important issues, to learn about product updates, and to find genuine solutions that suit your business needs.

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