The winners of the Self Service Awards™ 2020

On March 12th, the winners of the Self Service Awards™ 2020 were announced at ComAround Inspiration Day 2020. For the tenth year, the Self Service Awards™ recognize the organizations and individuals that have achieved the most success in their support work with the aid of the tool ComAround Knowledge™.

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The nominations for the Self Service Awards™ 2020

This year’s nominated organizations and individuals have been announced for the Self Service Awards™ 2020. The winners will be presented at the event ComAround Inspiration Day 2020, on March 12th in Stockholm.

For the tenth year the Self Service Awards™ recognize the organizations and individuals that have achieved the most success in their support work with the aid of knowledge management, self service and the tool ComAround Knowledge™.

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Knowledge in the phone!

ComAround launches new powerful apps for mobile devices to easily utilize knowledge on the go. With easy access of knowledge in the phone customers or co-workers are prepared to face any challenge during their day.

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ComAround Announces Sponsorship of the KCS World Tour: Silicon Valley 2020

Cherwell Software to present their KCS® Implementation and Best Practices using ComAround Knowledge™

Knowledge-Centered Service (KCS®) has become the methodology that is fueling the success of Enterprise Service Management. ComAround Knowledge™ is the leading solution fueling KCS and empowering the latest technology initiatives at some of the leading enterprises in the world. For us KCS is not just a methodology but the way ComAround does business.

ComAround is excited to sponsor this event March 3rd in Santa Clara, California, and provide a platform to introduce Cherwell Software to share their experiences that are sure to be informative and inspirational.
The conference is hosted by The KCS Academy, the network of resources and practitioners for KCS.

 

Welcome to join us for case presentations, like Cherwell´s KCS implementation and Best Pracitec using ComAround Knowledge™, and conversations around topics such as:

  • KCS implementation challenges and best practices
  • Creating a KCS Center of Excellence
  • Benefits of KCS certification
  • Tools and services available to help with your KCS journey
  • KCS Round table topics such as:
    o Gaining executive buy-in for your KCS program
    o Launching and sustaining your KCS Program
    o Launching and sustaining your Coaching Program
    o Measuring success of your KCS Program
    o Improving the effectiveness of your Self-Service experience
    o Intelligent Swarming Insights

Who should attend:

  • Companies new to KCS who want to better understand the KCS Practices and the benefits
  • Companies that have deployed KCS and want to brush up on best practices and things to avoid
  • Experienced KCS practitioners looking to share best practices with others on the KCS journey

Meet us there

ComAround is proud sponsor of the event and you will meet Bill Pollie, Executive Vice President ComAround Inc.at the venue.

ComAround is a global software company that specializes in Knowledge Management and Self-Service. ComAround Knowledge™ is cloud-based and AI Knowledge Management platform specifically designed to optimize your support flow and create a remarkable agent and customer experience by sharing consistent and personalized knowledge across channels. Winner of the Microsoft “Partner of the Year” in 2019, It consists of a unique combination of professional, expert, and data-driven knowledge across channels. We call it “intelligent knowledge”.

Registration discount

As a special offer, you can register for this event at the Consortium member rate. All you have to do is indicate that you heard about the event from ComAround in the drop down menu. Read more and register.

ComAround hits an all-time high record year and is growing in all continents

2019 was a fantastic year for ComAround globally with another year of record revenue growth.

We want to thank all of our customers for giving us their trust and the opportunity to help them transform their support powered by the ComAround Knowledge™ solution.

Being awarded the  “Microsoft Partner of the Year”, just two years after entering Microsoft´s Partner Program, was a highlight for us in 2019 and we will continue to build on this partnership to deliver new and exciting capabilities for our clients and partners.

Thanks to all of our colleagues, partners and customers for giving us the opportunity to be part of your journey and we look forward to another record year in 2020!

The picture above shows logged in customers using ComAround Knowledge™.

Contact us if you want to know more about how to analyze your data through ComAround Insight Connector.

 

 

ComAround has been awarded the highest credit rating by SYNA

ComAround has been awarded the highest possible credit rating of the agency SYNA. This means that ComAround has shown good financial stability. ComAround is a creditworthy company according to SYNA’s valuation system, which is based on a variety of decision-making rules.

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ComAround launches new guided support capabilities in ComAround Knowledge™

Step-by-step guided decision trees help customer support improve end user experience and promote higher rates of self-service adoption.

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ComAround Wins Top Microsoft Partner of the Year Award for 2019

ComAround, a global leader specialized in Knowledge Management and Self-Service, announced today it has won Microsoft´s most prestigious partner award for Sweden 2019 – The Multi Cloud Microsoft Partner of the Year.

Stockholm Sweden, October 1, 2019

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ComAround´s attending KCS World Tour in Boston

The KCS Academy, the network of resources and practitioners for KCS® (Knowledge-Centered Service), is hosting a one-day event in Boston with focus on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections.

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Bill Pollie from ComAround speaks at Clear 2019 in Nashville

Cherwell´s Clear 2019 Conference kicks off in Nashville, Tennessee on September 30, 2019 – October 3, 2019. This event are designed to provide insight into how to design and get the most out of a service management strategy. The conference provides insight into the trends and challenges of serving (and providing service in) today’s digital workplaces through industry-leading and inspirational keynote speakers and extensive networking opportunities.
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