Lena Stormvinge at ComAround invited to speak at itSMF’s annual conference in Stockholm

Her lecture “Next-Generation Knowledge Management” will give participants at this year’s conference a better insight into and understanding of the future support model.

itSMF Expo ’17 is due to take place on April 5 and 6 at The Brewery Conference Centre in Stockholm. The expo is Sweden’s leading conference for IT Service Management and IT governance. Around 25 exhibitors and 250 participants will enjoy a program featuring a variety of speakers, engaging topics, and invaluable discussions with industry peers. We’re pleased to announce that Lena Stormvinge from ComAround has been invited to speak at this year’s conference.

lena-stormvinge-trainingLena Stormvinge is a Knowledge Management, KCS and Self-Service specialist. She is also an experienced trainer and speaker. In 2017 she is due to give a talk at HDI 2017 in Washington D.C., itSMF in Oslo, and IT Support & Service in Stockholm. Lena is the fifteenth certified KCS Trainer in the world and has recently published the book Self-Service & Knowledge Success with Per Strand – one of the founders of ComAround.


Lena’s lecture “Next-Generation Knowledge Management”

Wednesday, April 5 from 11:00 to 11:45 in Mälarsalen

Statistics show that the traditional line-based support model will be replaced by new structures and processes – a co-operation based model designed to capture and leverage a collective body of knowledge and experience. These new approaches use established methods and digital tools to capitalize on the expertise and knowledge of the whole organization. This knowledge makes a valuable contribution to the company’s internal and external products and services. The process changes and reduces the need for traditional support while making the organization more productive, increasing customer satisfaction, and creating a support organization that is more efficient and less costly.

Read more about itSMF Expo ‘17.


Lena Stormvinge from ComAround is invited to speak at itSMF’s annual conference in Oslo

In light of the theme of the conference – “IT is forever” – Lena will offer some inspiration and specific examples in her talk “The service desk is not enough”.

news-banner-itsmf-oslo-2017

 

The annual ITSMF conference will be held in Oslo from March 6 to 8. It is the biggest meeting place for IT service management in Scandinavia and features a wealth of international speakers and visitors.

Lena Stormvinge, KCS Trainer and speaker from ComAround, has been invited to speak at the conference:

“ComAround has been a partner of itSMF’s conference in Norway for many years. We see these conferences as a great opportunity to discuss the issues we are passionate about together with our colleagues in the industry. I’m very happy to be part of the program for 2017, especially because we’re seeing a growing interest in KCS (Knowledge-Centered Service) in Scandinavia which is the methodology we will be speaking about in relation to knowledge management.”


Talk: The service desk is not enough

Time: TBA

Content: The latest trends show that organizations that have adopted knowledge management and self-service in their support organization with the help of established KCS (Knowledge-Centered Service) methodology quickly realize its positive impact on other areas in the organization. What challenges does the organization face when introducing a best-practice method like KCS, and how do you achieve immediate success? This lecture will inspire, motivate, and provide practical tips and real life examples.

lena-stormvinge_comaround_portrait-120

Lena Stormvinge is a Knowledge Management, KCS and Self-Service specialist. She is also an experienced trainer and speaker. In 2017 she is due to give a talk at HDI 2017 in Washington D.C., and itSMF ‘17 and IT Support & Service in Stockholm. Lena is the fifteenth certified KCS Trainer in the world and has recently published the book Self-Service & Knowledge Success with Per Strand – one of the founders of ComAround.

 


itSMF 2017 will be held at the Clarion Hotel Oslo Airport from March 6 to 8. Read more about the conference.

Lena Stormvinge from ComAround to speak at HDI 2017 in Washington D.C.

We are happy to announce that Lena Stormvinge, KCS Trainer and Knowledge specialist at ComAround, has been invited to speak at the HDI 2017 conference in Washington D.C. in May 2017.

hdi-2017-conferenceThe HDI Conference & Expo is the technical support industry’s most comprehensive event, uniting experts and practitioners from around the world. ComAround is also one of the exhibitors at the HDI Conference.

– I’m very much looking forward to meeting all the support and service industry professionals at the event, and to show them how KCS can enhance their service delivery and bring business value to the whole organization, says Lena Stormvinge.


Session: KCS on Fire  – Turn your Spark into a Flame

Date: Friday, May 12, 9:00am – 10:00am

Trends are showing that organizations that successfully implement the KCSsm (Knowledge-Centered Service) methodology to their support environment will soon realize the profound benefits and business outcome. Especially when adopting KCS in other part of their organization, starting with HR and Training.

Which challenges do we meet when adopting KCS to the whole organisation, and how can we become successful in our journey? This session will inspire you to embrace the change in order to increase the value proposition of your entire organization. It will touch upon key objectives and practical strategies, as well as providing you with real-world examples and lessons learned when choosing to become a Knowledge-Centered organization.


About Lena Stormvinge:

Lena Stormvinge

Lena is an experienced Knowledge specialist, KCS Trainer and speaker at ComAround. She helps support organizations and service desks achieve success with Knowledge Management and cost effective solutions. Lena is the 15th certified KCS Trainer in the world and a certified Help Desk Institute Professional.

Lena.stormvinge@comaround.com

Phone: +46 8 580 886 27

 


About the HDI 2017 Conference & Expo:

Date: May 9-12, 2017

Place: Gaylord National Harbor Hotel & Convention Center in Washington DC.

www.hdiconference.com

KCSsm is a service mark of the Consortium for Service Innovation

Meet ComAround at SIGUCCS

The annual conference for higher education technology support professionals from around the world

siguccs-conference-2016

SIGUCCS is an association of professionals who support and manage the diverse aspects of information technology services at higher education institutions. ComAround will participate as a sponsor at the annual SIGUCCS Conference in Denver, Colorado. Meet us to discuss how the latest technology combined with effective Knowledge Management work methods can increase customer satisfaction and reduce support costs.

At the conference you will connect with other higher education technology support professionals from around the world. Attend technical sessions, pre-conference seminars, panel discussions, and engaging keynote speakers.

Meet us as SIGUCCS

Magnus HolmqvistMagnus Holmqvist
Founder and President, ComAround Inc.,
magnus.holmqvist@comaround.com
LinkedIn

ulf_lignelid_s

Ulf Lignelid
Key Account Manager / KCS certified
ulf.lignelid@comaround.com
LinkedIn

 


More about SIGUCCS

The Special Interest Group on University and College Computing Services (SIGUCCS) is an association of professionals who support and manage the diverse aspects of information technology services at higher education institutions. SIGUCCS is one of 36 special interest groups of ACM, the Association for Computing Machinery, the world’s largest educational and scientific computing society. SIGUCCS focuses on issues surrounding the support, delivery, and management of those services, and provides professional development opportunities for its members and the other individuals in the field. Read more

Great interest in ComAround at the Cherwell Global Conference 2016

The integration takes knowledge management to the next level

ComAround was once again one of the exhibitors at the conference with more than 700 Cherwell customers, partners, employees and industry experts. We all shared experiences, insights, and the latest developments within IT Service Management and beyond at the fourth annual conference in Colorado Springs.

Brand new Cherwell mApp

We had the opportunity to speak to many of the participants and demonstrate how ComAround Knowledge™ streamlines their Cherwell solution and takes knowledge management to the next level. We demonstrated the brand new Cherwell mApp, built by the Swedish company Synerity.

The ComAround – Cherwell integration framework makes ComAround’s content even easier to access via existing interaction points in Cherwell Service Management. The brand new mApp gives the team faster avenues to articles, and link in the self-service portal, adds value to the business by driving down the cost of IT support

Increasing demand for a specialized knowledge tool

With an increasing need for accurate and relevant knowledge base content within support organizations today, the ComAround Knowledge™ tool delivers on those key points, for you, your team and your customers. The many discussions we had proved that no matter how great ITSM tool, a specialized tool for knowledge management makes all the difference.

We thank everyone for challenging ComAround with mission specific discussions and input. Hearing from you helps ComAround and Cherwell continue to work to leverage the integration and the services required to help you work more efficiently.

The winner of a KCS online course

We are happy to present the winner of a KCS online course and certification: Karen Fournier from Sempra U.S. Gas & Power.

Thanks to everyone who participated in the draw!

Contact us:

If you want to know more about the mApp, or the advantages of an integration between ComAround Knowledge and Cherwell Service management, don’t hesitate to contact us:

Magnus Holmqvist
Founder and President, ComAround Inc.,
magnus.holmqvist@comaround.com
LinkedIn

 

The winners of the Self Service Awards 2016

This evening, the winners of the Self Service Awards™ 2016 were announced in Stockholm. The Self Service Awards™ is an annual event that recognizes organizations and individuals that have enhanced their support work with knowledge management and self-service using the tool ComAround Knowledge™.

Prizes were presented in the categories of Newcomer of the Year, Strategic Support of the Year and Self Service Star of the Year.

We congratulate this year’s winners, and thank everyone for an amazing celebration this evening.

self_service_awards_2016_wsp_sverigeNewcomer of the Year

The jury has chosen the winner in the category Newcomer of the Year. The prize goes to an organization which through the quick and successful launch of the service is reaching out to its users efficiently and reaping the benefits of working together and disseminating knowledge throughout this geographically dispersed organization.

Thanks to its efficient implementation with clear and ambitious targets, this year’s winner has already achieved a good ROI, extensive use, and a high resolution rate.

The Newcomer of the Year is WSP Sweden.

Strategic Support of the Year

The jury has chosen the winner in the category Strategic Support of the Year. The award goes to an organization which through its commitment and continuous development efforts has succeeded in continually achieving fantastic results.

This year’s winner is propelling knowledge management and through successful marketing and smart system integration is reaching out to its users. The result is a service used by many and a high resolution rate.

This year’s winner understands the importance of making knowledge accessible and streamlining the workflow for its users.

The winner for Strategic Support of the Year is Stockholm University.

self_service_awards_2016_stockholms_universitet

Self Service Star of the Year

The jury has chosen the winner in the category Self Service Star of the Year. The award goes to a team with the strength and desire to make knowledge work in practice.

With its endless commitment, this year’s winner is constantly pushing its knowledge efforts forward and is working to disseminate self-service knowledge both within its organization and externally. Thanks to its support function and efficient problem-solving, the organization has many satisfied users and a high utilization rate.

The winner is a Self Service Star who understands the benefits of pushing knowledge and support to its users, and has succeeded in its task.

This year’s Self Service Star is the Self-Study and VAS Portal Team (Region Halland).

self_service_awards_2016_region_halland

For more information, contact:

Heléne Källgården, ComAround
E-mail: helene.kallgarden@comaround.com
Telephone: +46 8 580 886 49

Read more about Self Service Awards 2016.

The nominations for the Self Service Awards™ 2016

This year’s nominated organizations and individuals have been announced for the Self Service Awards 2016. The winners will be presented on 20 October in Stockholm.

selfserviceawards_RGB_2016

For the seventh year in a row, the Self Service Awards recognize the organizations and individuals that have achieved the most success in their support work with knowledge management and self service using the tool ComAround Knowledge™. Prizes are presented in the categories of Newcomer of the Year, Strategic Support of the Year, and Self Service Star of the Year.

Here are this year’s nominees:

Newcomer of the Year

  • Ice.net
  • Stanford University
  • WSP Sweden

Strategic Support of the Year

  • The Municipality of Lund
  • Stockholm University
  • Visma Enterprise

Self Service Star of the Year

  • The municipality of Karlskrona – Team IT servicedesk
  • Halland County Council – the Self study team and VAS portal
  • The Swedish Transport Agency – Team Louise

For more information, read about https://www.comaround.com/en/self-service-awards-en/or contact:
Heléne Källgården, ComAround
E-mail: helene.kallgarden@comaround.com
Telephone: +46 8 580 886 49

ComAround at the Cherwell Global Conference 2016

Meet us there to find out how ComAround Knowledge™ streamlines your Cherwell solution and takes your knowledge management to the next level.

More than 700 Cherwell customers, partners, employees and industry experts will share experiences, insights, and the latest developments within IT Service Management and beyond at the fourth annual Cherwell Global Conference in Colorado Springs. ComAround will once again be one of the exhibitors at the conference.

Here are some of the latest news:

  • A brand new plug-and-play mApp
  • ComAround Knowledge™ is a Gartner Cool Vendor 2016
  • ComAround Knowledge™ is KCS Verified – let us tell you why that matters

Meet us as the conference:

Magnus HolmqvistMagnus Holmqvist
Founder and President, ComAround Inc.,
magnus.holmqvist@comaround.com
LinkedIn

Chris Mattson

Chris Mattson
Customer Support/Product Specialist
chris.mattson@comaround.com
LinkedIn

Success for ComAround’s KCS Verified Knowledge tool at the HDI Conference & Expo

The ComAround team, Lena Stormvinge, Magnus Holmqvist and Rob Matheson, had three intensive and inspiring days at the HDI 26th Annual World Conference and Expo in Orlando, Florida, in April. More than 2,400 elite professionals came together for the most comprehensive training conference in the Technical service and support industry.

Comaround booth HDI 2016“It was great meeting new and old colleagues in the support industry,” says Magnus Holmqvist, Founder and President, ComAround Inc. “This year, it was obvious that we had a lot of extra attention from delegates and industry experts, thanks to the recent KCS Verified v5 verification. Many people signed up for a demo of our market leading Knowledge Management tool.”

The requirements for obtaining KCS verification include being able to demonstrate extensive functionality and a technology platform that supports all eight KCS principles. KCS Verified v5 is the highest level of KCS verification, and in February 2016 ComAround’s Knowledge Management and Self-Service tool ComAround Knowledge™ was the first in Europe and the fourth in the world to be verified.

“The HDI conference was a great opportunity to present the latest KCS-related features of our solution, and to demonstrate how support organizations will benefit from working with the KCS methodology,” says Lena Stormvinge, KCS Trainer at ComAround.

We thank everyone who visited our booth for interesting and inspiring discussions.

In conjunction with the expo we are happy to announce the winners of our draws

 

Winner Linda Johnason at HDI 2016

Lena Stormvinge from ComAround and winner Linda Johnson from San Jacinto River Authority.

The winner of a pair of UrbandEars bluetooth headphones is Linda Johnson from San Jacinto River Authority.

The winner of an online KCS Foundation certification course is Cam Alexon, Director Client Services, University of Saskatchewan.

Congratulations to both winners!

Contact us for a free demo of ComAround Knowledge:

Magnus Holmqvist, Founder and President, ComAround Inc., magnush@comaround.comLinkedIn

Lena Stormvinge, KCS Trainer, lena.s@comaround.se, LinkedIn

 

Integrate Knowledge Management Throughout the Support Process

Per Strand from ComAround talked about Knowledge Management at HDI Local chapter

Per Strand talks at HDI Local Chapater San Francisco Bay Area

Per Strand talks at HDI Local Chapater San Francisco Bay Area

On last week’s HDI San Francisco Bay Area local chapter meeting the participants had the opportunity to learn more about one of the support industries hottest topics, Knowledge Management.

Per Strand, CEO and co-founder of ComAround, talked about best practices for adopting the KCS methodology to improve support delivery and how KCS will lead to greater job satisfaction for your support organization.

Two local case studies

Per also brought in two current and local case studies on KCS: Lisa Bolger from the City of Palo Alto and Todd Wheeler from Univeristy School of Medicine.

Lisa Bolger currently works with various local government agencies in the Bay Area helping to transform organizations from good to great. Lisa previously served as IT Chief of Staff at the City of Palo Alto, one of the nation’s leading digital cities.  Lisa is currently leading the charge on knowledge empowerment through the use of KCS systems and driving change through quantitative metrics.

Todd Wheeler currently holds the position of Associate Director, IT Support Operations, at Stanford University School of Medicine, where he is responsible for building the desktop and service desk support teams. Todd talked about some of the challenges encountered as the School of Medicine centralizes the support model and how he plans to overcome some of these issues with a knowledge tool and process solution.

per strand 200x150Contact information:

Per Strand
CEO – Founder, ComAround
pers@comaround.se
LinkedIn

Download the presentation

“Integrate Knowledge Management Throughout the Support Process”