Therese Walve

During Knowledge 17, ComAround provides a preview of the ComAround Knowledge™ app that will be launched in the ServiceNow store

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ComAround will showcase how to take knowledge management to the next level.

At Knowledge17 Conference and Expo in Orlando, ComAround will showcase the world-leading KCS verified, knowledge management tool, ComAround Knowledge™, and a preview the new app that is seamlessly integrated to ServiceNow!!

Click here to download your free trial today of ComAround Knowledge!

ComAround assists customers in a wide range of industries – including healthcare, higher education, finance, manufacturing, government and more.

Contact our Business Development Director Bjorn Bjorkman for your personalized demo

Bjorn Bjorkman
Business Development Director, ComAround
bjorn.bjorkman@comaround.com
LinkedIn

 

About ComAround

ComAround specializes in knowledge management and self service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround’s specialists also provide KCS certification training.

Therese Walve

ComAround’s bestselling book SELF-SERVICE & KNOWLEDGE SUCCESS to be available at HDI Conference 2017

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ComAround, specialist and global leader in Knowledge Management and Self Service, is pleased to announce that their book, SELF-SERVICE & KNOWLEDGE SUCCESS will be available for purchase at the HDI Conference 2017 in Washington D.C. on May 9th-12th.

Read more

Therese Walve

Lena Stormvinge from ComAround invited to speak at SITS 17 in the UK

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SITS is the UK’s leading service desk and IT support event.

SITS has announced that Lena Stormvinge, a KCS Trainer & Knowledge Advisor at ComAround, has been invited to speak at the conference. She will speak on the topic “Global Customers – Global Support”.

“KCS is a method that focuses on knowledge as a key asset for an organization,” says Lena. “It leverages our accumulated experience and interaction by capturing everyone’s knowledge in a structured way that enables us to provide quick and accurate information to all our customers via their preferred channels.”
This is the fifth prestigious invitation that Lena has had for speaking at conferences this year. Earlier this year she spoke at IT Support & Service in Stockholm and itSMF in Oslo. Her next conferences are the itSMF Expo ‘17 in Stockholm and the HDI 2017 Conference & Expo in Washington. SITS 17 will be held in London on June 7 and 8, 2017.

Read more about Lena’s lecture.

Read more about SITS.

About ComAround

ComAround is a Knowledge Management and Self Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by collecting, structuring, and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s experts are on hand to guide you through and educate you on Knowledge Management and KCS.

Contact ComAround for more information:

Therese Walve
Marketing Manager, ComAround
therese.walve@comaround.com

Therese Walve

ComAround strengthens partnership with HDI as a sponsor of the Pittsburgh Steel City HDI Chapter

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ComAround, specialist and global leader in Knowledge Management and Self Service, announces their sponsorship of the HDI Steel City Chapter in Pittsburgh, PA.

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Therese Walve

Lena Stormvinge at ComAround invited to speak at itSMF’s annual conference in Stockholm

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Her lecture “Next-Generation Knowledge Management” will give participants at this year’s conference a better insight into and understanding of the future support model.

itSMF Expo ’17 is due to take place on April 5 and 6 at The Brewery Conference Centre in Stockholm. The expo is Sweden’s leading conference for IT Service Management and IT governance. Around 25 exhibitors and 250 participants will enjoy a program featuring a variety of speakers, engaging topics, and invaluable discussions with industry peers. We’re pleased to announce that Lena Stormvinge from ComAround has been invited to speak at this year’s conference.

lena-stormvinge-trainingLena Stormvinge is a Knowledge Management, KCS and Self-Service specialist. She is also an experienced trainer and speaker. In 2017 she is due to give a talk at HDI 2017 in Washington D.C., itSMF in Oslo, and IT Support & Service in Stockholm. Lena is the fifteenth certified KCS Trainer in the world and has recently published the book Self-Service & Knowledge Success with Per Strand – one of the founders of ComAround.

Lena’s lecture “Next-Generation Knowledge Management”

Wednesday, April 5 from 11:00 to 11:45 in Mälarsalen

Statistics show that the traditional line-based support model will be replaced by new structures and processes – a co-operation based model designed to capture and leverage a collective body of knowledge and experience. These new approaches use established methods and digital tools to capitalize on the expertise and knowledge of the whole organization. This knowledge makes a valuable contribution to the company’s internal and external products and services. The process changes and reduces the need for traditional support while making the organization more productive, increasing customer satisfaction, and creating a support organization that is more efficient and less costly.

Read more about itSMF Expo ‘17.

Therese Walve

Lena Stormvinge from ComAround is invited to speak at itSMF’s annual conference in Oslo

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In light of the theme of the conference – “IT is forever” – Lena will offer some inspiration and specific examples in her talk “The service desk is not enough”.

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The annual ITSMF conference will be held in Oslo from March 6 to 8. It is the biggest meeting place for IT service management in Scandinavia and features a wealth of international speakers and visitors.

Lena Stormvinge, KCS Trainer and speaker from ComAround, has been invited to speak at the conference:

“ComAround has been a partner of itSMF’s conference in Norway for many years. We see these conferences as a great opportunity to discuss the issues we are passionate about together with our colleagues in the industry. I’m very happy to be part of the program for 2017, especially because we’re seeing a growing interest in KCS (Knowledge-Centered Service) in Scandinavia which is the methodology we will be speaking about in relation to knowledge management.”

Talk: The service desk is not enough

Time: TBA

Content: The latest trends show that organizations that have adopted knowledge management and self-service in their support organization with the help of established KCS (Knowledge-Centered Service) methodology quickly realize its positive impact on other areas in the organization. What challenges does the organization face when introducing a best-practice method like KCS, and how do you achieve immediate success? This lecture will inspire, motivate, and provide practical tips and real life examples.

lena-stormvinge_comaround_portrait-120

Lena Stormvinge is a Knowledge Management, KCS and Self-Service specialist. She is also an experienced trainer and speaker. In 2017 she is due to give a talk at HDI 2017 in Washington D.C., and itSMF ‘17 and IT Support & Service in Stockholm. Lena is the fifteenth certified KCS Trainer in the world and has recently published the book Self-Service & Knowledge Success with Per Strand – one of the founders of ComAround.

 

itSMF 2017 will be held at the Clarion Hotel Oslo Airport from March 6 to 8. Read more about the conference.

Helene Källgården

Lena Stormvinge from ComAround to speak at HDI 2017 in Washington D.C.

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We are happy to announce that Lena Stormvinge, KCS Trainer and Knowledge specialist at ComAround, has been invited to speak at the HDI 2017 conference in Washington D.C. in May 2017.

The HDI Conference & Expo is the technical support industry’s most comprehensive event, uniting experts and practitioners from around the world. ComAround is also one of the exhibitors at the HDI Conference.

– I’m very much looking forward to meeting all the support and service industry professionals at the event, and to show them how KCS can enhance their service delivery and bring business value to the whole organization, says Lena Stormvinge.

 

Session: KCS on Fire  – Turn your Spark into a Flame

Date: Friday, May 12, 9:00am – 10:00am

Trends are showing that organizations that successfully implement the KCSsm (Knowledge-Centered Service) methodology to their support environment will soon realize the profound benefits and business outcome. Especially when adopting KCS in other part of their organization, starting with HR and Training.

Which challenges do we meet when adopting KCS to the whole organisation, and how can we become successful in our journey? This session will inspire you to embrace the change in order to increase the value proposition of your entire organization. It will touch upon key objectives and practical strategies, as well as providing you with real-world examples and lessons learned when choosing to become a Knowledge-Centered organization.

About Lena Stormvinge:

Lena Stormvinge

Lena is an experienced Knowledge specialist, KCS Trainer and speaker at ComAround. She helps support organizations and service desks achieve success with Knowledge Management and cost effective solutions. Lena is the 15th certified KCS Trainer in the world and a certified Help Desk Institute Professional.

Lena.stormvinge@comaround.com

Phone: +46 8 580 886 27

 

About the HDI 2017 Conference & Expo:

Date: May 9-12, 2017

Place: Gaylord National Harbor Hotel & Convention Center in Washington DC.

www.hdiconference.com

KCSsm is a service mark of the Consortium for Service Innovation

Helene Källgården

Meet ComAround at SIGUCCS

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The annual conference for higher education technology support professionals from around the world

siguccs-conference-2016

SIGUCCS is an association of professionals who support and manage the diverse aspects of information technology services at higher education institutions. ComAround will participate as a sponsor at the annual SIGUCCS Conference in Denver, Colorado. Meet us to discuss how the latest technology combined with effective Knowledge Management work methods can increase customer satisfaction and reduce support costs.

At the conference you will connect with other higher education technology support professionals from around the world. Attend technical sessions, pre-conference seminars, panel discussions, and engaging keynote speakers.

Meet us as SIGUCCS

Magnus HolmqvistMagnus Holmqvist
Founder and President, ComAround Inc.,
magnus.holmqvist@comaround.com
LinkedIn

ulf_lignelid_s

Ulf Lignelid
Key Account Manager / KCS certified
ulf.lignelid@comaround.com
LinkedIn

 

More about SIGUCCS

The Special Interest Group on University and College Computing Services (SIGUCCS) is an association of professionals who support and manage the diverse aspects of information technology services at higher education institutions. SIGUCCS is one of 36 special interest groups of ACM, the Association for Computing Machinery, the world’s largest educational and scientific computing society. SIGUCCS focuses on issues surrounding the support, delivery, and management of those services, and provides professional development opportunities for its members and the other individuals in the field. Read more

Helene Källgården

Great interest in ComAround at the Cherwell Global Conference 2016

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The integration takes knowledge management to the next level

ComAround was once again one of the exhibitors at the conference with more than 700 Cherwell customers, partners, employees and industry experts. We all shared experiences, insights, and the latest developments within IT Service Management and beyond at the fourth annual conference in Colorado Springs.

Brand new Cherwell mApp

We had the opportunity to speak to many of the participants and demonstrate how ComAround Knowledge™ streamlines their Cherwell solution and takes knowledge management to the next level. We demonstrated the brand new Cherwell mApp, built by the Swedish company Synerity.

The ComAround – Cherwell integration framework makes ComAround’s content even easier to access via existing interaction points in Cherwell Service Management. The brand new mApp gives the team faster avenues to articles, and link in the self-service portal, adds value to the business by driving down the cost of IT support

Increasing demand for a specialized knowledge tool

With an increasing need for accurate and relevant knowledge base content within support organizations today, the ComAround Knowledge™ tool delivers on those key points, for you, your team and your customers. The many discussions we had proved that no matter how great ITSM tool, a specialized tool for knowledge management makes all the difference.

We thank everyone for challenging ComAround with mission specific discussions and input. Hearing from you helps ComAround and Cherwell continue to work to leverage the integration and the services required to help you work more efficiently.

The winner of a KCS online course

We are happy to present the winner of a KCS online course and certification: Karen Fournier from Sempra U.S. Gas & Power.

Thanks to everyone who participated in the draw!

Contact us:

If you want to know more about the mApp, or the advantages of an integration between ComAround Knowledge and Cherwell Service management, don’t hesitate to contact us:

Magnus Holmqvist
Founder and President, ComAround Inc.,
magnus.holmqvist@comaround.com
LinkedIn

 

Therese Walve

The winners of the Self Service Awards 2016

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This evening, the winners of the Self Service Awards™ 2016 were announced in Stockholm. The Self Service Awards™ is an annual event that recognizes organizations and individuals that have enhanced their support work with knowledge management and self-service using the tool ComAround Knowledge™.

Prizes were presented in the categories of Newcomer of the Year, Strategic Support of the Year and Self Service Star of the Year.

We congratulate this year’s winners, and thank everyone for an amazing celebration this evening.

self_service_awards_2016_wsp_sverigeNewcomer of the Year

The jury has chosen the winner in the category Newcomer of the Year. The prize goes to an organization which through the quick and successful launch of the service is reaching out to its users efficiently and reaping the benefits of working together and disseminating knowledge throughout this geographically dispersed organization.

Thanks to its efficient implementation with clear and ambitious targets, this year’s winner has already achieved a good ROI, extensive use, and a high resolution rate.

The Newcomer of the Year is WSP Sweden.

Strategic Support of the Year

The jury has chosen the winner in the category Strategic Support of the Year. The award goes to an organization which through its commitment and continuous development efforts has succeeded in continually achieving fantastic results.

This year’s winner is propelling knowledge management and through successful marketing and smart system integration is reaching out to its users. The result is a service used by many and a high resolution rate.

This year’s winner understands the importance of making knowledge accessible and streamlining the workflow for its users.

The winner for Strategic Support of the Year is Stockholm University.

self_service_awards_2016_stockholms_universitet

Self Service Star of the Year

The jury has chosen the winner in the category Self Service Star of the Year. The award goes to a team with the strength and desire to make knowledge work in practice.

With its endless commitment, this year’s winner is constantly pushing its knowledge efforts forward and is working to disseminate self-service knowledge both within its organization and externally. Thanks to its support function and efficient problem-solving, the organization has many satisfied users and a high utilization rate.

The winner is a Self Service Star who understands the benefits of pushing knowledge and support to its users, and has succeeded in its task.

This year’s Self Service Star is the Self-Study and VAS Portal Team (Region Halland).

self_service_awards_2016_region_halland

For more information, contact:

Heléne Källgården, ComAround
E-mail: helene.kallgarden@comaround.com
Telephone: +46 8 580 886 49

Read more about Self Service Awards 2016.