News: About the company

Here you find the latest news about ComAround. ComAround is a global software company that specializes in Knowledge Management and Self Service. ComAround helps customer service and support organizations to create an excellent agent and customer experience by building and sharing knowledge across channels using ComAround’s Knowledge Management Software and expertise. Find more about ComAround.


The nominations for the Self Service Awards™ 2016

This year’s nominated organizations and individuals have been announced for the Self Service Awards 2016. The winners will be presented on 20 October in Stockholm.

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Business Development Manager North America

We are looking for an ambitious, top performer who can drive sales to new customers and expand our Customer base in North America. We are looking for a person who wants to be part of building a world-leading company.

About ComAround

ComAround is a growing global leader that specializes in Self-service and Knowledge Management. ComAround Knowledge™ is one of three Knowledge Centered Support Verified Tools in the world. Over the years we have helped thousands of support organizations streamline and enhance their support delivery.

Our Knowledge Centered Support (KCS) Certified Team has a passion for helping support organizations provide better service to their customers, and exceed their goals by sharing knowledge.

Professional support organizations including CDA, Stanford University, City of Palo Alto, Keysight Technologies, Legislative Data Center, Dealer FX and hundreds of others use the Knowledge Management tool ComAround Knowledge™ to achieve a competitive advantage by capturing, structuring and sharing knowledge.

Job description

As a ComAround Business Development Manager you will have the exciting opportunity to help drive the growth and shape the future of an emerging global software Company. You should be a self-starter who is prepared to develop and execute and consistently deliver on targets.

Roles & Responsibilities

•    Work together and develop the business together with the Founder
•    Create and execute key sales initiatives to increase sales pipeline
•    Create compelling value propositions around ComAround’s offerings
•    Work with partners to extend reach and drive adoption
•    Meet or exceed quarterly targets.
•    Accelerate customer adoption

About you

You have established a reputation as a high integrity top performer. You are looking for more than just a job, you want to find a company you can be proud of working for. You are ambitious, have a strong drive, you are positive and have genuine interested in sales and people.

Qualifications

•    Significant industry knowledge and experience selling cloud solutions and software
•    Be conversant in, methodologies, industry trends, and core technologies.
•    +5 years’ experience selling SaaS solutions, ITSM Tools or other IT/Service Desk software
•    Highly developed selling, customer relations and negotiations skills with the ability to effectively communicate with C-level executives and line of business representatives.
•    Direct field experience and ability to find, manage, and close high level enterprise business
•    Extensive customer network and expert level hunting skill
•    Strong verbal and written communications skills
•    Proven history of meeting and exceeding quota

For the right person in San Francisco Bay Area we offer a career in a growing, successful company. Please email your resume directly to:

Magnus Holmqvist
Founder and President, ComAround Inc.
magnus.holmqvist@comaround.com

www.comaround.com

New member of the ComAround team in San Francisco

Chris Mattson will empower the ComAround US team with strong skills in customer relations and training.

Chris MattsonChris has long experience in training in the medical field, the audio/visual industry, and home warranty insurance amongst others. He will focus on customer relations, process engineering and training for the ComAround customers in the US.
We welcome Chris and wish him good luck in his role at ComAround, the market leader in Knowledge Management.

Contact details:

Chris Mattson
Sales Engineer / Product specialist at California HQ
chris.m@comaround.com
Phone: 1-844-247-3500
Connect on LinkedIn

ComAround employee is the 15th certified KCS Trainer in the world

Lena Stormvinge, Knowledge Specialist at ComAround, has become the 15th certified KCS Trainer in the world. Certification provides the ability to provide all-round advice, training, and certification to support organizations that are considering or already working to adopt KCSsm.

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ComAround Knowledge™ achieves highest level of KCS verification – KCS Verified v5

This verification is proof that ComAround Knowledge™ promotes support organizations’ Knowledge Management and Self Service efforts to help them succeed with their shift-left strategies and automation of the support they provide.

kcs-v5The verification means that the tool now fully supports the Knowledge Centered Support (KCS) method. KCS is a method based on best practise and shows in detail how support organizations should work with Knowledge Management and Self Service. In connection with the verification process, ComAround is changing the name of ComAround Zero™ to ComAround Knowledge™ in order to emphasize the tool’s primary purpose – to efficiently and smartly take advantage of and re-use knowledge in an organization.
ComAround Knowledge™ is the first in Europe to achieve the highest level of KCS verification – KCS Verified v5. The requirements for obtaining KCS verification include being able to demonstrate extensive functionality and a technology platform that supports all eight KCS principles. Previously, only three tools have been verified, including Oracle and SalesForce.

“KCS verification is extremely important for us because we firmly believe that the KCS method will change the way organizations manage knowledge, which will in turn support shift-left strategy efforts and increase the level of automation in how support is provided,” says Per Strand, CEO and one of the founders of ComAround.
The KCS method encourages teamwork at the service desk and facilitates more efficient case management and improved Self Service support.
“For those who have yet to embrace the KCS method or who are about to start, we have KCS specialists to guide you through and educate you on the method so you can achieve rapid results,” Per continues.

About ComAround

ComAround is a Knowledge Management and Self Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by collecting, structuring and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s expert are on hand to guide you through and educate you on Knowledge Management and KCS. www.comaround.com

About the Consortium for Service Innovation

The consortium is a nonprofit association of support and service organizations and is the initiator of the KCS method. www.serviceinnovation.org

Contact ComAround

Per Strand
CEO – Founder
ComAround

pers@comaround.se
Tel./Mob.: +46858088630

ComAround presents its concept in 60 seconds

New video that explains how Service Desks can streamline their support delivery.

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ComAround employees first in Sweden to reach highest KCS certification level

Two of ComAround’s knowledge specialists, Process Manager Lena Stormvinge and CEO Per Strand, are the first people in Sweden to be KCS Practice v5 certified.

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Ragn-Sells has chosen ComAround Zero™ knowledge tool

ragnsellslogo

“ComAround’s KCS know-how, combined with their knowledge tool that we can link to our task management system led us to choose their solution for sharing knowledge, improving, and streamlining our work in service desk and as a result, deliver better service to the users,” says Stefan Krantz, Teamleader IT-Operations & Support at Ragn-Sells.

About Ragn-Sells

Ragn-Sells is Sweden’s leading company within recycling and environment. The company collects, treats and recycles trash and left over products from industry, organizations and households all over Sweden.

ComAround introduces courses and certifications for Knowledge Centered Support (KCS)

Methodology that shows how support organizations can improve their operations and make more efficient with Knowledge Centered Support.

hdi certifed foundation logo_500x134

Many companies the world over use Knowledge Management as a part of their strategy to retain, utilize and reuse knowledge within their organizations. Knowledge Management only indicates what we should do and not how we should do it or who should do it. Knowledge Centered Support (KCSSM) is a methodology that gives a detailed description of how support organizations should work with knowledge as the departure point for improving support operations, becoming more productive and raising the level of service they provide.

KCS was created and is still maintained by the Consortium for Service Innovation, a non-profit alliance of support organizations. HDI and the Consortium for Service Innovation have jointly developed courses to promote and spread the KCS methodology since 2003. Since then, certifications have been developed for testing the knowledge and skills of individual staff members.

“ComAround is now a partner with HDI and are promoting KCS courser and certifications to our customers”, says CEO Per Strand, one of ComAround’s founders. Our new expanded range of courses and certifications is enabling us to obtain even more advanced specialist knowledge. This will mean closer collaboration with the enterprises we work with and it will integrate our tool with a well-proven way of working.”

“All support organizations should leverage industry best practices to strengthen their service management strategies,” says Rick Joslin, HDI Executive Director of Certification and Training. “Knowledge Centered Support is the set of Knowledge Management best practices for Service Management. HDI is proud to be a partner of ComAround in helping ComAround’s clients learn about Knowledge Centered Support.”

During the spring ComAround conducted several KCS-related seminars and courses for more than 100 persons. ComAround will now become an even more complete supplier for the enterprises that want to learn more and implement Knowledge Centered Support in their organizations.

“We’re seeing strong interest in methods such as Knowledge Centered Support,” says Lotta Wiklund, Customer Relations Manager. “Receiving training and learning the basics is a natural first step.”

ComAround will be offering courses and certifications for the level KCS Foundation and KCS Principles. And more will be added in the future. The courses are available both as online courses and as instructor-led classroom courses.

About ComAround

ComAround specializes in knowledge management and self service. Professional support organizations all over the world use the ComAround Zero™ knowledge tool to make their support operations more efficient by collecting, structuring and sharing knowledge within their organizations. The tool is a cloud service and can be seamlessly integrated with case management systems and other ITSM tools. www.comaround.com

About HDI

In 1989 HDI became the first professional association created for the technical support industry. Since this time, HDI has become a source for professional development by offering various resources that promote the success of entire organizations in achieving exceptional customer service. www.thinkhdi.com

About the Consortium for Service Innovation

The Consortium is a non-profit association of organizations that are oriented to innovation in supporting the industry. The members jointly create innovative ideas through a process of collective thought and experience. www.serviceinnovation.org

For more information, contact:

Lotta Wiklund
Content and Customer Relations Manager, ComAround
E-mail: lotta.w@comaround.se
Phone:  +46 8 580 886 39

SMKCS is a service mark of the Consortium for Service Innovation.

Press release: ComAround Receives 2015 CUSTOMER Contact Center Technology Award

The knowledge and self service tool, ComAround Zero™, is honored for improving customer service technology.

customer-contact-center-technology-award-2015_150x158TMC, a global, integrated media company, has named ComAround Zero™ as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine.

“We are really proud of the awards that we have been given. It’s proof to us that our hard work pays off and it’s great to have our efforts and tool recognized,” says Per Strand, Founder and CEO, ComAround.

ComAround Zero™ is a knowledge tool for professional support organizations, who want to get the most out of working with knowledge as a key support solution for improving customer service. ComAround Zero™ is an easy to use knowledge tool that specializes in capturing, organizing, and sharing knowledge throughout the support organization. The solution is a cloud service and can be integrated with incident management systems or other ITSM tools.

ComAround’s innovative approach makes it much easier to maintain and improve the content health and provide better customer service:

  • Instant feedback from the organization through comments, ratings and search history.
  • Automatic alarms can be set to detect missing or irrelevant content.
  • Gamification to encourage, motivate and reward the support agents for creating valuable, searchable, relevant, and updated knowledge articles.

“Congratulations to ComAround for being awarded a 2015 CUSTOMER Contact Center Technology Award. ComAround Zero™ has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”

This tenth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

About ComAround

ComAround is a global self service knowledge solution provider. ComAround Zero™ enhances the support organization’s delivery of effective customer service. We have been developing smart services for more than twenty years.  ComAround Zero™ empowers users working with technology tools to resolve their problems 24/7/365. Hundreds of companies around the world use ComAround Zero™ to save millions of dollars each year, and drive down the cost for IT support. ComAround Zero™ seamlessly integrates with case management systems and ITSM tools. www.comaround.com

About CUSTOMER magazine

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  www.customerzone360.com

About TMC

TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. www.tmcnet.com .

ComAround Contact:

Therese Walve
Marketing Manager
therese.w@comaround.com

TMC Contact:

Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287
rconyngham@tmcnet.com