News: About the company

Here you find the latest news about ComAround. ComAround is a global software company that specializes in Knowledge Management and Self Service. ComAround helps customer service and support organizations to create an excellent agent and customer experience by building and sharing knowledge across channels using ComAround’s Knowledge Management Software and expertise. Find more about ComAround.


ComAround strengthens partnership with HDI as a sponsor of the Pittsburgh Steel City HDI Chapter

ComAround, specialist and global leader in Knowledge Management and Self Service, announces their sponsorship of the HDI Steel City Chapter in Pittsburgh, PA.

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Two Full Stack Developer for ComAround

We are currently looking for two full stack developer, one senior and one junior, to work with the rest of our development team to develop our world-leading cloud service. You will get to work with the latest front-end, back-end, and Microsoft Azure technologies. We’re looking for someone who feels at home in a fast-changing company that is expanding internationally.

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ComAround expands in Europe

Thanks to an increased focus and more partners, ComAround is helping professional support organizations around Europe to succeed with Knowledge Management and Self-Service.

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Customer Success Manager – ComAround Inc.

We are looking for an ambitious individual residing in the eastern US, to join our growing US Team. The Pittsburgh area is preferable. You will help us with Customer onboarding, set up customers for adoption success, and be responsible for helping our customers reach their goals.

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Jenny Hepler Joins ComAround as Business Development Manager, North America.

ComAround, specialist and global leader in Knowledge Management and Self Service, is pleased to announce the appointment of Jenny Hepler to the role of Business Development Manager, North America.

jenny__hepler_400x400 (003)Jenny brings an impressive background in strategic marketing and business development. Over the past 11 years, her professional experience in the global IT industry has focused on IT best practice training, SaaS, as well as higher education.

‘’I am happy to welcome a professional such as Jenny to our team,’’ said Magnus Holmqvist, Founder and President of ComAround. ‘’Jenny’s strong industry knowledge and experience in sales and marketing will be an invaluable asset to ComAround.’’

About ComAround

ComAround is a Knowledge Management and Self Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by capturing, structuring, and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s experts are on hand to guide you through and educate you on Knowledge Management and KCS. www.comaround.com

Contact ComAround for more information:

Jenny Hepler
Business Development Manager, North America, ComAround
E-mail: jenny.hepler@comaround.com

We wish you Happy holidays!

An eventful year is soon over and we look forward to 2017, a year with several exciting new features in ComAround Knowledge™ and a new range of courses in self service, knowledge management and KCS.

This year we have chosen to donate a sum of money to Doctors without borders, an organization that help people worldwide where the need is greatest.

Happy holidays from everyone at ComAround!

merry-christmas

Available position: Customer Success Specialist – Central/Eastern US

We are looking for an ambitious individual living in eastern or central US, who can be part of building our new US Team. You will help us with Customer On-Boarding, set up customer for adoption success and be responsible for us having satisfied customers.

About us

ComAround is a global leader that specializes in Knowledge Management and Self-service. For more than 20 years we have helped thousands of support organizations leverage our technology to help them streamline and enhance their support delivery with relevant knowledge. ComAround has employees in US and Scandinavia.

Our team has a passion for helping professional support organizations provide better service to their customers, and exceed their goals by sharing knowledge. ComAround employees are certified in Knowledge Centered Support (KCS). Our knowledge experts often speak at industry conferences, and our knowledge specialists provide KCS training for our customers.

Professional support organizations including Stanford University, Keysight, Chalmers University of Technology, LDC, Rolls Royce, City of Palo Alto and hundreds of others use the KCS Verified Knowledge Management tool ComAround Knowledge™ to collect, structure and share knowledge throughout their business.

About you

You are looking for more than just a job, you want to find a company you can be proud of working for. You are ambitious, have a strong drive, you are positive and have genuine interest in providing support to people and organizations.

Responsibilities

  • Schedule and conduct online and onsite meetings with new and existing customers
  • Engage multiple clients and projects/tasks simultaneously
  • Product support and training for new and existing customers online and onsite
  • Work together with the Support-team in Europe
  • Maintain and update CRM and Support system

Requirements

You have experience from IT Service Management, Service Desk, and Knowledge Management. If you have worked with ServiceNow, BMC, Cherwell, HP, CA, Zendesk, or other ITSM tools and has experience from KCS (Knowledge Centered Support) it’s a big plus.

  • A Bachelor´s Degree
  • An ambitious individual who can meet needs and deliver results
  • 2+ years of experience from working in a service desk
  • Warm and friendly personality with ability to handle all customer types
  • Strong interpersonal skills and experience building strong external relationships
  • Experience with software-as-a-service (SaaS) products
  • Can express yourself professionally in speech and writing

For the right person in we offer a fun, full-time job in a successful company. Please email your resume directly to:

Lotta Wiklund
Customer Relations Manager, ComAround
lotta.wiklund@comaround.com

Available position: Business Development Manager North America – Central/Eastern US

We are looking for an ambitious, top performer person living in eastern or central US, who can drive sales to new customers and expand our customer base in North America. We are looking for a person who wants to be part of building a world-leading company.

About ComAround

ComAround is a growing global leader that specializes in self-service and Knowledge Management. ComAround Knowledge™ is one of three Knowledge Centered Support Verified Tools in the world. Over the years, we have helped thousands of support organizations streamline and enhance their support delivery.

Our Knowledge Centered Support (KCS) Certified Team in US and Scandinavia has a passion for helping support organizations provide better service to their customers, and exceed their goals by sharing knowledge.

Professional support organizations including Stanford University, City of Palo Alto, Keysight Technologies, Legislative Data Center, Dealer FX and hundreds of others use the Knowledge Management tool ComAround Knowledge™ to achieve a competitive advantage by capturing, structuring, and sharing knowledge.

Job description

As a ComAround Business Development Manager you will have the exciting opportunity to help drive the growth and shape the future of an emerging global software Company. You should be a self-starter who is prepared to develop and execute and consistently deliver on targets.

Roles & Responsibilities

  • Work together and develop the business together with the Founder
  • Create and execute key sales initiatives to increase sales pipeline
  • Create compelling value propositions around ComAround’s offerings
  • Work with partners to extend reach and drive adoption
  • Meet or exceed quarterly targets
  • Accelerate customer adoption

About you

You have established a reputation as a top performer. You are looking for more than just a job, you want to find a international company you can be proud of working for. You are ambitious, have a strong drive, you are positive and have genuine interest in sales and people.
You have experience from IT Service Management, Service Desk, and Knowledge Management. If you have worked with ServiceNow, BMC, Cherwell, HP, CA, Zendesk, or other ITSM tools and has experience from KCS (Knowledge Centered Support) it’s a big plus.

Qualifications:

  • Significant industry knowledge and experience selling cloud solutions and software
  • Be conversant in, methodologies, industry trends, and core technologies
  • +5 years’ experience selling SaaS solutions, ITSM Tools or other IT/Service Desk software
  • Highly developed selling, customer relations and negotiations skills with the ability to effectively communicate with C-level executives and line of business representatives
  • Direct field experience and ability to find, manage, and close high level enterprise business
  • Extensive customer network and expert level hunting skill
  • Strong verbal and written communications skills
  • Proven history of meeting and exceeding quota

For the right person, we offer a career in a growing, successful company. Please email your resume directly to:

Magnus Holmqvist
Founder and President, ComAround Inc.
magnus.holmqvist@comaround.com

The winners of the Self Service Awards 2016

This evening, the winners of the Self Service Awards™ 2016 were announced in Stockholm. The Self Service Awards™ is an annual event that recognizes organizations and individuals that have enhanced their support work with knowledge management and self-service using the tool ComAround Knowledge™.

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Sales Oriented Customer Support Specialist – San Francisco Bay Area

We are looking for an ambitious individual who can be part of building our new US Team, help us drive sales, onboard and support new and existing customers and be responsible for us having satisfied customers.

About us:

ComAround specializes in Knowledge Management and self-service. For more than 20 years we have helped thousands of support organizations leverage our technology to help them streamline and enhance their support delivery with relevant knowledge. ComAround has employees and offices in US, Sweden and Norway.

Our team has a passion for helping support organizations provide better service to their customers, and exceed their goals by sharing knowledge. ComAround employees are certified in Knowledge Centered Service (KCS). Our ComAround knowledge experts often speak at industry conferences, and our knowledge specialists provide KCS training for our customers.

Professional support organizations including CDA, Stanford University, Keysight, Chalmers University of Technology, LDC, Rolls Royce, City of Palo Alto and hundreds of others use the knowledge management tool ComAround Knowledge™ to capture, structure and share knowledge throughout their business.

About you: You are looking for more than just a job, you want to find a company you can be proud of working for. You are ambitious, have a strong drive, you are positive and have genuine interested in providing support to people and organizations.

Responsibilities:

  • Follow up calls with prospects, leads and existing customers
  • Schedule and conduct online and onsite meetings with new and existing customers
  • Product support and training for new and existing customers online and onsite
  • Work together with the Support-team in Europe
  • Maintain and update CRM and Support system

Requirements:

  • A Bachelor’s Degree
  • An ambitious individual who can meet needs and deliver results
  • 2+ years of experience from working in a customer support
  • Warm and friendly personality with ability to handle all customer types
  • Experience with software-as-a-service (SaaS) products
  • Can express yourself professionally in speech and writing
  • Previous experience with customer support and software preferred

For the right person in San Francisco Bay Area we offer a fun, full-time job in a successful company. Please email your resume directly to:

Lotta Wiklund
Customer Relations Manager, ComAround
lotta.wiklund@comaround.com
Learn more about us at www.comaround.com.