In this webinar Per Strand from ComAround explains why KCS® (Knowledge-Centered Service) appears to be exactly the kind of structured, platform-agnostic approach which finally unlocks the power of knowledge and opens the door for new intelligent technologies like AI, ML and smart BOTs.
When using a smartphone or tablet, relevant knowledge is accessible whenever and wherever it is needed to help the organization with a productive workday.
Transform an organization faster into a digital workplace with relevant knowledge searchable and findable directly from Windows 10.
Increase the service level to your organization, keep your agents happy and lower your cost per incident by using relevant knowledge to incidents and problems.
ComAround Knowledge™ app for ServiceNow makes it easy for service desk agents and end users to access and use knowledge to solve incidents and problems. The service desk agent or end users starts to type it in a new incident in ServiceNow, the app starts to search and presents relevant knowledge articles. The service desk agent includes the knowledge article related to end user’s problem when responding back to the end user. Or the end user finds the relevant article themselves via self-service and closes the incident with no personal contact with the service desk.
– We have several customers that use ServiceNow as their ITSM tool, says Erik Evlinger. The app will make it much easier for our customers to connect ComAround Knowledge™ with ServiceNow to solve more incidents and problems with relevant knowledge. With just a few clicks you are ready to leverage the knowledge in the organization.
ComAround Knowledge™ app for ServiceNow offers a seamless KCS verified integration including 50 000+ ready-to-use knowledge articles and intuitive features such as, Video recorder, Machine translation, Intelligent search, Automatic knowledge creator, Reporting & analytics, and much more.
ComAround specializes in knowledge management and self-service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround’s specialists also provide KCS certification training.
Contact ComAround for more information:
Product Owner, ComAround
Phone: 08-580 886 38
Powerful technology provides powerful user experience, leading to knowledge management and self-service success.
Data becomes insights in minutes, aiming to optimize and maximize the benefits of knowledge management and self-service.
A web browser created specifically for Windows 10.
ComAround Knowledge™ is an easy-to-use tool for gathering, organizing, and sharing knowledge. The tool contains a library with thousands of knowledge articles on the most common office applications including Windows, Outlook, Office, Apple, and Adobe. These knowledge articles are a great way for support organizations to get started with Knowledge Management and Self Service.
ComAround adds more knowledge articles for Microsoft Edge Anyone who uses ComAround Knowledge™ can easily add articles in their portals. Microsoft Edge is a web browser built specifically for Windows 10. Here are some of the browser’s smart features.
- Read an article without distraction.
- Mark, draw, and write your own notes on the sites you visit.
- Add your favorite sites to the start menu.
- Close all tabs with one click.
This certification demonstrates increased reliability and scalability of ComAround Knowledge™ to handle international growth.
Professional support organizations around the world use the knowledge management tool, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization.
Since a year ago ComAround moved their entire solution to the Microsoft Azure cloud platform. Azure allows ComAround to handle rapid international growth by managing changing volumes of customer use of ComAround Knowledge™, and to manage regional regulations and increase reliability.
“We are proud to have become Microsoft Azure SQL Database Certified, giving us ability to prove the increased reliability and scalability of ComAround Knowledge,™ and to be able to meet the needs of our customers in international markets,” says Martin Wåger, Manager Development & Platform, ComAround. ”The ease of use of Microsoft Azure allows us to completely focus on adding customer value to ComAround Knowledge™.”
“Microsoft Azure along with Azure SQL Database are designed to support the critical needs of large global organizations,” says Tiffany Wissner, Senior Director of Product Marketing, Microsoft Data Platform. “We are pleased to see ComAround taking the extra step to certify their solution on Azure SQL Database which in turn extends the value of SQL Database via ComAround to global professional support organizations worldwide.”
ComAround Knowledge™ is integrated with ITSM tools and applications through the ComAround Connect platform built on Microsoft Azure API Management, for faster and more efficient support throughout the entire support flow. ComAround Knowledge™ is KCS Verified v5. The integrations supports all eight KCS principles.
Read more about ComAround Knowledge™.
Visit our ComAround API marketplace.
ComAround specializes in knowledge management and self service. Professional support organizations around the world including the CDA, Stanford University, Rolls Royce, and hundreds of others, use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools. ComAround’s specialists also provide KCS certification training.
Contact ComAround for more information
Manager Development and Platform, ComAround