News: About ComAround Knowledge™
Here you find the latest news about ComAround Knowledge™. ComAround Knowledge™ is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels. Find more about ComAround Knowledge™.
ComAround receives 2020 Contact Center Technology Award from CUSTOMER Magazine
/in ComAround Knowledge /by Lotta WiklundComAround Knowledge™ honored for improving customer service technology and improving the customer experience
Knowledge in the phone!
/in ComAround Knowledge /by Lotta WiklundComAround launches new powerful apps for mobile devices to easily utilize knowledge on the go. With easy access of knowledge in the phone customers or co-workers are prepared to face any challenge during their day.
ComAround launches new guided support capabilities in ComAround Knowledge™
/in ComAround Knowledge /by Therese WalveStep-by-step guided decision trees help customer support improve end user experience and promote higher rates of self-service adoption.
Turn your organization’s knowledge data into insight connected to client business analytics
/in ComAround Knowledge, Partners & Integrations /by Therese WalveProvides additional support for business decisions, organizational learning, and operational excellence.
ComAround’s ServiceNow App now available in latest London version in Appstore
/in ComAround Knowledge, Partners & Integrations /by Therese WalveComAround continues to work closely with ServiceNow, and ComAround’s Knowledge Management Software is fully verified to work in the newest version of ServiceNow called London.
The winners of the Self Service Awards™ 2018
/in ComAround Knowledge /by Lotta WiklundOn October 23rd, the winners of this years Self Service Awards™ were announced at ComAround Inspiration Day 2018. For the ninth year in a row, the Self Service Awards™ recognize the organizations and individuals that have achieved the most success in their support work with the aid of the tool ComAround Knowledge™.
The nominations for the Self Service Awards™ 2018
/in ComAround Knowledge /by Lotta WiklundThis year’s nominated organizations and individuals have been announced for the Self Service Awards™ 2018. The winners will be presented at the event ComAround Inspiration Day 2018, on October 23rd in Stockholm.
For the ninth year in a row, the Self Service Awards™ recognize the organizations and individuals that have achieved the most success in their support work with the aid of knowledge management, self service and the tool ComAround Knowledge™.
ComAround establishes the foundation for AI technologies with intelligent knowledge
/in About the company, ComAround Knowledge /by Therese WalveWithout a rich source of data and relevant and accurate knowledge, AI technologies cannot provide intelligent responses allowing predictive support and service.
ComAround is a finalist as Microsoft Partner of The Year
/in About the company, ComAround Knowledge, Partners & Integrations /by Therese WalveA large global manufacturing enterprise has digital transformed their support function to access knowledge at any time in any place.
About ComAround
ComAround is a BMC company that specializes in Knowledge Management and Self Service. ComAround helps customer service and support organizations to create an excellent agent and customer experience by building and sharing knowledge across channels using ComAround’s Knowledge Management Software and expertise. Read more about ComAround.