On October 5th, the winners of the Self Service Awards™ 2017 were announced in Stockholm. For the eight year in a row, the Self Service Awards™ recognize the organizations and individuals that have achieved the most success in their support work with the aid of the tool ComAround Knowledge™.
This year’s nominated organizations and individuals have been announced for the Self Service Awards™ 2017. The winners will be presented at the event ComAround Inspiration Day 2017, on October 5th in Stockholm.
Lena Stormvinge from ComAround is invited to speak at Cherwell Global Conference 2017, October 16 – 19, in Colorado Springs, Colorado.
ComAround will showcase how to take knowledge management to the next level.
At Knowledge17 Conference and Expo in Orlando, ComAround will showcase the world-leading KCS verified, knowledge management tool, ComAround Knowledge™, and a preview the new app that is seamlessly integrated to ServiceNow!!
ComAround assists customers in a wide range of industries – including healthcare, higher education, finance, manufacturing, government and more.
Contact our Business Development Director Bjorn Bjorkman for your personalized demo
ComAround specializes in knowledge management and self service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround’s specialists also provide KCS certification training.
ComAround, specialist and global leader in Knowledge Management and Self Service, is pleased to announce that their book, SELF-SERVICE & KNOWLEDGE SUCCESS will be available for purchase at the HDI Conference 2017 in Washington D.C. on May 9th-12th.
SITS is the UK’s leading service desk and IT support event.
SITS has announced that Lena Stormvinge, a KCS Trainer & Knowledge Advisor at ComAround, has been invited to speak at the conference. She will speak on the topic “Global Customers – Global Support”.
“KCS is a method that focuses on knowledge as a key asset for an organization,” says Lena. “It leverages our accumulated experience and interaction by capturing everyone’s knowledge in a structured way that enables us to provide quick and accurate information to all our customers via their preferred channels.”
This is the fifth prestigious invitation that Lena has had for speaking at conferences this year. Earlier this year she spoke at IT Support & Service in Stockholm and itSMF in Oslo. Her next conferences are the itSMF Expo ‘17 in Stockholm and the HDI 2017 Conference & Expo in Washington. SITS 17 will be held in London on June 7 and 8, 2017.
ComAround is a Knowledge Management and Self Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by collecting, structuring, and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s experts are on hand to guide you through and educate you on Knowledge Management and KCS.
Contact ComAround for more information:
Marketing Manager, ComAround
ComAround, specialist and global leader in Knowledge Management and Self Service, announces their sponsorship of the HDI Steel City Chapter in Pittsburgh, PA.
Her lecture “Next-Generation Knowledge Management” will give participants at this year’s conference a better insight into and understanding of the future support model.
itSMF Expo ’17 is due to take place on April 5 and 6 at The Brewery Conference Centre in Stockholm. The expo is Sweden’s leading conference for IT Service Management and IT governance. Around 25 exhibitors and 250 participants will enjoy a program featuring a variety of speakers, engaging topics, and invaluable discussions with industry peers. We’re pleased to announce that Lena Stormvinge from ComAround has been invited to speak at this year’s conference.
Lena Stormvinge is a Knowledge Management, KCS and Self-Service specialist. She is also an experienced trainer and speaker. In 2017 she is due to give a talk at HDI 2017 in Washington D.C., itSMF in Oslo, and IT Support & Service in Stockholm. Lena is the fifteenth certified KCS Trainer in the world and has recently published the book Self-Service & Knowledge Success with Per Strand – one of the founders of ComAround.
Lena’s lecture “Next-Generation Knowledge Management”
Wednesday, April 5 from 11:00 to 11:45 in Mälarsalen
Statistics show that the traditional line-based support model will be replaced by new structures and processes – a co-operation based model designed to capture and leverage a collective body of knowledge and experience. These new approaches use established methods and digital tools to capitalize on the expertise and knowledge of the whole organization. This knowledge makes a valuable contribution to the company’s internal and external products and services. The process changes and reduces the need for traditional support while making the organization more productive, increasing customer satisfaction, and creating a support organization that is more efficient and less costly.
In light of the theme of the conference – “IT is forever” – Lena will offer some inspiration and specific examples in her talk “The service desk is not enough”.
The annual ITSMF conference will be held in Oslo from March 6 to 8. It is the biggest meeting place for IT service management in Scandinavia and features a wealth of international speakers and visitors.
Lena Stormvinge, KCS Trainer and speaker from ComAround, has been invited to speak at the conference:
“ComAround has been a partner of itSMF’s conference in Norway for many years. We see these conferences as a great opportunity to discuss the issues we are passionate about together with our colleagues in the industry. I’m very happy to be part of the program for 2017, especially because we’re seeing a growing interest in KCS (Knowledge-Centered Service) in Scandinavia which is the methodology we will be speaking about in relation to knowledge management.”
Talk: The service desk is not enough
Content: The latest trends show that organizations that have adopted knowledge management and self-service in their support organization with the help of established KCS (Knowledge-Centered Service) methodology quickly realize its positive impact on other areas in the organization. What challenges does the organization face when introducing a best-practice method like KCS, and how do you achieve immediate success? This lecture will inspire, motivate, and provide practical tips and real life examples.
Lena Stormvinge is a Knowledge Management, KCS and Self-Service specialist. She is also an experienced trainer and speaker. In 2017 she is due to give a talk at HDI 2017 in Washington D.C., and itSMF ‘17 and IT Support & Service in Stockholm. Lena is the fifteenth certified KCS Trainer in the world and has recently published the book Self-Service & Knowledge Success with Per Strand – one of the founders of ComAround.
itSMF 2017 will be held at the Clarion Hotel Oslo Airport from March 6 to 8. Read more about the conference.