Lena Stormvinge from ComAround invited to speak at SITS 17 in the UK

SITS is the UK’s leading service desk and IT support event.

SITS has announced that Lena Stormvinge, a KCS Trainer & Knowledge Advisor at ComAround, has been invited to speak at the conference. She will speak on the topic “Global Customers – Global Support”.

“KCS is a method that focuses on knowledge as a key asset for an organization,” says Lena. “It leverages our accumulated experience and interaction by capturing everyone’s knowledge in a structured way that enables us to provide quick and accurate information to all our customers via their preferred channels.”
This is the fifth prestigious invitation that Lena has had for speaking at conferences this year. Earlier this year she spoke at IT Support & Service in Stockholm and itSMF in Oslo. Her next conferences are the itSMF Expo ‘17 in Stockholm and the HDI 2017 Conference & Expo in Washington. SITS 17 will be held in London on June 7 and 8, 2017.

Read more about Lena’s lecture.

Read more about SITS.

About ComAround

ComAround is a Knowledge Management and Self Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by collecting, structuring, and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s experts are on hand to guide you through and educate you on Knowledge Management and KCS.

Contact ComAround for more information:

Therese Walve
Marketing Manager, ComAround
therese.walve@comaround.com

ComAround strengthens partnership with HDI as a sponsor of the Pittsburgh Steel City HDI Chapter

ComAround, specialist and global leader in Knowledge Management and Self Service, announces their sponsorship of the HDI Steel City Chapter in Pittsburgh, PA.

Read more

Full Stack Developer for ComAround

We are currently looking for a full stack developer to work with the rest of our development team to develop our world-leading cloud service. You will get to work with the latest front-end, back-end, and Microsoft Azure technologies. We’re looking for someone who feels at home in a fast-changing company that is expanding internationally.

What we can offer

We can offer a stimulating and varied work environment in which everyone’s work is crucial for the joint successes that we celebrate together. As an employee of ComAround, you will get to work with the very latest technologies, including Azure, Power BI, Azure Search, AI, and Machine Learning. We strive to be at the forefront of technology. Your creative ability is an important part of our development. You will have good opportunities to develop and learn from knowledgeable colleagues. We’re located in central Stockholm, while our customers are located across the globe.
Experience and personal qualities

  • You will have post-secondary training in IT and a keen interest in development
  • You will have worked as a developer for at least a year
  • You will have a genuine interest in programming and the ambition to be a truly talented developer
  • You will have good knowledge of modern web technologies like JavaScript, CSS, C#, and SQL. Knowledge of the latest frameworks like AngularJS and Type Script is a bonus
  • You will have very good knowledge of either Swedish and/or English
  • You will have a passion for programming, enjoy trying out the last technologies, and be interested in keeping up to date with the latest news in systems development

About ComAround

Those who work at ComAround have been here for quite some time – some since the very beginning. As a growing company that is expanding internationally, there are high expectations for everyone to deliver, while there is also a keen commitment to everyone supporting one another in the challenges we face. We believe in an individual’s willingness to take responsibility. We believe in everyone’s ability to contribute. We believe in continuous development. An important part of our success is our belief in the value of our different backgrounds.
ComAround specializes in Knowledge Management and Self Service. Some of the world’s biggest companies and hundreds of professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by collecting, structuring, and sharing knowledge throughout their organization.

More information and how to apply

If you’re the person we’re looking for, we can offer exciting and challenging work in a friendly and successful company. Send your application to lotta.wiklund@comaround.com.

Lotta Wiklund
COO
ComAround

ComAround expands in Europe

Thanks to an increased focus and more partners, ComAround is helping professional support organizations around Europe to succeed with Knowledge Management and Self-Service.

ComAround helps support organizations to succeed in their Knowledge Management and Self-Service efforts. The company provides training, advice, and a specialized tool based on the best-practice method called Knowledge-Centered Service (KCS). ComAround’s customers are primarily based in the US and Scandinavia, and the company now has its sights set on Europe.

“We’re noticing a greater interest in improving Knowledge Management and KCS processes in Europe,” says Per Strand, CEO and co-founder of ComAround. “We’re seeing two trends – companies that understand the value of a specialized Knowledge Management tool that supports their KCS processes, and companies that are consolidating. In addition we’re seeing increased interest in our Knowledge Management tool from companies in parts of Europe that are new to ComAround, which are looking to improve the service they offer their users and customers. These are often highly professional support organizations that know what they’re looking for. In light of this, the next step for us is, obviously, to expand our European venture”.

ComAround has now started establishing new partnerships in Europe.

“We already have several existing partnerships, primarily with established ITSM vendors,” says Fredrik Nicklasson, Head of Sales Europe, who is responsible for ComAround’s European venture. Our shared customers need to integrate their ITSM solutions with ComAround Knowledge™ in order for their processes to have access to ComAround’s specialized and KCS-verified Knowledge Management tools. Consequently, a natural step forward for us is to recruit and consolidate more partners in Europe in order to provide our customers with the best possible support”.

If you would like to get in touch with our European sales team, please contact one of the following people:

fredrik_nicklasson_120x130Fredrik Nicklasson
Head of Sales, Europe, ComAround
fredrik.nicklasson@comaround.com
LinkedIn

David_Aadne120x130David Aadne
Business Development Director, Europe, ComAround
david.a@comaround.com
LinkedIn

 

björn_björkman120x130Björn Björkman
Business Development Director, Europe, ComAround
bjorn.bjorkman@comaround.com
LinkedIn

Customer Success Manager – ComAround Inc.

We are looking for an ambitious individual residing in the eastern US, to join our growing US Team. The Pittsburgh area is preferable. You will help us with Customer onboarding, set up customers for adoption success, and be responsible for helping our customers reach their goals.

About us

ComAround is a global leader that specializes in Knowledge Management and Self-service. For more than 20 years we have helped thousands of support organizations leverage our technology to help them streamline and enhance their support delivery with relevant knowledge. ComAround has employees in US and Scandinavia.

Our team has a passion for helping professional support organizations provide better service to their customers, and exceed their goals by sharing knowledge. ComAround employees are certified in Knowledge Centered Service (KCS). Our knowledge experts often speak at industry conferences, and our knowledge specialists provide KCS training for our customers.

Professional support organizations including Stanford University, Keysight, Chalmers University of Technology, LDC, Rolls Royce, City of Palo Alto and hundreds of others use the KCS Verified Knowledge Management tool ComAround Knowledge™ to collect, structure and share knowledge throughout their business.

About you

You are looking for more than just a job. You want to find a company you can be proud working for. You are ambitious, fast learner, have a strong drive, you are positive, and have a genuine interest in enabling success and providing support to people and organizations.

Responsibilities:

  • Own relationship with assigned customers, including: Increase adoption, ensure retention, and customer success
  • Schedule and conduct online and onsite meetings with new and existing customers
  • Engage multiple clients and projects/tasks simultaneously
  • Product support and training for new and existing customers online and onsite
  • Work together with the support team in Europe
  • Maintain and update CRM and Support system

Requirements:

Experience from IT Service Management, Service Desk, and Knowledge Management. If you have worked with ServiceNow, BMC, Cherwell, HP, CA, Zendesk, or other ITSM tools, and have experience from KCS (Knowledge Centered Service), that’s a big plus.

  • A Bachelor´s Degree
  • An ambitious individual who can meet needs and deliver results.
  • 2+ years of experience from working in a service desk
  • Past experience with Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
  • Warm and friendly personality with ability to handle all customer types
  • Strong interpersonal skills and experience building strong external relationships
  • Experience with software-as-a-service (SaaS) products
  • Sales experience
  • Can express yourself professionally in speech and writing

For the right person we offer a fun, full-time job in a successful company. Please email your resume directly to:

Sebastian Teeling
Head of Customer Success, ComAround
sebastian.teeling@comaround.com

Jenny Hepler Joins ComAround as Business Development Manager, North America.

ComAround, specialist and global leader in Knowledge Management and Self Service, is pleased to announce the appointment of Jenny Hepler to the role of Business Development Manager, North America.

jenny__hepler_400x400 (003)Jenny brings an impressive background in strategic marketing and business development. Over the past 11 years, her professional experience in the global IT industry has focused on IT best practice training, SaaS, as well as higher education.

‘’I am happy to welcome a professional such as Jenny to our team,’’ said Magnus Holmqvist, Founder and President of ComAround. ‘’Jenny’s strong industry knowledge and experience in sales and marketing will be an invaluable asset to ComAround.’’

About ComAround

ComAround is a Knowledge Management and Self Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by capturing, structuring, and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s experts are on hand to guide you through and educate you on Knowledge Management and KCS. www.comaround.com

Contact ComAround for more information:

Jenny Hepler
Business Development Manager, North America, ComAround
E-mail: jenny.hepler@comaround.com

We wish you Happy holidays!

An eventful year is soon over and we look forward to 2017, a year with several exciting new features in ComAround Knowledge™ and a new range of courses in self service, knowledge management and KCS.

This year we have chosen to donate a sum of money to Doctors without borders, an organization that help people worldwide where the need is greatest.

Happy holidays from everyone at ComAround!

merry-christmas

Available position: Customer Success Specialist – Central/Eastern US

We are looking for an ambitious individual living in eastern or central US, who can be part of building our new US Team. You will help us with Customer On-Boarding, set up customer for adoption success and be responsible for us having satisfied customers.

About us

ComAround is a global leader that specializes in Knowledge Management and Self-service. For more than 20 years we have helped thousands of support organizations leverage our technology to help them streamline and enhance their support delivery with relevant knowledge. ComAround has employees in US and Scandinavia.

Our team has a passion for helping professional support organizations provide better service to their customers, and exceed their goals by sharing knowledge. ComAround employees are certified in Knowledge Centered Support (KCS). Our knowledge experts often speak at industry conferences, and our knowledge specialists provide KCS training for our customers.

Professional support organizations including Stanford University, Keysight, Chalmers University of Technology, LDC, Rolls Royce, City of Palo Alto and hundreds of others use the KCS Verified Knowledge Management tool ComAround Knowledge™ to collect, structure and share knowledge throughout their business.

About you

You are looking for more than just a job, you want to find a company you can be proud of working for. You are ambitious, have a strong drive, you are positive and have genuine interest in providing support to people and organizations.

Responsibilities

  • Schedule and conduct online and onsite meetings with new and existing customers
  • Engage multiple clients and projects/tasks simultaneously
  • Product support and training for new and existing customers online and onsite
  • Work together with the Support-team in Europe
  • Maintain and update CRM and Support system

Requirements

You have experience from IT Service Management, Service Desk, and Knowledge Management. If you have worked with ServiceNow, BMC, Cherwell, HP, CA, Zendesk, or other ITSM tools and has experience from KCS (Knowledge Centered Support) it’s a big plus.

  • A Bachelor´s Degree
  • An ambitious individual who can meet needs and deliver results
  • 2+ years of experience from working in a service desk
  • Warm and friendly personality with ability to handle all customer types
  • Strong interpersonal skills and experience building strong external relationships
  • Experience with software-as-a-service (SaaS) products
  • Can express yourself professionally in speech and writing

For the right person in we offer a fun, full-time job in a successful company. Please email your resume directly to:

Lotta Wiklund
Customer Relations Manager, ComAround
lotta.wiklund@comaround.com

Available position: Business Development Manager North America – Central/Eastern US

We are looking for an ambitious, top performer person living in eastern or central US, who can drive sales to new customers and expand our customer base in North America. We are looking for a person who wants to be part of building a world-leading company.

About ComAround

ComAround is a growing global leader that specializes in self-service and Knowledge Management. ComAround Knowledge™ is one of three Knowledge Centered Support Verified Tools in the world. Over the years, we have helped thousands of support organizations streamline and enhance their support delivery.

Our Knowledge Centered Support (KCS) Certified Team in US and Scandinavia has a passion for helping support organizations provide better service to their customers, and exceed their goals by sharing knowledge.

Professional support organizations including Stanford University, City of Palo Alto, Keysight Technologies, Legislative Data Center, Dealer FX and hundreds of others use the Knowledge Management tool ComAround Knowledge™ to achieve a competitive advantage by capturing, structuring, and sharing knowledge.

Job description

As a ComAround Business Development Manager you will have the exciting opportunity to help drive the growth and shape the future of an emerging global software Company. You should be a self-starter who is prepared to develop and execute and consistently deliver on targets.

Roles & Responsibilities

  • Work together and develop the business together with the Founder
  • Create and execute key sales initiatives to increase sales pipeline
  • Create compelling value propositions around ComAround’s offerings
  • Work with partners to extend reach and drive adoption
  • Meet or exceed quarterly targets
  • Accelerate customer adoption

About you

You have established a reputation as a top performer. You are looking for more than just a job, you want to find a international company you can be proud of working for. You are ambitious, have a strong drive, you are positive and have genuine interest in sales and people.
You have experience from IT Service Management, Service Desk, and Knowledge Management. If you have worked with ServiceNow, BMC, Cherwell, HP, CA, Zendesk, or other ITSM tools and has experience from KCS (Knowledge Centered Support) it’s a big plus.

Qualifications:

  • Significant industry knowledge and experience selling cloud solutions and software
  • Be conversant in, methodologies, industry trends, and core technologies
  • +5 years’ experience selling SaaS solutions, ITSM Tools or other IT/Service Desk software
  • Highly developed selling, customer relations and negotiations skills with the ability to effectively communicate with C-level executives and line of business representatives
  • Direct field experience and ability to find, manage, and close high level enterprise business
  • Extensive customer network and expert level hunting skill
  • Strong verbal and written communications skills
  • Proven history of meeting and exceeding quota

For the right person, we offer a career in a growing, successful company. Please email your resume directly to:

Magnus Holmqvist
Founder and President, ComAround Inc.
magnus.holmqvist@comaround.com

The winners of the Self Service Awards 2016

This evening, the winners of the Self Service Awards™ 2016 were announced in Stockholm. The Self Service Awards™ is an annual event that recognizes organizations and individuals that have enhanced their support work with knowledge management and self-service using the tool ComAround Knowledge™.

Prizes were presented in the categories of Newcomer of the Year, Strategic Support of the Year and Self Service Star of the Year.

We congratulate this year’s winners, and thank everyone for an amazing celebration this evening.

self_service_awards_2016_wsp_sverigeNewcomer of the Year

The jury has chosen the winner in the category Newcomer of the Year. The prize goes to an organization which through the quick and successful launch of the service is reaching out to its users efficiently and reaping the benefits of working together and disseminating knowledge throughout this geographically dispersed organization.

Thanks to its efficient implementation with clear and ambitious targets, this year’s winner has already achieved a good ROI, extensive use, and a high resolution rate.

The Newcomer of the Year is WSP Sweden.

Strategic Support of the Year

The jury has chosen the winner in the category Strategic Support of the Year. The award goes to an organization which through its commitment and continuous development efforts has succeeded in continually achieving fantastic results.

This year’s winner is propelling knowledge management and through successful marketing and smart system integration is reaching out to its users. The result is a service used by many and a high resolution rate.

This year’s winner understands the importance of making knowledge accessible and streamlining the workflow for its users.

The winner for Strategic Support of the Year is Stockholm University.

self_service_awards_2016_stockholms_universitet

Self Service Star of the Year

The jury has chosen the winner in the category Self Service Star of the Year. The award goes to a team with the strength and desire to make knowledge work in practice.

With its endless commitment, this year’s winner is constantly pushing its knowledge efforts forward and is working to disseminate self-service knowledge both within its organization and externally. Thanks to its support function and efficient problem-solving, the organization has many satisfied users and a high utilization rate.

The winner is a Self Service Star who understands the benefits of pushing knowledge and support to its users, and has succeeded in its task.

This year’s Self Service Star is the Self-Study and VAS Portal Team (Region Halland).

self_service_awards_2016_region_halland

For more information, contact:

Heléne Källgården, ComAround
E-mail: helene.kallgarden@comaround.com
Telephone: +46 8 580 886 49

Read more about Self Service Awards 2016.