ComAround expands in Europe

Thanks to an increased focus and more partners, ComAround is helping professional support organizations around Europe to succeed with Knowledge Management and Self-Service.

ComAround helps support organizations to succeed in their Knowledge Management and Self-Service efforts. The company provides training, advice, and a specialized tool based on the best-practice method called Knowledge-Centered Service (KCS). ComAround’s customers are primarily based in the US and Scandinavia, and the company now has its sights set on Europe.

“We’re noticing a greater interest in improving Knowledge Management and KCS processes in Europe,” says Per Strand, CEO and co-founder of ComAround. “We’re seeing two trends – companies that understand the value of a specialized Knowledge Management tool that supports their KCS processes, and companies that are consolidating. In addition we’re seeing increased interest in our Knowledge Management tool from companies in parts of Europe that are new to ComAround, which are looking to improve the service they offer their users and customers. These are often highly professional support organizations that know what they’re looking for. In light of this, the next step for us is, obviously, to expand our European venture”.

ComAround has now started establishing new partnerships in Europe.

“We already have several existing partnerships, primarily with established ITSM vendors,” says Fredrik Nicklasson, Head of Sales Europe, who is responsible for ComAround’s European venture. Our shared customers need to integrate their ITSM solutions with ComAround Knowledge™ in order for their processes to have access to ComAround’s specialized and KCS-verified Knowledge Management tools. Consequently, a natural step forward for us is to recruit and consolidate more partners in Europe in order to provide our customers with the best possible support”.

If you would like to get in touch with our European sales team, please contact one of the following people:

fredrik_nicklasson_120x130Fredrik Nicklasson
Head of Sales, Europe, ComAround
fredrik.nicklasson@comaround.com
LinkedIn

David_Aadne120x130David Aadne
Business Development Director, Europe, ComAround
david.a@comaround.com
LinkedIn

 

björn_björkman120x130Björn Björkman
Business Development Director, Europe, ComAround
bjorn.bjorkman@comaround.com
LinkedIn

Customer Success Manager – ComAround Inc.

We are looking for an ambitious individual residing in the eastern US, to join our growing US Team. The Pittsburgh area is preferable. You will help us with Customer onboarding, set up customers for adoption success, and be responsible for helping our customers reach their goals.

About us

ComAround is a global leader that specializes in Knowledge Management and Self-service. For more than 20 years we have helped thousands of support organizations leverage our technology to help them streamline and enhance their support delivery with relevant knowledge. ComAround has employees in US and Scandinavia.

Our team has a passion for helping professional support organizations provide better service to their customers, and exceed their goals by sharing knowledge. ComAround employees are certified in Knowledge Centered Service (KCS). Our knowledge experts often speak at industry conferences, and our knowledge specialists provide KCS training for our customers.

Professional support organizations including Stanford University, Keysight, Chalmers University of Technology, LDC, Rolls Royce, City of Palo Alto and hundreds of others use the KCS Verified Knowledge Management tool ComAround Knowledge™ to collect, structure and share knowledge throughout their business.

About you

You are looking for more than just a job. You want to find a company you can be proud working for. You are ambitious, fast learner, have a strong drive, you are positive, and have a genuine interest in enabling success and providing support to people and organizations.

Responsibilities:

  • Own relationship with assigned customers, including: Increase adoption, ensure retention, and customer success
  • Schedule and conduct online and onsite meetings with new and existing customers
  • Engage multiple clients and projects/tasks simultaneously
  • Product support and training for new and existing customers online and onsite
  • Work together with the support team in Europe
  • Maintain and update CRM and Support system

Requirements:

Experience from IT Service Management, Service Desk, and Knowledge Management. If you have worked with ServiceNow, BMC, Cherwell, HP, CA, Zendesk, or other ITSM tools, and have experience from KCS (Knowledge Centered Service), that’s a big plus.

  • A Bachelor´s Degree
  • An ambitious individual who can meet needs and deliver results.
  • 2+ years of experience from working in a service desk
  • Past experience with Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
  • Warm and friendly personality with ability to handle all customer types
  • Strong interpersonal skills and experience building strong external relationships
  • Experience with software-as-a-service (SaaS) products
  • Sales experience
  • Can express yourself professionally in speech and writing

For the right person we offer a fun, full-time job in a successful company. Please email your resume directly to:

Sebastian Teeling
Head of Customer Success, ComAround
sebastian.teeling@comaround.com

Jenny Hepler Joins ComAround as Business Development Manager, North America.

ComAround, specialist and global leader in Knowledge Management and Self Service, is pleased to announce the appointment of Jenny Hepler to the role of Business Development Manager, North America.

jenny__hepler_400x400 (003)Jenny brings an impressive background in strategic marketing and business development. Over the past 11 years, her professional experience in the global IT industry has focused on IT best practice training, SaaS, as well as higher education.

‘’I am happy to welcome a professional such as Jenny to our team,’’ said Magnus Holmqvist, Founder and President of ComAround. ‘’Jenny’s strong industry knowledge and experience in sales and marketing will be an invaluable asset to ComAround.’’

About ComAround

ComAround is a Knowledge Management and Self Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by capturing, structuring, and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s experts are on hand to guide you through and educate you on Knowledge Management and KCS. www.comaround.com

Contact ComAround for more information:

Jenny Hepler
Business Development Manager, North America, ComAround
E-mail: jenny.hepler@comaround.com

ComAround launches knowledge articles for Microsoft Edge

A web browser created specifically for Windows 10.

microsoft_edge_logo

ComAround Knowledge™ is an easy-to-use tool for gathering, organizing, and sharing knowledge. The tool contains a library with thousands of knowledge articles on the most common office applications including Windows, Outlook, Office, Apple, and Adobe. These knowledge articles are a great way for support organizations to get started with Knowledge Management and Self Service.

ComAround adds more knowledge articles for Microsoft Edge Anyone who uses ComAround Knowledge™ can easily add articles in their portals. Microsoft Edge is a web browser built specifically for Windows 10. Here are some of the browser’s smart features.

  • Read an article without distraction.
  • Mark, draw, and write your own notes on the sites you visit.
  • Add your favorite sites to the start menu.
  • Close all tabs with one click.

View all ComAround articles.

Find our more and try out ComAround Knowledge™.

Lena Stormvinge at ComAround invited to speak at itSMF’s annual conference in Stockholm

Her lecture “Next-Generation Knowledge Management” will give participants at this year’s conference a better insight into and understanding of the future support model.

itSMF Expo ’17 is due to take place on April 5 and 6 at The Brewery Conference Centre in Stockholm. The expo is Sweden’s leading conference for IT Service Management and IT governance. Around 25 exhibitors and 250 participants will enjoy a program featuring a variety of speakers, engaging topics, and invaluable discussions with industry peers. We’re pleased to announce that Lena Stormvinge from ComAround has been invited to speak at this year’s conference.

lena-stormvinge-trainingLena Stormvinge is a Knowledge Management, KCS and Self-Service specialist. She is also an experienced trainer and speaker. In 2017 she is due to give a talk at HDI 2017 in Washington D.C., itSMF in Oslo, and IT Support & Service in Stockholm. Lena is the fifteenth certified KCS Trainer in the world and has recently published the book Self-Service & Knowledge Success with Per Strand – one of the founders of ComAround.


Lena’s lecture “Next-Generation Knowledge Management”

Wednesday, April 5 from 11:00 to 11:45 in Mälarsalen

Statistics show that the traditional line-based support model will be replaced by new structures and processes – a co-operation based model designed to capture and leverage a collective body of knowledge and experience. These new approaches use established methods and digital tools to capitalize on the expertise and knowledge of the whole organization. This knowledge makes a valuable contribution to the company’s internal and external products and services. The process changes and reduces the need for traditional support while making the organization more productive, increasing customer satisfaction, and creating a support organization that is more efficient and less costly.

Read more about itSMF Expo ‘17.


Lena Stormvinge from ComAround is invited to speak at itSMF’s annual conference in Oslo

In light of the theme of the conference – “IT is forever” – Lena will offer some inspiration and specific examples in her talk “The service desk is not enough”.

news-banner-itsmf-oslo-2017

 

The annual ITSMF conference will be held in Oslo from March 6 to 8. It is the biggest meeting place for IT service management in Scandinavia and features a wealth of international speakers and visitors.

Lena Stormvinge, KCS Trainer and speaker from ComAround, has been invited to speak at the conference:

“ComAround has been a partner of itSMF’s conference in Norway for many years. We see these conferences as a great opportunity to discuss the issues we are passionate about together with our colleagues in the industry. I’m very happy to be part of the program for 2017, especially because we’re seeing a growing interest in KCS (Knowledge-Centered Service) in Scandinavia which is the methodology we will be speaking about in relation to knowledge management.”


Talk: The service desk is not enough

Time: TBA

Content: The latest trends show that organizations that have adopted knowledge management and self-service in their support organization with the help of established KCS (Knowledge-Centered Service) methodology quickly realize its positive impact on other areas in the organization. What challenges does the organization face when introducing a best-practice method like KCS, and how do you achieve immediate success? This lecture will inspire, motivate, and provide practical tips and real life examples.

lena-stormvinge_comaround_portrait-120

Lena Stormvinge is a Knowledge Management, KCS and Self-Service specialist. She is also an experienced trainer and speaker. In 2017 she is due to give a talk at HDI 2017 in Washington D.C., and itSMF ‘17 and IT Support & Service in Stockholm. Lena is the fifteenth certified KCS Trainer in the world and has recently published the book Self-Service & Knowledge Success with Per Strand – one of the founders of ComAround.

 


itSMF 2017 will be held at the Clarion Hotel Oslo Airport from March 6 to 8. Read more about the conference.

We wish you Happy holidays!

An eventful year is soon over and we look forward to 2017, a year with several exciting new features in ComAround Knowledge™ and a new range of courses in self service, knowledge management and KCS.

This year we have chosen to donate a sum of money to Doctors without borders, an organization that help people worldwide where the need is greatest.

Happy holidays from everyone at ComAround!

merry-christmas

Available position: Customer Success Specialist – Central/Eastern US

We are looking for an ambitious individual living in eastern or central US, who can be part of building our new US Team. You will help us with Customer On-Boarding, set up customer for adoption success and be responsible for us having satisfied customers.

About us

ComAround is a global leader that specializes in Knowledge Management and Self-service. For more than 20 years we have helped thousands of support organizations leverage our technology to help them streamline and enhance their support delivery with relevant knowledge. ComAround has employees in US and Scandinavia.

Our team has a passion for helping professional support organizations provide better service to their customers, and exceed their goals by sharing knowledge. ComAround employees are certified in Knowledge Centered Support (KCS). Our knowledge experts often speak at industry conferences, and our knowledge specialists provide KCS training for our customers.

Professional support organizations including Stanford University, Keysight, Chalmers University of Technology, LDC, Rolls Royce, City of Palo Alto and hundreds of others use the KCS Verified Knowledge Management tool ComAround Knowledge™ to collect, structure and share knowledge throughout their business.

About you

You are looking for more than just a job, you want to find a company you can be proud of working for. You are ambitious, have a strong drive, you are positive and have genuine interest in providing support to people and organizations.

Responsibilities

  • Schedule and conduct online and onsite meetings with new and existing customers
  • Engage multiple clients and projects/tasks simultaneously
  • Product support and training for new and existing customers online and onsite
  • Work together with the Support-team in Europe
  • Maintain and update CRM and Support system

Requirements

You have experience from IT Service Management, Service Desk, and Knowledge Management. If you have worked with ServiceNow, BMC, Cherwell, HP, CA, Zendesk, or other ITSM tools and has experience from KCS (Knowledge Centered Support) it’s a big plus.

  • A Bachelor´s Degree
  • An ambitious individual who can meet needs and deliver results
  • 2+ years of experience from working in a service desk
  • Warm and friendly personality with ability to handle all customer types
  • Strong interpersonal skills and experience building strong external relationships
  • Experience with software-as-a-service (SaaS) products
  • Can express yourself professionally in speech and writing

For the right person in we offer a fun, full-time job in a successful company. Please email your resume directly to:

Lotta Wiklund
Customer Relations Manager, ComAround
lotta.wiklund@comaround.com

Available position: Business Development Manager North America – Central/Eastern US

We are looking for an ambitious, top performer person living in eastern or central US, who can drive sales to new customers and expand our customer base in North America. We are looking for a person who wants to be part of building a world-leading company.

About ComAround

ComAround is a growing global leader that specializes in self-service and Knowledge Management. ComAround Knowledge™ is one of three Knowledge Centered Support Verified Tools in the world. Over the years, we have helped thousands of support organizations streamline and enhance their support delivery.

Our Knowledge Centered Support (KCS) Certified Team in US and Scandinavia has a passion for helping support organizations provide better service to their customers, and exceed their goals by sharing knowledge.

Professional support organizations including Stanford University, City of Palo Alto, Keysight Technologies, Legislative Data Center, Dealer FX and hundreds of others use the Knowledge Management tool ComAround Knowledge™ to achieve a competitive advantage by capturing, structuring, and sharing knowledge.

Job description

As a ComAround Business Development Manager you will have the exciting opportunity to help drive the growth and shape the future of an emerging global software Company. You should be a self-starter who is prepared to develop and execute and consistently deliver on targets.

Roles & Responsibilities

  • Work together and develop the business together with the Founder
  • Create and execute key sales initiatives to increase sales pipeline
  • Create compelling value propositions around ComAround’s offerings
  • Work with partners to extend reach and drive adoption
  • Meet or exceed quarterly targets
  • Accelerate customer adoption

About you

You have established a reputation as a top performer. You are looking for more than just a job, you want to find a international company you can be proud of working for. You are ambitious, have a strong drive, you are positive and have genuine interest in sales and people.
You have experience from IT Service Management, Service Desk, and Knowledge Management. If you have worked with ServiceNow, BMC, Cherwell, HP, CA, Zendesk, or other ITSM tools and has experience from KCS (Knowledge Centered Support) it’s a big plus.

Qualifications:

  • Significant industry knowledge and experience selling cloud solutions and software
  • Be conversant in, methodologies, industry trends, and core technologies
  • +5 years’ experience selling SaaS solutions, ITSM Tools or other IT/Service Desk software
  • Highly developed selling, customer relations and negotiations skills with the ability to effectively communicate with C-level executives and line of business representatives
  • Direct field experience and ability to find, manage, and close high level enterprise business
  • Extensive customer network and expert level hunting skill
  • Strong verbal and written communications skills
  • Proven history of meeting and exceeding quota

For the right person, we offer a career in a growing, successful company. Please email your resume directly to:

Magnus Holmqvist
Founder and President, ComAround Inc.
magnus.holmqvist@comaround.com

Lena Stormvinge from ComAround to speak at HDI 2017 in Washington D.C.

We are happy to announce that Lena Stormvinge, KCS Trainer and Knowledge specialist at ComAround, has been invited to speak at the HDI 2017 conference in Washington D.C. in May 2017.

hdi-2017-conferenceThe HDI Conference & Expo is the technical support industry’s most comprehensive event, uniting experts and practitioners from around the world. ComAround is also one of the exhibitors at the HDI Conference.

– I’m very much looking forward to meeting all the support and service industry professionals at the event, and to show them how KCS can enhance their service delivery and bring business value to the whole organization, says Lena Stormvinge.


Session: KCS on Fire  – Turn your Spark into a Flame

Date: Friday, May 12, 9:00am – 10:00am

Trends are showing that organizations that successfully implement the KCSsm (Knowledge-Centered Service) methodology to their support environment will soon realize the profound benefits and business outcome. Especially when adopting KCS in other part of their organization, starting with HR and Training.

Which challenges do we meet when adopting KCS to the whole organisation, and how can we become successful in our journey? This session will inspire you to embrace the change in order to increase the value proposition of your entire organization. It will touch upon key objectives and practical strategies, as well as providing you with real-world examples and lessons learned when choosing to become a Knowledge-Centered organization.


About Lena Stormvinge:

Lena Stormvinge

Lena is an experienced Knowledge specialist, KCS Trainer and speaker at ComAround. She helps support organizations and service desks achieve success with Knowledge Management and cost effective solutions. Lena is the 15th certified KCS Trainer in the world and a certified Help Desk Institute Professional.

Lena.stormvinge@comaround.com

Phone: +46 8 580 886 27

 


About the HDI 2017 Conference & Expo:

Date: May 9-12, 2017

Place: Gaylord National Harbor Hotel & Convention Center in Washington DC.

www.hdiconference.com

KCSsm is a service mark of the Consortium for Service Innovation