Cherwell Software to present their KCS® Implementation and Best Practices using ComAround Knowledge™

Knowledge-Centered Service (KCS®) has become the methodology that is fueling the success of Enterprise Service Management. ComAround Knowledge™ is the leading solution fueling KCS and empowering the latest technology initiatives at some of the leading enterprises in the world. For us KCS is not just a methodology but the way ComAround does business.

ComAround is excited to sponsor this event March 3rd in Santa Clara, California, and provide a platform to introduce Cherwell Software to share their experiences that are sure to be informative and inspirational.
The conference is hosted by The KCS Academy, the network of resources and practitioners for KCS.

 

Welcome to join us for case presentations, like Cherwell´s KCS implementation and Best Pracitec using ComAround Knowledge™, and conversations around topics such as:

• KCS implementation challenges and best practices
• Creating a KCS Center of Excellence
• Benefits of KCS certification
• Tools and services available to help with your KCS journey
• KCS Round table topics such as:
  o Gaining executive buy-in for your KCS program
  o Launching and sustaining your KCS Program
  o Launching and sustaining your Coaching Program
  o Measuring success of your KCS Program
  o Improving the effectiveness of your Self-Service experience
  o Intelligent Swarming Insights

Who should attend:

• Companies new to KCS who want to better understand the KCS Practices and the benefits
• Companies that have deployed KCS and want to brush up on best practices and things to avoid
• Experienced KCS practitioners looking to share best practices with others on the KCS journey

Meet us there

ComAround is proud sponsor of the event and you will meet Bill Pollie, Executive Vice President ComAround Inc.at the venue.

ComAround is a global software company that specializes in Knowledge Management and Self-Service. ComAround Knowledge™ is cloud-based and AI Knowledge Management platform specifically designed to optimize your support flow and create a remarkable agent and customer experience by sharing consistent and personalized knowledge across channels. Winner of the Microsoft “Partner of the Year” in 2019, It consists of a unique combination of professional, expert, and data-driven knowledge across channels. We call it “intelligent knowledge”.

Registration discount

As a special offer, you can register for this event at the Consortium member rate. All you have to do is indicate that you heard about the event from ComAround in the drop down menu. Read more and register.

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