ComAround introduces greater search experience with Microsoft Azure Search

Powerful technology provides powerful user experience, leading to knowledge management and self-service success.

ComAround’s mission is to take knowledge management and self-service to the next level. ComAround develops and offers the world-leading solution, ComAround Knowledge™, that specializes in capturing, structuring and sharing knowledge throughout the support flow. Searching is an essential part of the knowledge management and self-service workflow. It’s important to provide technology that allows knowledge workers and customers to search the knowledge base effectively, finding the right article to a question or problem at the right time. That is why ComAround replaces the current search engine in ComAround Knowledge™ with Microsoft Azure Search.

“Our customers, who is professional service organizations, expects powerful search experience for their knowledge workers and customers”, says Erik Evlinger, Product Owner of ComAround. “It is essential for our customers to take advantage of the collective knowledge in their knowledge base, aiming to quickly get back to their work tasks and be productive. With Azures Search, as the search engine of ComAround Knowledge™, our customers will get even greater search experience with many powerful features”.

Azure Search is a cloud search-as-a-service solution with powerful features, such as full text search and text analysis, language support, search suggestions, filters, faceted navigation that divides the result based on of different criteria, hit highlighting to quickly locate important words or phrases and much more.

ComAround has previously launched the Automatic Knowledge Creator, that prevents knowledge gaps based of users search in the knowledge base of ComAround Knowledge™. This autumn ComAround will launch more intelligent AI and Machine learning features associated with Microsoft Azure Search.

Are you interested to realize the powerful features of ComAround Knowledge™?

Try ComAround Knowledge™ for 30 days!

About ComAround

ComAround specializes in knowledge management and self-service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround’s specialists also provide KCS certification training. www.comaround.com

Contact ComAround for more information:

Erik Evlinger
Product Owner, ComAround
Email: erik.evlinger@comaround.com
Telefon: +46 8 580 886 38

ComAround presents a new powerful Business Intelligence from Microsoft

Data becomes insights in minutes, aiming to optimize and maximize the benefits of knowledge management and self-service.

Read more

ComAround launches knowledge articles for Microsoft Edge

A web browser created specifically for Windows 10.

microsoft_edge_logo

ComAround Knowledge™ is an easy-to-use tool for gathering, organizing, and sharing knowledge. The tool contains a library with thousands of knowledge articles on the most common office applications including Windows, Outlook, Office, Apple, and Adobe. These knowledge articles are a great way for support organizations to get started with Knowledge Management and Self Service.

ComAround adds more knowledge articles for Microsoft Edge Anyone who uses ComAround Knowledge™ can easily add articles in their portals. Microsoft Edge is a web browser built specifically for Windows 10. Here are some of the browser’s smart features.

  • Read an article without distraction.
  • Mark, draw, and write your own notes on the sites you visit.
  • Add your favorite sites to the start menu.
  • Close all tabs with one click.

View all ComAround articles.

Find our more and try out ComAround Knowledge™.

ComAround Knowledge™ has Become Microsoft Azure SQL Database Certified

This certification demonstrates increased reliability and scalability of ComAround Knowledge™ to handle international growth.

EN_rgb_ASD_Cert_Blue_2Professional support organizations around the world use the knowledge management tool, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization.

Since a year ago ComAround moved their entire solution to the Microsoft Azure cloud platform. Azure allows ComAround to handle rapid international growth by managing changing volumes of customer use of ComAround Knowledge™, and to manage regional regulations and increase reliability.

“We are proud to have become Microsoft Azure SQL Database Certified, giving us ability to prove the increased reliability and scalability of ComAround Knowledge,™ and to be able to meet the needs of our customers in international markets,” says Martin Wåger, Manager Development & Platform, ComAround. ”The ease of use of Microsoft Azure allows us to completely focus on adding customer value to ComAround Knowledge™.”

“Microsoft Azure along with Azure SQL Database are designed to support the critical needs of large global organizations,” says Tiffany Wissner, Senior Director of Product Marketing, Microsoft Data Platform. “We are pleased to see ComAround taking the extra step to certify their solution on Azure SQL Database which in turn extends the value of SQL Database via ComAround to global professional support organizations worldwide.”

ComAround Knowledge™ is integrated with ITSM tools and applications through the ComAround Connect platform built on Microsoft Azure API Management, for faster and more efficient support throughout the entire support flow. ComAround Knowledge™ is KCS Verified v5. The integrations supports all eight KCS principles.

To find out more read the data sheet and the mini-case-study.

Read more about ComAround Knowledge™.

Visit our ComAround API marketplace.

About ComAround

ComAround specializes in knowledge management and self service. Professional support organizations around the world including the CDA, Stanford University, Rolls Royce, and hundreds of others, use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools. ComAround’s specialists also provide KCS certification training.

Contact ComAround for more information

Martin Wåger
Manager Development and Platform, ComAround
E-mail: martin.w@comaround.se
Phone: +46766431123

Success for ComAround’s KCS Verified Knowledge tool at the HDI Conference & Expo

The ComAround team, Lena Stormvinge, Magnus Holmqvist and Rob Matheson, had three intensive and inspiring days at the HDI 26th Annual World Conference and Expo in Orlando, Florida, in April. More than 2,400 elite professionals came together for the most comprehensive training conference in the Technical service and support industry.

Comaround booth HDI 2016“It was great meeting new and old colleagues in the support industry,” says Magnus Holmqvist, Founder and President, ComAround Inc. “This year, it was obvious that we had a lot of extra attention from delegates and industry experts, thanks to the recent KCS Verified v5 verification. Many people signed up for a demo of our market leading Knowledge Management tool.”

The requirements for obtaining KCS verification include being able to demonstrate extensive functionality and a technology platform that supports all eight KCS principles. KCS Verified v5 is the highest level of KCS verification, and in February 2016 ComAround’s Knowledge Management and Self-Service tool ComAround Knowledge™ was the first in Europe and the fourth in the world to be verified.

“The HDI conference was a great opportunity to present the latest KCS-related features of our solution, and to demonstrate how support organizations will benefit from working with the KCS methodology,” says Lena Stormvinge, KCS Trainer at ComAround.

We thank everyone who visited our booth for interesting and inspiring discussions.

In conjunction with the expo we are happy to announce the winners of our draws

 

Winner Linda Johnason at HDI 2016

Lena Stormvinge from ComAround and winner Linda Johnson from San Jacinto River Authority.

The winner of a pair of UrbandEars bluetooth headphones is Linda Johnson from San Jacinto River Authority.

The winner of an online KCS Foundation certification course is Cam Alexon, Director Client Services, University of Saskatchewan.

Congratulations to both winners!

Contact us for a free demo of ComAround Knowledge:

Magnus Holmqvist, Founder and President, ComAround Inc., magnush@comaround.comLinkedIn

Lena Stormvinge, KCS Trainer, lena.s@comaround.se, LinkedIn

 

Have your ITSM solution KCS Verified in a few days

The growing knowledge methodology Knowledge Centered Support (KCS) is easier to adopt with support from a KCS Verified tool that supports all eight processes of the KCS Solve and Evolve Loop. Globally there are only four vendors that support all the KCS processes.

kcs-v5If you are practicing KCS, or plan to start practicing KCS and you don´t want to replace your existing  ITSM tool, you can now easily integrate the KCS Verified tool ComAround Knowledge™ with your existing ITSM solution by using ComAround Connect. The ready made API-connectors integrate with your ITSM solution and help you get your KCS workflow up and running. Our KCS experts can show you how ComAround Knowledge™ integrates with your Incident Management and ITSM tool, and what you can do to support your KCS process and workflow more effectively.

Read more about how you can have your ITSM solution KCS Verified and how you can get started.

The Best KCS-Verified ITSM Solution in the World…

Pressrelease March 29, 2016

Cherwell Software and ComAround deliver a fully integrated solution to help professional support organizations succeed with Knowledge Management, shift-left strategies, and automation of IT support.

With a strong partnership and collaborative effort, Cherwell Software™ and ComAround have developed a world class solution that empowers professional support organizations to work effectively with Knowledge Management and Self Service. Knowledge is created simultaneously while the service desk resolves their customers’ incidents. Through effective knowledge management, our customers achieve outstanding results with their shift-left strategies and with automation of their support delivery. The knowledge component, ComAround Knowledge™ is KCS-Verified by the Consortium for Service Innovation.

kcs-v5The verification means that the integrated solution now fully supports the Knowledge Centered Support (KCS) methodology. KCS is based on best practices that demonstrate how support organizations should work with Knowledge Management and Self Service. The requirements for obtaining KCS verification include the ability to demonstrate extensive functionality and a technology platform that supports all eight KCS principles.“KCS verification is extremely important for us. We firmly believe that the KCS methodology will change the way organizations manage knowledge, which will in turn support shift-left strategy efforts, and increase the level of automation in how support is delivered,” said Per Strand, CEO and ComAround Co-founder.

With mApp™ Solutions, or “mergeable applications,” like the ComAround Knowledge™ Integration mApp, you can easily extend the Cherwell Service Management™ platform to accomplish extraordinary things,” said Dawson Stoops, Vice President of Strategic Alliances, Cherwell Software.

About Cherwell

Cherwell A global leader in IT service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell Service Management™ platform is built from the ground up with a unique codeless architecture that enables rapid time to value, infinite flexibility, and frictionless upgrades every time—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering a solution that is easy to configure, customize, and use, IT organizations extend Cherwell to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia. www.cherwell.com
Contact: Dawson W. Stoops, Vice President of Strategic Alliances, Cherwell Software, dawson.stoops@cherwell.com, +1 719 367 9779

ComAround contacts

Contact North America: Magnus Holmqvist, Founder and President, ComAround Inc., magnush@comaorund.com, +46 708 580 154
Contact EMEA: Per Strand, CEO – Founder, ComAround, pers@comaround.com, +468 580 886 30

ComAround Knowledge™ achieves highest level of KCS verification – KCS Verified v5

This verification is proof that ComAround Knowledge™ promotes support organizations’ Knowledge Management and Self Service efforts to help them succeed with their shift-left strategies and automation of the support they provide.

kcs-v5The verification means that the tool now fully supports the Knowledge Centered Support (KCS) method. KCS is a method based on best practise and shows in detail how support organizations should work with Knowledge Management and Self Service. In connection with the verification process, ComAround is changing the name of ComAround Zero™ to ComAround Knowledge™ in order to emphasize the tool’s primary purpose – to efficiently and smartly take advantage of and re-use knowledge in an organization.
ComAround Knowledge™ is the first in Europe to achieve the highest level of KCS verification – KCS Verified v5. The requirements for obtaining KCS verification include being able to demonstrate extensive functionality and a technology platform that supports all eight KCS principles. Previously, only three tools have been verified, including Oracle and SalesForce.

“KCS verification is extremely important for us because we firmly believe that the KCS method will change the way organizations manage knowledge, which will in turn support shift-left strategy efforts and increase the level of automation in how support is provided,” says Per Strand, CEO and one of the founders of ComAround.
The KCS method encourages teamwork at the service desk and facilitates more efficient case management and improved Self Service support.
“For those who have yet to embrace the KCS method or who are about to start, we have KCS specialists to guide you through and educate you on the method so you can achieve rapid results,” Per continues.

About ComAround

ComAround is a Knowledge Management and Self Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by collecting, structuring and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s expert are on hand to guide you through and educate you on Knowledge Management and KCS. www.comaround.com

About the Consortium for Service Innovation

The consortium is a nonprofit association of support and service organizations and is the initiator of the KCS method. www.serviceinnovation.org

Contact ComAround

Per Strand
CEO – Founder
ComAround

pers@comaround.se
Tel./Mob.: +46858088630

ComAround presents its concept in 60 seconds

New video that explains how Service Desks can streamline their support delivery.

“Reusing and sharing organizational knowledge is becoming increasingly important, said Therese Walve, Marketing Manager at ComAround. There is a great demand for knowledge management solutions and self-service tools that support the KCS methodology and can be integrated with ITSM tools. We also see a need for increased training to facilitate an organization’s adoption of the KCS methodology.  We have developed a new video that quickly explains our offering and our value proposition.”

Learn more about ComAround Knowledge™.

Try ComAround Knowledge™ for free!

Faster, more powerful screen recording

30,000 videos recorded every day

comaround screen camera recording_498x280

ComAround has now launched the next generation of screen and webcam recorders in ComAround Zero™. The previous screen recorder was the first of its kind when it was launched in 2004. Since then it has been used to record thousands of video guides, which have helped hundreds of thousands of users to find smart solutions and solve their problems. Now we’ve launched our next-generation video tool that takes screen recording to the next level with a range of enhanced features:

  • Screen and camera recording
  • Full frame recording in high resolution
  • Editing functionality
  • Fast upload
  • Works in all browsers

–    “It feels great to be able to offer the thousands of users who produce content in ComAround with a cutting-edge screen recording tool, and it’s obvious how more and more people are discovering video,” explains Björn Björkman, Product Owner at ComAround. It’s never been easier to create screen recordings and video, and in line with this we’re seeing how users’ familiarity with video is continuing to grow.

One requested new feature is the ability for users to record themselves in addition to recording the screen, which makes the video more personal and content easier to understand. Another new feature is full-screen video recording or automatic recording of the active window regardless of its size.

In addition, there is now also the option to edit errors without having to record the video again, which makes video recording much easier and less time consuming. Once the video is ready, it can quickly be uploaded. Adding meta tags ensures that the video is easy to find and will be widely used.

Read more about ComAround Zero™.

For more information, please contact:

Björn Björkman, Product Owner, ComAround
Phone: +46 8 580 886 41
E-mail: bjornb@comaround.se