We wish you Happy holidays!

An eventful year is soon over and we look forward to 2017, a year with several exciting new features in ComAround Knowledge™ and a new range of courses in self service, knowledge management and KCS.

This year we have chosen to donate a sum of money to Doctors without borders, an organization that help people worldwide where the need is greatest.

Happy holidays from everyone at ComAround!

merry-christmas

Available position: Customer Success Specialist – Central/Eastern US

We are looking for an ambitious individual living in eastern or central US, who can be part of building our new US Team. You will help us with Customer On-Boarding, set up customer for adoption success and be responsible for us having satisfied customers.

About us

ComAround is a global leader that specializes in Knowledge Management and Self-service. For more than 20 years we have helped thousands of support organizations leverage our technology to help them streamline and enhance their support delivery with relevant knowledge. ComAround has employees in US and Scandinavia.

Our team has a passion for helping professional support organizations provide better service to their customers, and exceed their goals by sharing knowledge. ComAround employees are certified in Knowledge Centered Support (KCS). Our knowledge experts often speak at industry conferences, and our knowledge specialists provide KCS training for our customers.

Professional support organizations including Stanford University, Keysight, Chalmers University of Technology, LDC, Rolls Royce, City of Palo Alto and hundreds of others use the KCS Verified Knowledge Management tool ComAround Knowledge™ to collect, structure and share knowledge throughout their business.

About you

You are looking for more than just a job, you want to find a company you can be proud of working for. You are ambitious, have a strong drive, you are positive and have genuine interest in providing support to people and organizations.

Responsibilities

  • Schedule and conduct online and onsite meetings with new and existing customers
  • Engage multiple clients and projects/tasks simultaneously
  • Product support and training for new and existing customers online and onsite
  • Work together with the Support-team in Europe
  • Maintain and update CRM and Support system

Requirements

You have experience from IT Service Management, Service Desk, and Knowledge Management. If you have worked with ServiceNow, BMC, Cherwell, HP, CA, Zendesk, or other ITSM tools and has experience from KCS (Knowledge Centered Support) it’s a big plus.

  • A Bachelor´s Degree
  • An ambitious individual who can meet needs and deliver results
  • 2+ years of experience from working in a service desk
  • Warm and friendly personality with ability to handle all customer types
  • Strong interpersonal skills and experience building strong external relationships
  • Experience with software-as-a-service (SaaS) products
  • Can express yourself professionally in speech and writing

For the right person in we offer a fun, full-time job in a successful company. Please email your resume directly to:

Lotta Wiklund
Customer Relations Manager, ComAround
lotta.wiklund@comaround.com

Available position: Business Development Manager North America – Central/Eastern US

We are looking for an ambitious, top performer person living in eastern or central US, who can drive sales to new customers and expand our customer base in North America. We are looking for a person who wants to be part of building a world-leading company.

About ComAround

ComAround is a growing global leader that specializes in self-service and Knowledge Management. ComAround Knowledge™ is one of three Knowledge Centered Support Verified Tools in the world. Over the years, we have helped thousands of support organizations streamline and enhance their support delivery.

Our Knowledge Centered Support (KCS) Certified Team in US and Scandinavia has a passion for helping support organizations provide better service to their customers, and exceed their goals by sharing knowledge.

Professional support organizations including Stanford University, City of Palo Alto, Keysight Technologies, Legislative Data Center, Dealer FX and hundreds of others use the Knowledge Management tool ComAround Knowledge™ to achieve a competitive advantage by capturing, structuring, and sharing knowledge.

Job description

As a ComAround Business Development Manager you will have the exciting opportunity to help drive the growth and shape the future of an emerging global software Company. You should be a self-starter who is prepared to develop and execute and consistently deliver on targets.

Roles & Responsibilities

  • Work together and develop the business together with the Founder
  • Create and execute key sales initiatives to increase sales pipeline
  • Create compelling value propositions around ComAround’s offerings
  • Work with partners to extend reach and drive adoption
  • Meet or exceed quarterly targets
  • Accelerate customer adoption

About you

You have established a reputation as a top performer. You are looking for more than just a job, you want to find a international company you can be proud of working for. You are ambitious, have a strong drive, you are positive and have genuine interest in sales and people.
You have experience from IT Service Management, Service Desk, and Knowledge Management. If you have worked with ServiceNow, BMC, Cherwell, HP, CA, Zendesk, or other ITSM tools and has experience from KCS (Knowledge Centered Support) it’s a big plus.

Qualifications:

  • Significant industry knowledge and experience selling cloud solutions and software
  • Be conversant in, methodologies, industry trends, and core technologies
  • +5 years’ experience selling SaaS solutions, ITSM Tools or other IT/Service Desk software
  • Highly developed selling, customer relations and negotiations skills with the ability to effectively communicate with C-level executives and line of business representatives
  • Direct field experience and ability to find, manage, and close high level enterprise business
  • Extensive customer network and expert level hunting skill
  • Strong verbal and written communications skills
  • Proven history of meeting and exceeding quota

For the right person, we offer a career in a growing, successful company. Please email your resume directly to:

Magnus Holmqvist
Founder and President, ComAround Inc.
magnus.holmqvist@comaround.com

The winners of the Self Service Awards 2016

This evening, the winners of the Self Service Awards™ 2016 were announced in Stockholm. The Self Service Awards™ is an annual event that recognizes organizations and individuals that have enhanced their support work with knowledge management and self-service using the tool ComAround Knowledge™.

Prizes were presented in the categories of Newcomer of the Year, Strategic Support of the Year and Self Service Star of the Year.

We congratulate this year’s winners, and thank everyone for an amazing celebration this evening.

self_service_awards_2016_wsp_sverigeNewcomer of the Year

The jury has chosen the winner in the category Newcomer of the Year. The prize goes to an organization which through the quick and successful launch of the service is reaching out to its users efficiently and reaping the benefits of working together and disseminating knowledge throughout this geographically dispersed organization.

Thanks to its efficient implementation with clear and ambitious targets, this year’s winner has already achieved a good ROI, extensive use, and a high resolution rate.

The Newcomer of the Year is WSP Sweden.

Strategic Support of the Year

The jury has chosen the winner in the category Strategic Support of the Year. The award goes to an organization which through its commitment and continuous development efforts has succeeded in continually achieving fantastic results.

This year’s winner is propelling knowledge management and through successful marketing and smart system integration is reaching out to its users. The result is a service used by many and a high resolution rate.

This year’s winner understands the importance of making knowledge accessible and streamlining the workflow for its users.

The winner for Strategic Support of the Year is Stockholm University.

self_service_awards_2016_stockholms_universitet

Self Service Star of the Year

The jury has chosen the winner in the category Self Service Star of the Year. The award goes to a team with the strength and desire to make knowledge work in practice.

With its endless commitment, this year’s winner is constantly pushing its knowledge efforts forward and is working to disseminate self-service knowledge both within its organization and externally. Thanks to its support function and efficient problem-solving, the organization has many satisfied users and a high utilization rate.

The winner is a Self Service Star who understands the benefits of pushing knowledge and support to its users, and has succeeded in its task.

This year’s Self Service Star is the Self-Study and VAS Portal Team (Region Halland).

self_service_awards_2016_region_halland

For more information, contact:

Heléne Källgården, ComAround
E-mail: helene.kallgarden@comaround.com
Telephone: +46 8 580 886 49

Read more about Self Service Awards 2016.

Sales Oriented Customer Support Specialist – San Francisco Bay Area

We are looking for an ambitious individual who can be part of building our new US Team, help us drive sales, onboard and support new and existing customers and be responsible for us having satisfied customers.

About us:

ComAround specializes in Knowledge Management and self-service. For more than 20 years we have helped thousands of support organizations leverage our technology to help them streamline and enhance their support delivery with relevant knowledge. ComAround has employees and offices in US, Sweden and Norway.

Our team has a passion for helping support organizations provide better service to their customers, and exceed their goals by sharing knowledge. ComAround employees are certified in Knowledge Centered Service (KCS). Our ComAround knowledge experts often speak at industry conferences, and our knowledge specialists provide KCS training for our customers.

Professional support organizations including CDA, Stanford University, Keysight, Chalmers University of Technology, LDC, Rolls Royce, City of Palo Alto and hundreds of others use the knowledge management tool ComAround Knowledge™ to capture, structure and share knowledge throughout their business.

About you: You are looking for more than just a job, you want to find a company you can be proud of working for. You are ambitious, have a strong drive, you are positive and have genuine interested in providing support to people and organizations.

Responsibilities:

  • Follow up calls with prospects, leads and existing customers
  • Schedule and conduct online and onsite meetings with new and existing customers
  • Product support and training for new and existing customers online and onsite
  • Work together with the Support-team in Europe
  • Maintain and update CRM and Support system

Requirements:

  • A Bachelor’s Degree
  • An ambitious individual who can meet needs and deliver results
  • 2+ years of experience from working in a customer support
  • Warm and friendly personality with ability to handle all customer types
  • Experience with software-as-a-service (SaaS) products
  • Can express yourself professionally in speech and writing
  • Previous experience with customer support and software preferred

For the right person in San Francisco Bay Area we offer a fun, full-time job in a successful company. Please email your resume directly to:

Lotta Wiklund
Customer Relations Manager, ComAround
lotta.wiklund@comaround.com
Learn more about us at www.comaround.com.

The nominations for the Self Service Awards™ 2016

This year’s nominated organizations and individuals have been announced for the Self Service Awards 2016. The winners will be presented on 20 October in Stockholm.

selfserviceawards_RGB_2016

For the seventh year in a row, the Self Service Awards recognize the organizations and individuals that have achieved the most success in their support work with knowledge management and self service using the tool ComAround Knowledge™. Prizes are presented in the categories of Newcomer of the Year, Strategic Support of the Year, and Self Service Star of the Year.

Here are this year’s nominees:

Newcomer of the Year

  • Ice.net
  • Stanford University
  • WSP Sweden

Strategic Support of the Year

  • The Municipality of Lund
  • Stockholm University
  • Visma Enterprise

Self Service Star of the Year

  • The municipality of Karlskrona – Team IT servicedesk
  • Halland County Council – the Self study team and VAS portal
  • The Swedish Transport Agency – Team Louise

For more information, read about https://www.comaround.com/en/self-service-awards-en/or contact:
Heléne Källgården, ComAround
E-mail: helene.kallgarden@comaround.com
Telephone: +46 8 580 886 49

Business Development Manager North America

We are looking for an ambitious, top performer who can drive sales to new customers and expand our Customer base in North America. We are looking for a person who wants to be part of building a world-leading company.

About ComAround

ComAround is a growing global leader that specializes in Self-service and Knowledge Management. ComAround Knowledge™ is one of three Knowledge Centered Support Verified Tools in the world. Over the years we have helped thousands of support organizations streamline and enhance their support delivery.

Our Knowledge Centered Support (KCS) Certified Team has a passion for helping support organizations provide better service to their customers, and exceed their goals by sharing knowledge.

Professional support organizations including CDA, Stanford University, City of Palo Alto, Keysight Technologies, Legislative Data Center, Dealer FX and hundreds of others use the Knowledge Management tool ComAround Knowledge™ to achieve a competitive advantage by capturing, structuring and sharing knowledge.

Job description

As a ComAround Business Development Manager you will have the exciting opportunity to help drive the growth and shape the future of an emerging global software Company. You should be a self-starter who is prepared to develop and execute and consistently deliver on targets.

Roles & Responsibilities

•    Work together and develop the business together with the Founder
•    Create and execute key sales initiatives to increase sales pipeline
•    Create compelling value propositions around ComAround’s offerings
•    Work with partners to extend reach and drive adoption
•    Meet or exceed quarterly targets.
•    Accelerate customer adoption

About you

You have established a reputation as a high integrity top performer. You are looking for more than just a job, you want to find a company you can be proud of working for. You are ambitious, have a strong drive, you are positive and have genuine interested in sales and people.

Qualifications

•    Significant industry knowledge and experience selling cloud solutions and software
•    Be conversant in, methodologies, industry trends, and core technologies.
•    +5 years’ experience selling SaaS solutions, ITSM Tools or other IT/Service Desk software
•    Highly developed selling, customer relations and negotiations skills with the ability to effectively communicate with C-level executives and line of business representatives.
•    Direct field experience and ability to find, manage, and close high level enterprise business
•    Extensive customer network and expert level hunting skill
•    Strong verbal and written communications skills
•    Proven history of meeting and exceeding quota

For the right person in San Francisco Bay Area we offer a career in a growing, successful company. Please email your resume directly to:

Magnus Holmqvist
Founder and President, ComAround Inc.
magnus.holmqvist@comaround.com

www.comaround.com

New member of the ComAround team in San Francisco

Chris Mattson will empower the ComAround US team with strong skills in customer relations and training.

Chris MattsonChris has long experience in training in the medical field, the audio/visual industry, and home warranty insurance amongst others. He will focus on customer relations, process engineering and training for the ComAround customers in the US.
We welcome Chris and wish him good luck in his role at ComAround, the market leader in Knowledge Management.

Contact details:

Chris Mattson
Sales Engineer / Product specialist at California HQ
chris.m@comaround.com
Phone: 1-844-247-3500
Connect on LinkedIn

ComAround employee is the 15th certified KCS Trainer in the world

Lena Stormvinge, Knowledge Specialist at ComAround, has become the 15th certified KCS Trainer in the world. Certification provides the ability to provide all-round advice, training, and certification to support organizations that are considering or already working to adopt KCSsm.

Lena Stormvinge and Greg Oxton are KCS Trainer Certified at ComAround

Lena Stormvinge, KCS Trainer & Knowledge Specialist at ComAround and Greg Oxton, Executive Director of the Consortium for Service Innovation

An important part of becoming a KCS Trainer is undergoing a three-day KCS v5 Practices Workshop together with a certified trainer. Lena completed the course in Stockholm with Greg Oxton, Executive Director of the Consortium for Service Innovation. The course provides a deep theoretical and practical understanding of the adoption of KCS. Participants in the course came from Sweden, Norway, and Germany, and all achieved certification . Today there are over 500 people in the world that have undergone KCS v5 Practices certification.

“It’s great to have such strong support from ComAround for KCSsm,” said Greg Oxton, Executive Director of the Consortium for Service Innovation. “ComAround’s recent designation as a KCS-verified tool, combined with ComAround’s Account Manager and Knowledge Specialist Lena Stormvinge’s accomplishment in becoming a KCS Certified Trainer at the KCS Academy, shows ComAround’s commitment to helping their clients realize the dramatic benefits of the KCS methodology.”

Lena Stormvinge KCS Trainer at ComAround

Lena Stormvinge, KCS Trainer & Knowledge Specialist at ComAround

KCS Practices v5 participants by ComAround

Participants in KCS v5 Practices Workshop in Stockholm, April 26-28, 2016

Earlier this year the tool ComAround Knowledge™ became KCS Verified v5 and thus supports all eight KCS principles.

Upcoming KCS training courses and certifications that Lena will hold are: KCS Foundation – Blended training on May 3 in Stockholm and September 8 in Oslo, and KCS v5 Practices on October 17-19 in Stockholm.

Find out more about the KCS (Knowledge Centered Support) courses and certifications offered by ComAround.

Read about the KCS-verified tool ComAround Knowledge™.

About KCS and the Consortium for Service Innovation

Knowledge Centered Support (KCSsm*) is a method for providing a detailed description of how support organizations should work with knowledge as a basis for improving the support they provide, for boosting their productivity, and for increasing the level of service they offer to the business. KCS was created and is maintained by the Consortium for Service Innovation – a non-profit alliance of support organizations. www.serviceinnovation.org, www.thekcsacademy.net.

About ComAround

ComAround is a Knowledge Management and Self Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by capturing, structuring, and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s experts are on hand to guide you through and educate you on Knowledge Management and KCS. www.comaround.com

Contact ComAround for more information:

Lena Stormvinge
KCS Trainer & Knowledge Specialist, ComAround
E-mail: lena.s@comaround.se
Phone: +46 766 43 11 27

*The KCSsm methodology is service-marked by the Consortium for Service Innovation.

ComAround Knowledge™ achieves highest level of KCS verification – KCS Verified v5

This verification is proof that ComAround Knowledge™ promotes support organizations’ Knowledge Management and Self Service efforts to help them succeed with their shift-left strategies and automation of the support they provide.

kcs-v5The verification means that the tool now fully supports the Knowledge Centered Support (KCS) method. KCS is a method based on best practise and shows in detail how support organizations should work with Knowledge Management and Self Service. In connection with the verification process, ComAround is changing the name of ComAround Zero™ to ComAround Knowledge™ in order to emphasize the tool’s primary purpose – to efficiently and smartly take advantage of and re-use knowledge in an organization.
ComAround Knowledge™ is the first in Europe to achieve the highest level of KCS verification – KCS Verified v5. The requirements for obtaining KCS verification include being able to demonstrate extensive functionality and a technology platform that supports all eight KCS principles. Previously, only three tools have been verified, including Oracle and SalesForce.

“KCS verification is extremely important for us because we firmly believe that the KCS method will change the way organizations manage knowledge, which will in turn support shift-left strategy efforts and increase the level of automation in how support is provided,” says Per Strand, CEO and one of the founders of ComAround.
The KCS method encourages teamwork at the service desk and facilitates more efficient case management and improved Self Service support.
“For those who have yet to embrace the KCS method or who are about to start, we have KCS specialists to guide you through and educate you on the method so you can achieve rapid results,” Per continues.

About ComAround

ComAround is a Knowledge Management and Self Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by collecting, structuring and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s expert are on hand to guide you through and educate you on Knowledge Management and KCS. www.comaround.com

About the Consortium for Service Innovation

The consortium is a nonprofit association of support and service organizations and is the initiator of the KCS method. www.serviceinnovation.org

Contact ComAround

Per Strand
CEO – Founder
ComAround

pers@comaround.se
Tel./Mob.: +46858088630