ComAround introduces greater search experience with Microsoft Azure Search
Powerful technology provides powerful user experience, leading to knowledge management and self-service success.
ComAround’s mission is to take knowledge management and self-service to the next level. ComAround develops and offers the world-leading solution, ComAround Knowledge™, that specializes in capturing, structuring and sharing knowledge throughout the support flow. Searching is an essential part of the knowledge management and self-service workflow. It’s important to provide technology that allows knowledge workers and customers to search the knowledge base effectively, finding the right article to a question or problem at the right time. That is why ComAround replaces the current search engine in ComAround Knowledge™ with Microsoft Azure Search.
“Our customers, who is professional service organizations, expects powerful search experience for their knowledge workers and customers”, says Erik Evlinger, Product Owner of ComAround. “It is essential for our customers to take advantage of the collective knowledge in their knowledge base, aiming to quickly get back to their work tasks and be productive. With Azures Search, as the search engine of ComAround Knowledge™, our customers will get even greater search experience with many powerful features”.
Azure Search is a cloud search-as-a-service solution with powerful features, such as full text search and text analysis, language support, search suggestions, filters, faceted navigation that divides the result based on of different criteria, hit highlighting to quickly locate important words or phrases and much more.
ComAround has previously launched the Automatic Knowledge Creator, that prevents knowledge gaps based of users search in the knowledge base of ComAround Knowledge™. This autumn ComAround will launch more intelligent AI and Machine learning features associated with Microsoft Azure Search.
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About ComAround
ComAround specializes in knowledge management and self-service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround’s specialists also provide KCS certification training. www.comaround.com
Contact ComAround for more information:
Erik Evlinger
Product Owner, ComAround
Email: erik.evlinger@comaround.com
Telefon: +46 8 580 886 38
Professional support organizations around the world use the knowledge management tool, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization.
If you are practicing KCS, or plan to start practicing KCS and you don´t want to replace your existing ITSM tool, you can now easily integrate the KCS Verified tool 
A global leader in IT service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell Service Management™ platform is built from the ground up with a unique codeless architecture that enables rapid time to value, infinite flexibility, and frictionless upgrades every time—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering a solution that is easy to configure, customize, and use, IT organizations extend Cherwell to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia. 
The verification means that the tool now fully supports the Knowledge Centered Support (KCS) method. KCS is a method based on best practise and shows in detail how support organizations should work with Knowledge Management and Self Service. In connection with the verification process, ComAround is changing the name of ComAround Zero™ to ComAround Knowledge™ in order to emphasize the tool’s primary purpose – to efficiently and smartly take advantage of and re-use knowledge in an organization.