Lena Stormvinge from ComAround invited to speak at SITS 17 in the UK

SITS is the UK’s leading service desk and IT support event.

SITS has announced that Lena Stormvinge, a KCS Trainer & Knowledge Advisor at ComAround, has been invited to speak at the conference. She will speak on the topic “Global Customers – Global Support”.

“KCS is a method that focuses on knowledge as a key asset for an organization,” says Lena. “It leverages our accumulated experience and interaction by capturing everyone’s knowledge in a structured way that enables us to provide quick and accurate information to all our customers via their preferred channels.”
This is the fifth prestigious invitation that Lena has had for speaking at conferences this year. Earlier this year she spoke at IT Support & Service in Stockholm and itSMF in Oslo. Her next conferences are the itSMF Expo ‘17 in Stockholm and the HDI 2017 Conference & Expo in Washington. SITS 17 will be held in London on June 7 and 8, 2017.

Read more about Lena’s lecture.

Read more about SITS.

About ComAround

ComAround is a Knowledge Management and Self Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by collecting, structuring, and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s experts are on hand to guide you through and educate you on Knowledge Management and KCS.

Contact ComAround for more information:

Therese Walve
Marketing Manager, ComAround
therese.walve@comaround.com

ComAround strengthens partnership with HDI as a sponsor of the Pittsburgh Steel City HDI Chapter

ComAround, specialist and global leader in Knowledge Management and Self Service, announces their sponsorship of the HDI Steel City Chapter in Pittsburgh, PA.

Read more

Full Stack Developer for ComAround

We are currently looking for a full stack developer to work with the rest of our development team to develop our world-leading cloud service. You will get to work with the latest front-end, back-end, and Microsoft Azure technologies. We’re looking for someone who feels at home in a fast-changing company that is expanding internationally.

What we can offer

We can offer a stimulating and varied work environment in which everyone’s work is crucial for the joint successes that we celebrate together. As an employee of ComAround, you will get to work with the very latest technologies, including Azure, Power BI, Azure Search, AI, and Machine Learning. We strive to be at the forefront of technology. Your creative ability is an important part of our development. You will have good opportunities to develop and learn from knowledgeable colleagues. We’re located in central Stockholm, while our customers are located across the globe.
Experience and personal qualities

  • You will have post-secondary training in IT and a keen interest in development
  • You will have worked as a developer for at least a year
  • You will have a genuine interest in programming and the ambition to be a truly talented developer
  • You will have good knowledge of modern web technologies like JavaScript, CSS, C#, and SQL. Knowledge of the latest frameworks like AngularJS and Type Script is a bonus
  • You will have very good knowledge of either Swedish and/or English
  • You will have a passion for programming, enjoy trying out the last technologies, and be interested in keeping up to date with the latest news in systems development

About ComAround

Those who work at ComAround have been here for quite some time – some since the very beginning. As a growing company that is expanding internationally, there are high expectations for everyone to deliver, while there is also a keen commitment to everyone supporting one another in the challenges we face. We believe in an individual’s willingness to take responsibility. We believe in everyone’s ability to contribute. We believe in continuous development. An important part of our success is our belief in the value of our different backgrounds.
ComAround specializes in Knowledge Management and Self Service. Some of the world’s biggest companies and hundreds of professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by collecting, structuring, and sharing knowledge throughout their organization.

More information and how to apply

If you’re the person we’re looking for, we can offer exciting and challenging work in a friendly and successful company. Send your application to lotta.wiklund@comaround.com.

Lotta Wiklund
COO
ComAround

ComAround expands in Europe

Thanks to an increased focus and more partners, ComAround is helping professional support organizations around Europe to succeed with Knowledge Management and Self-Service.

ComAround helps support organizations to succeed in their Knowledge Management and Self-Service efforts. The company provides training, advice, and a specialized tool based on the best-practice method called Knowledge-Centered Service (KCS). ComAround’s customers are primarily based in the US and Scandinavia, and the company now has its sights set on Europe.

“We’re noticing a greater interest in improving Knowledge Management and KCS processes in Europe,” says Per Strand, CEO and co-founder of ComAround. “We’re seeing two trends – companies that understand the value of a specialized Knowledge Management tool that supports their KCS processes, and companies that are consolidating. In addition we’re seeing increased interest in our Knowledge Management tool from companies in parts of Europe that are new to ComAround, which are looking to improve the service they offer their users and customers. These are often highly professional support organizations that know what they’re looking for. In light of this, the next step for us is, obviously, to expand our European venture”.

ComAround has now started establishing new partnerships in Europe.

“We already have several existing partnerships, primarily with established ITSM vendors,” says Fredrik Nicklasson, Head of Sales Europe, who is responsible for ComAround’s European venture. Our shared customers need to integrate their ITSM solutions with ComAround Knowledge™ in order for their processes to have access to ComAround’s specialized and KCS-verified Knowledge Management tools. Consequently, a natural step forward for us is to recruit and consolidate more partners in Europe in order to provide our customers with the best possible support”.

If you would like to get in touch with our European sales team, please contact one of the following people:

fredrik_nicklasson_120x130Fredrik Nicklasson
Head of Sales, Europe, ComAround
fredrik.nicklasson@comaround.com
LinkedIn

David_Aadne120x130David Aadne
Business Development Director, Europe, ComAround
david.a@comaround.com
LinkedIn

 

björn_björkman120x130Björn Björkman
Business Development Director, Europe, ComAround
bjorn.bjorkman@comaround.com
LinkedIn

Customer Success Manager – ComAround Inc.

We are looking for an ambitious individual residing in the eastern US, to join our growing US Team. The Pittsburgh area is preferable. You will help us with Customer onboarding, set up customers for adoption success, and be responsible for helping our customers reach their goals.

About us

ComAround is a global leader that specializes in Knowledge Management and Self-service. For more than 20 years we have helped thousands of support organizations leverage our technology to help them streamline and enhance their support delivery with relevant knowledge. ComAround has employees in US and Scandinavia.

Our team has a passion for helping professional support organizations provide better service to their customers, and exceed their goals by sharing knowledge. ComAround employees are certified in Knowledge Centered Service (KCS). Our knowledge experts often speak at industry conferences, and our knowledge specialists provide KCS training for our customers.

Professional support organizations including Stanford University, Keysight, Chalmers University of Technology, LDC, Rolls Royce, City of Palo Alto and hundreds of others use the KCS Verified Knowledge Management tool ComAround Knowledge™ to collect, structure and share knowledge throughout their business.

About you

You are looking for more than just a job. You want to find a company you can be proud working for. You are ambitious, fast learner, have a strong drive, you are positive, and have a genuine interest in enabling success and providing support to people and organizations.

Responsibilities:

  • Own relationship with assigned customers, including: Increase adoption, ensure retention, and customer success
  • Schedule and conduct online and onsite meetings with new and existing customers
  • Engage multiple clients and projects/tasks simultaneously
  • Product support and training for new and existing customers online and onsite
  • Work together with the support team in Europe
  • Maintain and update CRM and Support system

Requirements:

Experience from IT Service Management, Service Desk, and Knowledge Management. If you have worked with ServiceNow, BMC, Cherwell, HP, CA, Zendesk, or other ITSM tools, and have experience from KCS (Knowledge Centered Service), that’s a big plus.

  • A Bachelor´s Degree
  • An ambitious individual who can meet needs and deliver results.
  • 2+ years of experience from working in a service desk
  • Past experience with Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
  • Warm and friendly personality with ability to handle all customer types
  • Strong interpersonal skills and experience building strong external relationships
  • Experience with software-as-a-service (SaaS) products
  • Sales experience
  • Can express yourself professionally in speech and writing

For the right person we offer a fun, full-time job in a successful company. Please email your resume directly to:

Sebastian Teeling
Head of Customer Success, ComAround
sebastian.teeling@comaround.com

Jenny Hepler Joins ComAround as Business Development Manager, North America.

ComAround, specialist and global leader in Knowledge Management and Self Service, is pleased to announce the appointment of Jenny Hepler to the role of Business Development Manager, North America.

jenny__hepler_400x400 (003)Jenny brings an impressive background in strategic marketing and business development. Over the past 11 years, her professional experience in the global IT industry has focused on IT best practice training, SaaS, as well as higher education.

‘’I am happy to welcome a professional such as Jenny to our team,’’ said Magnus Holmqvist, Founder and President of ComAround. ‘’Jenny’s strong industry knowledge and experience in sales and marketing will be an invaluable asset to ComAround.’’

About ComAround

ComAround is a Knowledge Management and Self Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by capturing, structuring, and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s experts are on hand to guide you through and educate you on Knowledge Management and KCS. www.comaround.com

Contact ComAround for more information:

Jenny Hepler
Business Development Manager, North America, ComAround
E-mail: jenny.hepler@comaround.com

ComAround launches knowledge articles for Microsoft Edge

A web browser created specifically for Windows 10.

microsoft_edge_logo

ComAround Knowledge™ is an easy-to-use tool for gathering, organizing, and sharing knowledge. The tool contains a library with thousands of knowledge articles on the most common office applications including Windows, Outlook, Office, Apple, and Adobe. These knowledge articles are a great way for support organizations to get started with Knowledge Management and Self Service.

ComAround adds more knowledge articles for Microsoft Edge Anyone who uses ComAround Knowledge™ can easily add articles in their portals. Microsoft Edge is a web browser built specifically for Windows 10. Here are some of the browser’s smart features.

  • Read an article without distraction.
  • Mark, draw, and write your own notes on the sites you visit.
  • Add your favorite sites to the start menu.
  • Close all tabs with one click.

View all ComAround articles.

Find our more and try out ComAround Knowledge™.

Lena Stormvinge at ComAround invited to speak at itSMF’s annual conference in Stockholm

Her lecture “Next-Generation Knowledge Management” will give participants at this year’s conference a better insight into and understanding of the future support model.

itSMF Expo ’17 is due to take place on April 5 and 6 at The Brewery Conference Centre in Stockholm. The expo is Sweden’s leading conference for IT Service Management and IT governance. Around 25 exhibitors and 250 participants will enjoy a program featuring a variety of speakers, engaging topics, and invaluable discussions with industry peers. We’re pleased to announce that Lena Stormvinge from ComAround has been invited to speak at this year’s conference.

lena-stormvinge-trainingLena Stormvinge is a Knowledge Management, KCS and Self-Service specialist. She is also an experienced trainer and speaker. In 2017 she is due to give a talk at HDI 2017 in Washington D.C., itSMF in Oslo, and IT Support & Service in Stockholm. Lena is the fifteenth certified KCS Trainer in the world and has recently published the book Self-Service & Knowledge Success with Per Strand – one of the founders of ComAround.


Lena’s lecture “Next-Generation Knowledge Management”

Wednesday, April 5 from 11:00 to 11:45 in Mälarsalen

Statistics show that the traditional line-based support model will be replaced by new structures and processes – a co-operation based model designed to capture and leverage a collective body of knowledge and experience. These new approaches use established methods and digital tools to capitalize on the expertise and knowledge of the whole organization. This knowledge makes a valuable contribution to the company’s internal and external products and services. The process changes and reduces the need for traditional support while making the organization more productive, increasing customer satisfaction, and creating a support organization that is more efficient and less costly.

Read more about itSMF Expo ‘17.


Lena Stormvinge from ComAround is invited to speak at itSMF’s annual conference in Oslo

In light of the theme of the conference – “IT is forever” – Lena will offer some inspiration and specific examples in her talk “The service desk is not enough”.

news-banner-itsmf-oslo-2017

 

The annual ITSMF conference will be held in Oslo from March 6 to 8. It is the biggest meeting place for IT service management in Scandinavia and features a wealth of international speakers and visitors.

Lena Stormvinge, KCS Trainer and speaker from ComAround, has been invited to speak at the conference:

“ComAround has been a partner of itSMF’s conference in Norway for many years. We see these conferences as a great opportunity to discuss the issues we are passionate about together with our colleagues in the industry. I’m very happy to be part of the program for 2017, especially because we’re seeing a growing interest in KCS (Knowledge-Centered Service) in Scandinavia which is the methodology we will be speaking about in relation to knowledge management.”


Talk: The service desk is not enough

Time: TBA

Content: The latest trends show that organizations that have adopted knowledge management and self-service in their support organization with the help of established KCS (Knowledge-Centered Service) methodology quickly realize its positive impact on other areas in the organization. What challenges does the organization face when introducing a best-practice method like KCS, and how do you achieve immediate success? This lecture will inspire, motivate, and provide practical tips and real life examples.

lena-stormvinge_comaround_portrait-120

Lena Stormvinge is a Knowledge Management, KCS and Self-Service specialist. She is also an experienced trainer and speaker. In 2017 she is due to give a talk at HDI 2017 in Washington D.C., and itSMF ‘17 and IT Support & Service in Stockholm. Lena is the fifteenth certified KCS Trainer in the world and has recently published the book Self-Service & Knowledge Success with Per Strand – one of the founders of ComAround.

 


itSMF 2017 will be held at the Clarion Hotel Oslo Airport from March 6 to 8. Read more about the conference.

We wish you Happy holidays!

An eventful year is soon over and we look forward to 2017, a year with several exciting new features in ComAround Knowledge™ and a new range of courses in self service, knowledge management and KCS.

This year we have chosen to donate a sum of money to Doctors without borders, an organization that help people worldwide where the need is greatest.

Happy holidays from everyone at ComAround!

merry-christmas