Lena Stormvinge from ComAround is invited to speak at KMWorld 2017 in Washington, DC

KMWorld´s annual conference is the World’s Leading Knowledge Management Event.

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Lena Stormvinge from ComAround speaks at itSMF 2017 in Denmark

Lena Stormvinge from ComAround is invited to speak at the IT Service Management Conference 2017, October 25-26, in Roskilde, Denmark.

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The winners of the Self Service Awards™ 2017

On October 5th, the winners of the Self Service Awards™ 2017 were announced in Stockholm. For the eight year in a row, the Self Service Awards™ recognize the organizations and individuals that have achieved the most success in their support work with the aid of the tool ComAround Knowledge™.

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The nominations for the Self Service Awards™ 2017

This year’s nominated organizations and individuals have been announced for the Self Service Awards™ 2017. The winners will be presented at the event ComAround Inspiration Day 2017, on October 5th in Stockholm.

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Lena Stormvinge from ComAround speaks at Cherwell Global Conference 2017

Lena Stormvinge from ComAround is invited to speak at Cherwell Global Conference 2017, October 16 – 19, in Colorado Springs, Colorado.

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During Knowledge 17, ComAround provides a preview of the ComAround Knowledge™ app that will be launched in the ServiceNow store

ComAround will showcase how to take knowledge management to the next level.

At Knowledge17 Conference and Expo in Orlando, ComAround will showcase the world-leading KCS verified, knowledge management tool, ComAround Knowledge™, and a preview the new app that is seamlessly integrated to ServiceNow!!

Click here to download your free trial today of ComAround Knowledge!

ComAround assists customers in a wide range of industries – including healthcare, higher education, finance, manufacturing, government and more.

Contact our Business Development Director Bjorn Bjorkman for your personalized demo

Bjorn Bjorkman
Business Development Director, ComAround
bjorn.bjorkman@comaround.com
LinkedIn

 

About ComAround

ComAround specializes in knowledge management and self service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround’s specialists also provide KCS certification training.

ComAround’s bestselling book SELF-SERVICE & KNOWLEDGE SUCCESS to be available at HDI Conference 2017

ComAround, specialist and global leader in Knowledge Management and Self Service, is pleased to announce that their book, SELF-SERVICE & KNOWLEDGE SUCCESS will be available for purchase at the HDI Conference 2017 in Washington D.C. on May 9th-12th.

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Lena Stormvinge from ComAround invited to speak at SITS 17 in the UK

SITS is the UK’s leading service desk and IT support event.

SITS has announced that Lena Stormvinge, a KCS Trainer & Knowledge Advisor at ComAround, has been invited to speak at the conference. She will speak on the topic “Global Customers – Global Support”.

“KCS is a method that focuses on knowledge as a key asset for an organization,” says Lena. “It leverages our accumulated experience and interaction by capturing everyone’s knowledge in a structured way that enables us to provide quick and accurate information to all our customers via their preferred channels.”
This is the fifth prestigious invitation that Lena has had for speaking at conferences this year. Earlier this year she spoke at IT Support & Service in Stockholm and itSMF in Oslo. Her next conferences are the itSMF Expo ‘17 in Stockholm and the HDI 2017 Conference & Expo in Washington. SITS 17 will be held in London on June 7 and 8, 2017.

Read more about Lena’s lecture.

Read more about SITS.

About ComAround

ComAround is a Knowledge Management and Self Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by collecting, structuring, and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s experts are on hand to guide you through and educate you on Knowledge Management and KCS.

Contact ComAround for more information:

Therese Walve
Marketing Manager, ComAround
therese.walve@comaround.com

ComAround strengthens partnership with HDI as a sponsor of the Pittsburgh Steel City HDI Chapter

ComAround, specialist and global leader in Knowledge Management and Self Service, announces their sponsorship of the HDI Steel City Chapter in Pittsburgh, PA.

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Lena Stormvinge at ComAround invited to speak at itSMF’s annual conference in Stockholm

Her lecture “Next-Generation Knowledge Management” will give participants at this year’s conference a better insight into and understanding of the future support model.

itSMF Expo ’17 is due to take place on April 5 and 6 at The Brewery Conference Centre in Stockholm. The expo is Sweden’s leading conference for IT Service Management and IT governance. Around 25 exhibitors and 250 participants will enjoy a program featuring a variety of speakers, engaging topics, and invaluable discussions with industry peers. We’re pleased to announce that Lena Stormvinge from ComAround has been invited to speak at this year’s conference.

lena-stormvinge-trainingLena Stormvinge is a Knowledge Management, KCS and Self-Service specialist. She is also an experienced trainer and speaker. In 2017 she is due to give a talk at HDI 2017 in Washington D.C., itSMF in Oslo, and IT Support & Service in Stockholm. Lena is the fifteenth certified KCS Trainer in the world and has recently published the book Self-Service & Knowledge Success with Per Strand – one of the founders of ComAround.


Lena’s lecture “Next-Generation Knowledge Management”

Wednesday, April 5 from 11:00 to 11:45 in Mälarsalen

Statistics show that the traditional line-based support model will be replaced by new structures and processes – a co-operation based model designed to capture and leverage a collective body of knowledge and experience. These new approaches use established methods and digital tools to capitalize on the expertise and knowledge of the whole organization. This knowledge makes a valuable contribution to the company’s internal and external products and services. The process changes and reduces the need for traditional support while making the organization more productive, increasing customer satisfaction, and creating a support organization that is more efficient and less costly.

Read more about itSMF Expo ‘17.