ComAround introduces greater search experience with Microsoft Azure Search

Powerful technology provides powerful user experience, leading to knowledge management and self-service success.

ComAround’s mission is to take knowledge management and self-service to the next level. ComAround develops and offers the world-leading solution, ComAround Knowledge™, that specializes in capturing, structuring and sharing knowledge throughout the support flow. Searching is an essential part of the knowledge management and self-service workflow. It’s important to provide technology that allows knowledge workers and customers to search the knowledge base effectively, finding the right article to a question or problem at the right time. That is why ComAround replaces the current search engine in ComAround Knowledge™ with Microsoft Azure Search.

“Our customers, who is professional service organizations, expects powerful search experience for their knowledge workers and customers”, says Erik Evlinger, Product Owner of ComAround. “It is essential for our customers to take advantage of the collective knowledge in their knowledge base, aiming to quickly get back to their work tasks and be productive. With Azures Search, as the search engine of ComAround Knowledge™, our customers will get even greater search experience with many powerful features”.

Azure Search is a cloud search-as-a-service solution with powerful features, such as full text search and text analysis, language support, search suggestions, filters, faceted navigation that divides the result based on of different criteria, hit highlighting to quickly locate important words or phrases and much more.

ComAround has previously launched the Automatic Knowledge Creator, that prevents knowledge gaps based of users search in the knowledge base of ComAround Knowledge™. This autumn ComAround will launch more intelligent AI and Machine learning features associated with Microsoft Azure Search.

Are you interested to realize the powerful features of ComAround Knowledge™?

Try ComAround Knowledge™ for 30 days!

About ComAround

ComAround specializes in knowledge management and self-service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround’s specialists also provide KCS certification training. www.comaround.com

Contact ComAround for more information:

Erik Evlinger
Product Owner, ComAround
Email: erik.evlinger@comaround.com
Telefon: +46 8 580 886 38

ComAround presents a new powerful Business Intelligence from Microsoft

Data becomes insights in minutes, aiming to optimize and maximize the benefits of knowledge management and self-service.

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ComAround strengthens its board with a new member from the IT industry with a wealth of international experience

ComAround, a specialist and global leader within knowledge management and self-service, has appointed Ann Wingård as its latest board member.

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ComAround announces partner/reseller agreement with Sollertis in the UK

As a strategic part of ComAround’s expansion into Europe, ComAround has signed a partner agreement with Sollertis covering the UK market. Read more

During Knowledge 17, ComAround provides a preview of the ComAround Knowledge™ app that will be launched in the ServiceNow store

ComAround will showcase how to take knowledge management to the next level.

At Knowledge17 Conference and Expo in Orlando, ComAround will showcase the world-leading KCS verified, knowledge management tool, ComAround Knowledge™, and a preview the new app that is seamlessly integrated to ServiceNow!!

Click here to download your free trial today of ComAround Knowledge!

ComAround assists customers in a wide range of industries – including healthcare, higher education, finance, manufacturing, government and more.

Contact our Business Development Director Bjorn Bjorkman for your personalized demo

Bjorn Bjorkman
Business Development Director, ComAround
bjorn.bjorkman@comaround.com
LinkedIn

 

About ComAround

ComAround specializes in knowledge management and self service. Professional support organizations around the world use the solution, ComAround Knowledge™, to automate and enhance their support delivery by capturing, structuring, and sharing knowledge throughout the organization. The tool is KCS Verified v5 and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround’s specialists also provide KCS certification training.

ComAround’s bestselling book SELF-SERVICE & KNOWLEDGE SUCCESS to be available at HDI Conference 2017

ComAround, specialist and global leader in Knowledge Management and Self Service, is pleased to announce that their book, SELF-SERVICE & KNOWLEDGE SUCCESS will be available for purchase at the HDI Conference 2017 in Washington D.C. on May 9th-12th.

Read more

ComAround further strengthens its training and advisory services team with an additional certified KCS v6 Trainer

Per-Kristian Broch Mathisen has become the world’s sixteenth certified KCS Trainer.

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Lena Stormvinge from ComAround invited to speak at SITS 17 in the UK

SITS is the UK’s leading service desk and IT support event.

SITS has announced that Lena Stormvinge, a KCS Trainer & Knowledge Advisor at ComAround, has been invited to speak at the conference. She will speak on the topic “Global Customers – Global Support”.

“KCS is a method that focuses on knowledge as a key asset for an organization,” says Lena. “It leverages our accumulated experience and interaction by capturing everyone’s knowledge in a structured way that enables us to provide quick and accurate information to all our customers via their preferred channels.”
This is the fifth prestigious invitation that Lena has had for speaking at conferences this year. Earlier this year she spoke at IT Support & Service in Stockholm and itSMF in Oslo. Her next conferences are the itSMF Expo ‘17 in Stockholm and the HDI 2017 Conference & Expo in Washington. SITS 17 will be held in London on June 7 and 8, 2017.

Read more about Lena’s lecture.

Read more about SITS.

About ComAround

ComAround is a Knowledge Management and Self Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by collecting, structuring, and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s experts are on hand to guide you through and educate you on Knowledge Management and KCS.

Contact ComAround for more information:

Therese Walve
Marketing Manager, ComAround
therese.walve@comaround.com

ComAround strengthens partnership with HDI as a sponsor of the Pittsburgh Steel City HDI Chapter

ComAround, specialist and global leader in Knowledge Management and Self Service, announces their sponsorship of the HDI Steel City Chapter in Pittsburgh, PA.

Read more

Full Stack Developer for ComAround

We are currently looking for a full stack developer to work with the rest of our development team to develop our world-leading cloud service. You will get to work with the latest front-end, back-end, and Microsoft Azure technologies. We’re looking for someone who feels at home in a fast-changing company that is expanding internationally.

What we can offer

We can offer a stimulating and varied work environment in which everyone’s work is crucial for the joint successes that we celebrate together. As an employee of ComAround, you will get to work with the very latest technologies, including Azure, Power BI, Azure Search, AI, and Machine Learning. We strive to be at the forefront of technology. Your creative ability is an important part of our development. You will have good opportunities to develop and learn from knowledgeable colleagues. We’re located in central Stockholm, while our customers are located across the globe.
Experience and personal qualities

  • You will have post-secondary training in IT and a keen interest in development
  • You will have worked as a developer for at least a year
  • You will have a genuine interest in programming and the ambition to be a truly talented developer
  • You will have good knowledge of modern web technologies like JavaScript, CSS, C#, and SQL. Knowledge of the latest frameworks like AngularJS and Type Script is a bonus
  • You will have very good knowledge of either Swedish and/or English
  • You will have a passion for programming, enjoy trying out the last technologies, and be interested in keeping up to date with the latest news in systems development

About ComAround

Those who work at ComAround have been here for quite some time – some since the very beginning. As a growing company that is expanding internationally, there are high expectations for everyone to deliver, while there is also a keen commitment to everyone supporting one another in the challenges we face. We believe in an individual’s willingness to take responsibility. We believe in everyone’s ability to contribute. We believe in continuous development. An important part of our success is our belief in the value of our different backgrounds.
ComAround specializes in Knowledge Management and Self Service. Some of the world’s biggest companies and hundreds of professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by collecting, structuring, and sharing knowledge throughout their organization.

More information and how to apply

If you’re the person we’re looking for, we can offer exciting and challenging work in a friendly and successful company. Send your application to lotta.wiklund@comaround.com.

Lotta Wiklund
COO
ComAround