Erik Evlinger, Product Owner at ComAround, shares his views on Knowledge Management Software and the future

Erik Evlinger ComAround in action at ComAround Inspiration Day 2020Erik Evlinger has been a Product Owner for ComAround Knowledge™ for five years. ComAround Knowledge™ is an advanced Knowledge Management Software that is built on Microsoft technology and is KCS v6 Verified, which means it is verified in accordance with the best practice method Knowledge-Centered Service (KCS®). ComAround Knowledge™ is used by hundreds of organizations worldwide, including Disney Studios, Volvo Cars, Electrolux, and Marsh & McLennan. ComAround Knowledge™ is mentioned in several Gartner reports and ComAround was named Microsoft Partner of the Year 2019.

This article looks at Erik’s thoughts regarding his role as a Product Owner, Knowledge Management Software, and his vision for the near future.

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ComAround receives 2020 Contact Center Technology Award from CUSTOMER Magazine

ComAround Knowledge™ honored for improving customer service technology and improving the customer experience

 

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The winners of the Self Service Awards™ 2020

On March 12th, the winners of the Self Service Awards™ 2020 were announced at ComAround Inspiration Day 2020. For the tenth year, the Self Service Awards™ recognize the organizations and individuals that have achieved the most success in their support work with the aid of the tool ComAround Knowledge™.

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The nominations for the Self Service Awards™ 2020

This year’s nominated organizations and individuals have been announced for the Self Service Awards™ 2020. The winners will be presented at the event ComAround Inspiration Day 2020, on March 12th in Stockholm.

For the tenth year the Self Service Awards™ recognize the organizations and individuals that have achieved the most success in their support work with the aid of knowledge management, self service and the tool ComAround Knowledge™.

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Knowledge in the phone!

ComAround launches new powerful apps for mobile devices to easily utilize knowledge on the go. With easy access of knowledge in the phone customers or co-workers are prepared to face any challenge during their day.

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ComAround Announces Sponsorship of the KCS World Tour: Silicon Valley 2020

Cherwell Software to present their KCS® Implementation and Best Practices using ComAround Knowledge™

Knowledge-Centered Service (KCS®) has become the methodology that is fueling the success of Enterprise Service Management. ComAround Knowledge™ is the leading solution fueling KCS and empowering the latest technology initiatives at some of the leading enterprises in the world. For us KCS is not just a methodology but the way ComAround does business.

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ComAround hits an all-time high record year and is growing in all continents

2019 was a fantastic year for ComAround globally with another year of record revenue growth.

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ComAround has been awarded the highest credit rating by SYNA

ComAround has been awarded the highest possible credit rating of the agency SYNA. This means that ComAround has shown good financial stability. ComAround is a creditworthy company according to SYNA’s valuation system, which is based on a variety of decision-making rules.

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ComAround launches new guided support capabilities in ComAround Knowledge™

Step-by-step guided decision trees help customer support improve end user experience and promote higher rates of self-service adoption.

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ComAround Wins Top Microsoft Partner of the Year Award for 2019

ComAround, a global leader specialized in Knowledge Management and Self-Service, announced today it has won Microsoft´s most prestigious partner award for Sweden 2019 – The Multi Cloud Microsoft Partner of the Year.

Stockholm Sweden, October 1, 2019

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