Turn your organization’s knowledge data into insight connected to client business analytics

Provides additional support for business decisions, organizational learning, and operational excellence.

Although many organizations are competing in the digital world and reinventing their businesses through digital transformation, new strategies, and the establishment of an organizational culture, they have limited resources when it comes to staff and finance. Organizations that use their knowledge of their staff, customers, and partners collectively can thrive with much less effort.

ComAround Insight Connector is a new analysis service for ComAround Knowledge™ that helps organizations connect their knowledge data to their existing business analytics. The use of combined business data will support organizations in making better business decisions, and improve organizational learning and operational excellence.

“ComAround Insight Connector is a must-have feature for organizations that want to maximize their return on investment in knowledge management,” says Erik Evlinger, Product Owner at ComAround. “The insight from and understanding of how your knowledge is being consumed will help organizations to optimize the processes surrounding their knowledge base and make better business decisions”.

Thanks to ComAround Insight Connector, organizations can extract their knowledge data generated by ComAround Knowledge™ and create custom reports in client applications such as Power BI, Excel, or Tableau.

Key features of ComAround Insight Connector:

  • Easy to get started
  • Connect to any data analytics tool such as Power-Bi, Tableau, or Microsoft Excel
  • Combine data from multiple sources

Contact ComAround to get started with ComAround Insight Connector™ and start leveraging your data today.

Find out more about ComAround Knowledge™.

About ComAround

ComAround is multinational software company that specializes in Knowledge Management & Self-Service. The company helps organizations to achieve exceptional support by using intelligent knowledge as part of their digital transformation strategy, and by utilizing ComAround’s expertise in Knowledge Management. ComAround’s customers solve problems faster, handle increased incident volumes in multiple languages much more easily, have lower organizational costs, and deliver excellent customer experience. www.comaround.com

For more information, please contact:

Erik Evlinger
Product Owner
erik.evlinger@comaround.com
Phone: +46 8 580 886 38

Join us at KCS World Tour in London

Are you interested in finding out how the methodology KCS® (Knowledge-Centered Service) can help you create an efficient process for knowledge, to improve customer and employee satisfaction? Join us in London on June 7th for a one-day conference with conversations and networking around knowledge and content management.

The conference is hosted by The KCS Academy, the network of resources and practitioners for KCS. Welcome to join us for case presentations and conversations around topics such as:

  • KCS case studies – with ComAround’s customer Stockholm University
  • KCS as Agile Knowledge Management
  • AI and KCS – Emerging Digital Automation Model
  • Tools and services available to help enable your KCS journey
  • Intelligent Swarming: collaborating in a knowledge-centered environment

 

Who should attend

People looking for a better way to share knowledge
Managers exploring enterprise content management strategy
Experienced KCS practitioners looking to share best practices with others on the KCS journey

 

Meet us there

ComAround is proud sponsor of the event and you will meet Heléne Källgården, KCS Trainer & Consultant and Per Strand, Co-founder and Business Developer at the venue.

 

Registration discount

As members of the Consortium for Service Innovation, ComAround offer you the discounted Consortium member rate. To benefit from the offer, select “ComAround” under “How did you hear about this event?” when you register.

We’re hoping to see you there!

ComAround launches integration with Microsoft Teams to empower collaboration with intelligent knowledge

Increase organizational productivity and ensure more satisfied employees with easy access to an organization’s knowledge in multiple languages when using Microsoft Teams.

Microsoft Teams is becoming a key collaboration hub for many organizations. Teams will replace Skype for Business and, in some cases, will take over project sites and file storage from SharePoint. The integration allows an organization’s knowledge to be found quickly and shared easily using Teams, and ensures the availability of verified answers that are used consistently.

“The integration of ComAround Knowledge™ with Microsoft Teams puts an organization’s knowledge at its fingertips,” says Sebastian Teeling, Solution Architect and Knowledge Specialist at ComAround. “ComAround Knowledge™ helps organizations increase their organizational productivity and ensure more satisfied employees with intelligent knowledge as part of their digital transformation strategy.”

ComAround Knowledge™ is professional Knowledge Management software used by organizations worldwide to help them succeed with their Knowledge Management strategies and apply the KCS methodology.

Find out more about the ComAround Knowledge™ integration with Microsoft Teams.

ComAround Announces New Mergeable Application (mApp™) for Cherwell Software Partnership

Joint customers harness power of industry leaders to deliver a Certified Knowledge-Centered Service (KCS®) v6 and ITIL solution for support

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ComAround to participate in Consortium for Service Innovation’s 27th annual members meeting near Boston

A meeting to discuss trends and develop the knowledge management methodology Knowledge-Centered Service, KCS®.

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Meet us at itSMF 2019 in Norway

itSMF in Norway is the largest IT Service Management forum in Scandinavia.

Meet us at the Conference and we will showcase how to Make Work Flow together with ComAround, Cherwell and CleverChoice.

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ComAround increases their commitment in the Consortium for Service Innovation (CSI)

Upgrades membership to engage even further in the development of the Knowledge Management methodology Knowledge-Centered Service®.

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ComAround’s ServiceNow App now available in latest London version in Appstore

ComAround continues to work closely with ServiceNow, and ComAround’s Knowledge Management Software is fully verified to work in the newest version of ServiceNow called London.

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The winners of the Self Service Awards™ 2018

On October 23rd, the winners of this years Self Service Awards™ were announced at ComAround Inspiration Day 2018. For the ninth year in a row, the Self Service Awards™ recognize the organizations and individuals that have achieved the most success in their support work with the aid of the tool ComAround Knowledge™.

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The nominations for the Self Service Awards™ 2018

This year’s nominated organizations and individuals have been announced for the Self Service Awards™ 2018. The winners will be presented at the event ComAround Inspiration Day 2018, on October 23rd in Stockholm.

For the ninth year in a row, the Self Service Awards™ recognize the organizations and individuals that have achieved the most success in their support work with the aid of knowledge management, self service and the tool ComAround Knowledge™.

Read more