ComAround launches knowledge articles for Microsoft Edge

A web browser created specifically for Windows 10.

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ComAround Knowledge™ is an easy-to-use tool for gathering, organizing, and sharing knowledge. The tool contains a library with thousands of knowledge articles on the most common office applications including Windows, Outlook, Office, Apple, and Adobe. These knowledge articles are a great way for support organizations to get started with Knowledge Management and Self Service.

ComAround adds more knowledge articles for Microsoft Edge Anyone who uses ComAround Knowledge™ can easily add articles in their portals. Microsoft Edge is a web browser built specifically for Windows 10. Here are some of the browser’s smart features.

  • Read an article without distraction.
  • Mark, draw, and write your own notes on the sites you visit.
  • Add your favorite sites to the start menu.
  • Close all tabs with one click.

View all ComAround articles.

Find our more and try out ComAround Knowledge™.

Lena Stormvinge at ComAround invited to speak at itSMF’s annual conference in Stockholm

Her lecture “Next-Generation Knowledge Management” will give participants at this year’s conference a better insight into and understanding of the future support model.

itSMF Expo ’17 is due to take place on April 5 and 6 at The Brewery Conference Centre in Stockholm. The expo is Sweden’s leading conference for IT Service Management and IT governance. Around 25 exhibitors and 250 participants will enjoy a program featuring a variety of speakers, engaging topics, and invaluable discussions with industry peers. We’re pleased to announce that Lena Stormvinge from ComAround has been invited to speak at this year’s conference.

lena-stormvinge-trainingLena Stormvinge is a Knowledge Management, KCS and Self-Service specialist. She is also an experienced trainer and speaker. In 2017 she is due to give a talk at HDI 2017 in Washington D.C., itSMF in Oslo, and IT Support & Service in Stockholm. Lena is the fifteenth certified KCS Trainer in the world and has recently published the book Self-Service & Knowledge Success with Per Strand – one of the founders of ComAround.


Lena’s lecture “Next-Generation Knowledge Management”

Wednesday, April 5 from 11:00 to 11:45 in Mälarsalen

Statistics show that the traditional line-based support model will be replaced by new structures and processes – a co-operation based model designed to capture and leverage a collective body of knowledge and experience. These new approaches use established methods and digital tools to capitalize on the expertise and knowledge of the whole organization. This knowledge makes a valuable contribution to the company’s internal and external products and services. The process changes and reduces the need for traditional support while making the organization more productive, increasing customer satisfaction, and creating a support organization that is more efficient and less costly.

Read more about itSMF Expo ‘17.


Lena Stormvinge from ComAround is invited to speak at itSMF’s annual conference in Oslo

In light of the theme of the conference – “IT is forever” – Lena will offer some inspiration and specific examples in her talk “The service desk is not enough”.

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The annual ITSMF conference will be held in Oslo from March 6 to 8. It is the biggest meeting place for IT service management in Scandinavia and features a wealth of international speakers and visitors.

Lena Stormvinge, KCS Trainer and speaker from ComAround, has been invited to speak at the conference:

“ComAround has been a partner of itSMF’s conference in Norway for many years. We see these conferences as a great opportunity to discuss the issues we are passionate about together with our colleagues in the industry. I’m very happy to be part of the program for 2017, especially because we’re seeing a growing interest in KCS (Knowledge-Centered Service) in Scandinavia which is the methodology we will be speaking about in relation to knowledge management.”


Talk: The service desk is not enough

Time: TBA

Content: The latest trends show that organizations that have adopted knowledge management and self-service in their support organization with the help of established KCS (Knowledge-Centered Service) methodology quickly realize its positive impact on other areas in the organization. What challenges does the organization face when introducing a best-practice method like KCS, and how do you achieve immediate success? This lecture will inspire, motivate, and provide practical tips and real life examples.

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Lena Stormvinge is a Knowledge Management, KCS and Self-Service specialist. She is also an experienced trainer and speaker. In 2017 she is due to give a talk at HDI 2017 in Washington D.C., and itSMF ‘17 and IT Support & Service in Stockholm. Lena is the fifteenth certified KCS Trainer in the world and has recently published the book Self-Service & Knowledge Success with Per Strand – one of the founders of ComAround.

 


itSMF 2017 will be held at the Clarion Hotel Oslo Airport from March 6 to 8. Read more about the conference.

We wish you Happy holidays!

An eventful year is soon over and we look forward to 2017, a year with several exciting new features in ComAround Knowledge™ and a new range of courses in self service, knowledge management and KCS.

This year we have chosen to donate a sum of money to Doctors without borders, an organization that help people worldwide where the need is greatest.

Happy holidays from everyone at ComAround!

merry-christmas

Available position: Customer Success Specialist – Central/Eastern US

We are looking for an ambitious individual living in eastern or central US, who can be part of building our new US Team. You will help us with Customer On-Boarding, set up customer for adoption success and be responsible for us having satisfied customers.

About us

ComAround is a global leader that specializes in Knowledge Management and Self-service. For more than 20 years we have helped thousands of support organizations leverage our technology to help them streamline and enhance their support delivery with relevant knowledge. ComAround has employees in US and Scandinavia.

Our team has a passion for helping professional support organizations provide better service to their customers, and exceed their goals by sharing knowledge. ComAround employees are certified in Knowledge Centered Support (KCS). Our knowledge experts often speak at industry conferences, and our knowledge specialists provide KCS training for our customers.

Professional support organizations including Stanford University, Keysight, Chalmers University of Technology, LDC, Rolls Royce, City of Palo Alto and hundreds of others use the KCS Verified Knowledge Management tool ComAround Knowledge™ to collect, structure and share knowledge throughout their business.

About you

You are looking for more than just a job, you want to find a company you can be proud of working for. You are ambitious, have a strong drive, you are positive and have genuine interest in providing support to people and organizations.

Responsibilities

  • Schedule and conduct online and onsite meetings with new and existing customers
  • Engage multiple clients and projects/tasks simultaneously
  • Product support and training for new and existing customers online and onsite
  • Work together with the Support-team in Europe
  • Maintain and update CRM and Support system

Requirements

You have experience from IT Service Management, Service Desk, and Knowledge Management. If you have worked with ServiceNow, BMC, Cherwell, HP, CA, Zendesk, or other ITSM tools and has experience from KCS (Knowledge Centered Support) it’s a big plus.

  • A Bachelor´s Degree
  • An ambitious individual who can meet needs and deliver results
  • 2+ years of experience from working in a service desk
  • Warm and friendly personality with ability to handle all customer types
  • Strong interpersonal skills and experience building strong external relationships
  • Experience with software-as-a-service (SaaS) products
  • Can express yourself professionally in speech and writing

For the right person in we offer a fun, full-time job in a successful company. Please email your resume directly to:

Lotta Wiklund
Customer Relations Manager, ComAround
lotta.wiklund@comaround.com

Available position: Business Development Manager North America – Central/Eastern US

We are looking for an ambitious, top performer person living in eastern or central US, who can drive sales to new customers and expand our customer base in North America. We are looking for a person who wants to be part of building a world-leading company.

About ComAround

ComAround is a growing global leader that specializes in self-service and Knowledge Management. ComAround Knowledge™ is one of three Knowledge Centered Support Verified Tools in the world. Over the years, we have helped thousands of support organizations streamline and enhance their support delivery.

Our Knowledge Centered Support (KCS) Certified Team in US and Scandinavia has a passion for helping support organizations provide better service to their customers, and exceed their goals by sharing knowledge.

Professional support organizations including Stanford University, City of Palo Alto, Keysight Technologies, Legislative Data Center, Dealer FX and hundreds of others use the Knowledge Management tool ComAround Knowledge™ to achieve a competitive advantage by capturing, structuring, and sharing knowledge.

Job description

As a ComAround Business Development Manager you will have the exciting opportunity to help drive the growth and shape the future of an emerging global software Company. You should be a self-starter who is prepared to develop and execute and consistently deliver on targets.

Roles & Responsibilities

  • Work together and develop the business together with the Founder
  • Create and execute key sales initiatives to increase sales pipeline
  • Create compelling value propositions around ComAround’s offerings
  • Work with partners to extend reach and drive adoption
  • Meet or exceed quarterly targets
  • Accelerate customer adoption

About you

You have established a reputation as a top performer. You are looking for more than just a job, you want to find a international company you can be proud of working for. You are ambitious, have a strong drive, you are positive and have genuine interest in sales and people.
You have experience from IT Service Management, Service Desk, and Knowledge Management. If you have worked with ServiceNow, BMC, Cherwell, HP, CA, Zendesk, or other ITSM tools and has experience from KCS (Knowledge Centered Support) it’s a big plus.

Qualifications:

  • Significant industry knowledge and experience selling cloud solutions and software
  • Be conversant in, methodologies, industry trends, and core technologies
  • +5 years’ experience selling SaaS solutions, ITSM Tools or other IT/Service Desk software
  • Highly developed selling, customer relations and negotiations skills with the ability to effectively communicate with C-level executives and line of business representatives
  • Direct field experience and ability to find, manage, and close high level enterprise business
  • Extensive customer network and expert level hunting skill
  • Strong verbal and written communications skills
  • Proven history of meeting and exceeding quota

For the right person, we offer a career in a growing, successful company. Please email your resume directly to:

Magnus Holmqvist
Founder and President, ComAround Inc.
magnus.holmqvist@comaround.com

Lena Stormvinge from ComAround to speak at HDI 2017 in Washington D.C.

We are happy to announce that Lena Stormvinge, KCS Trainer and Knowledge specialist at ComAround, has been invited to speak at the HDI 2017 conference in Washington D.C. in May 2017.

hdi-2017-conferenceThe HDI Conference & Expo is the technical support industry’s most comprehensive event, uniting experts and practitioners from around the world. ComAround is also one of the exhibitors at the HDI Conference.

– I’m very much looking forward to meeting all the support and service industry professionals at the event, and to show them how KCS can enhance their service delivery and bring business value to the whole organization, says Lena Stormvinge.


Session: KCS on Fire  – Turn your Spark into a Flame

Date: Friday, May 12, 9:00am – 10:00am

Trends are showing that organizations that successfully implement the KCSsm (Knowledge-Centered Service) methodology to their support environment will soon realize the profound benefits and business outcome. Especially when adopting KCS in other part of their organization, starting with HR and Training.

Which challenges do we meet when adopting KCS to the whole organisation, and how can we become successful in our journey? This session will inspire you to embrace the change in order to increase the value proposition of your entire organization. It will touch upon key objectives and practical strategies, as well as providing you with real-world examples and lessons learned when choosing to become a Knowledge-Centered organization.


About Lena Stormvinge:

Lena Stormvinge

Lena is an experienced Knowledge specialist, KCS Trainer and speaker at ComAround. She helps support organizations and service desks achieve success with Knowledge Management and cost effective solutions. Lena is the 15th certified KCS Trainer in the world and a certified Help Desk Institute Professional.

Lena.stormvinge@comaround.com

Phone: +46 8 580 886 27

 


About the HDI 2017 Conference & Expo:

Date: May 9-12, 2017

Place: Gaylord National Harbor Hotel & Convention Center in Washington DC.

www.hdiconference.com

KCSsm is a service mark of the Consortium for Service Innovation

Meet ComAround at SIGUCCS

The annual conference for higher education technology support professionals from around the world

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SIGUCCS is an association of professionals who support and manage the diverse aspects of information technology services at higher education institutions. ComAround will participate as a sponsor at the annual SIGUCCS Conference in Denver, Colorado. Meet us to discuss how the latest technology combined with effective Knowledge Management work methods can increase customer satisfaction and reduce support costs.

At the conference you will connect with other higher education technology support professionals from around the world. Attend technical sessions, pre-conference seminars, panel discussions, and engaging keynote speakers.

Meet us as SIGUCCS

Magnus HolmqvistMagnus Holmqvist
Founder and President, ComAround Inc.,
magnus.holmqvist@comaround.com
LinkedIn

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Ulf Lignelid
Key Account Manager / KCS certified
ulf.lignelid@comaround.com
LinkedIn

 


More about SIGUCCS

The Special Interest Group on University and College Computing Services (SIGUCCS) is an association of professionals who support and manage the diverse aspects of information technology services at higher education institutions. SIGUCCS is one of 36 special interest groups of ACM, the Association for Computing Machinery, the world’s largest educational and scientific computing society. SIGUCCS focuses on issues surrounding the support, delivery, and management of those services, and provides professional development opportunities for its members and the other individuals in the field. Read more

Great interest in ComAround at the Cherwell Global Conference 2016

The integration takes knowledge management to the next level

ComAround was once again one of the exhibitors at the conference with more than 700 Cherwell customers, partners, employees and industry experts. We all shared experiences, insights, and the latest developments within IT Service Management and beyond at the fourth annual conference in Colorado Springs.

Brand new Cherwell mApp

We had the opportunity to speak to many of the participants and demonstrate how ComAround Knowledge™ streamlines their Cherwell solution and takes knowledge management to the next level. We demonstrated the brand new Cherwell mApp, built by the Swedish company Synerity.

The ComAround – Cherwell integration framework makes ComAround’s content even easier to access via existing interaction points in Cherwell Service Management. The brand new mApp gives the team faster avenues to articles, and link in the self-service portal, adds value to the business by driving down the cost of IT support

Increasing demand for a specialized knowledge tool

With an increasing need for accurate and relevant knowledge base content within support organizations today, the ComAround Knowledge™ tool delivers on those key points, for you, your team and your customers. The many discussions we had proved that no matter how great ITSM tool, a specialized tool for knowledge management makes all the difference.

We thank everyone for challenging ComAround with mission specific discussions and input. Hearing from you helps ComAround and Cherwell continue to work to leverage the integration and the services required to help you work more efficiently.

The winner of a KCS online course

We are happy to present the winner of a KCS online course and certification: Karen Fournier from Sempra U.S. Gas & Power.

Thanks to everyone who participated in the draw!

Contact us:

If you want to know more about the mApp, or the advantages of an integration between ComAround Knowledge and Cherwell Service management, don’t hesitate to contact us:

Magnus Holmqvist
Founder and President, ComAround Inc.,
magnus.holmqvist@comaround.com
LinkedIn

 

The winners of the Self Service Awards 2016

This evening, the winners of the Self Service Awards™ 2016 were announced in Stockholm. The Self Service Awards™ is an annual event that recognizes organizations and individuals that have enhanced their support work with knowledge management and self-service using the tool ComAround Knowledge™.

Prizes were presented in the categories of Newcomer of the Year, Strategic Support of the Year and Self Service Star of the Year.

We congratulate this year’s winners, and thank everyone for an amazing celebration this evening.

self_service_awards_2016_wsp_sverigeNewcomer of the Year

The jury has chosen the winner in the category Newcomer of the Year. The prize goes to an organization which through the quick and successful launch of the service is reaching out to its users efficiently and reaping the benefits of working together and disseminating knowledge throughout this geographically dispersed organization.

Thanks to its efficient implementation with clear and ambitious targets, this year’s winner has already achieved a good ROI, extensive use, and a high resolution rate.

The Newcomer of the Year is WSP Sweden.

Strategic Support of the Year

The jury has chosen the winner in the category Strategic Support of the Year. The award goes to an organization which through its commitment and continuous development efforts has succeeded in continually achieving fantastic results.

This year’s winner is propelling knowledge management and through successful marketing and smart system integration is reaching out to its users. The result is a service used by many and a high resolution rate.

This year’s winner understands the importance of making knowledge accessible and streamlining the workflow for its users.

The winner for Strategic Support of the Year is Stockholm University.

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Self Service Star of the Year

The jury has chosen the winner in the category Self Service Star of the Year. The award goes to a team with the strength and desire to make knowledge work in practice.

With its endless commitment, this year’s winner is constantly pushing its knowledge efforts forward and is working to disseminate self-service knowledge both within its organization and externally. Thanks to its support function and efficient problem-solving, the organization has many satisfied users and a high utilization rate.

The winner is a Self Service Star who understands the benefits of pushing knowledge and support to its users, and has succeeded in its task.

This year’s Self Service Star is the Self-Study and VAS Portal Team (Region Halland).

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For more information, contact:

Heléne Källgården, ComAround
E-mail: helene.kallgarden@comaround.com
Telephone: +46 8 580 886 49

Read more about Self Service Awards 2016.