Short project start-up and reach goals more quickly
Migrating to Windows 10 or Office 365 can pose a major challenge. Users will have lots of questions relating to the transition, and the service desk will be under extra pressure. Educating users often isn’t an option because of a lack of time and money. Without support, the migration project risks being protracted with unhappy users who hardly use the new features. The migration project drags on and, at worst, is perceived as a failure.
With ComAround Knowledge™ you can support migration with 24/7 Self Service. The transition to Windows 10 or Office 365 is perceived as pain-free, while the value of the investment increases through increased productivity.
What are the benefits?
- No “peaks” in cases that put the support team under pressure
- Easily accessible around-the-clock Self Service for users
- Users rapidly increase their knowledge about the new features
- Short project start-up and goals reached more quickly
- Satisfied users and project members
- The value of the investment during the digital transformation journey is increased
What do you get?
- Windows 10 Self Service app for all users
- Text and video guides for Windows 10 and Office 365
- Reports and analyses showing the value of the investment (ROI)
- Fixed price, adjusted according to the project’s length and implementation
How does it work?
- Launch the app from Windows 10
- Search the ready-to-use content for Windows 10 and Office 365
- Ability to add ComAround as a Windows 10 app in your profile
- Ability to use authentication for Azure AD
Three recommendations for successful migration, with emphasis on users
Are you planning to migrate to a new operating system such as Windows 10, or maybe switch to a later version of the Office suite such as Office 2016? Technology is a basic prerequisite for successful migration, while the ability to lead, calm and support users in various ways with clear information before, during and after migration is crucial to people’s perception of migration as successful – or less so.
Ale Municipality – A central cloud-based knowledge and digital support hub
Ale Municipality has a clear Microsoft focus using Office 365 and Dynamics 365. Ale Municipality needed a KB and self-service solution to support the organization. Initially the scope was for IT, but has expanded into other areas of the organization.
Sign up for a demo
Fill out the online form and we will contact you to schedule a demo about how to transition to Windows 10 or Office 365 successfully with ComAround Knowledge™.
