Companies are increasingly using Microsoft Teams as a central collaboration hub for organizations. Teams will replace Skype for Business and, in some cases, Teams will also take over project sites and file storage from SharePoint. At the same time more and more organizations are realizing the value of a structured and healthy knowledge base and a knowledge management strategy that fuels AI and BOT-related activities with an organization’s collective knowledge. With Teams becoming so central, access to the organization’s knowledge directly from this hub will be vital.
The integration of ComAround Knowledge™ with Microsoft Teams allows your organization’s knowledge to be accessible via Teams. The integration allows users to quickly find and easily share the organization’s knowledge through Teams and ensure that there are verified answers that are used consistently. ComAround Knowledge™ is professional Knowledge Management software that is used by organizations worldwide to help them succeed with Knowledge Management strategies and apply the KCS methodology. ComAround Knowledge™ helps your organization to solve problems faster in any language, increase organizational productivity, and ensure more satisfied employees.
How it works
The integration enables everyone in your organization to consume and leverage your organization’s knowledge by searching directly within the Microsoft Teams’ interface. Knowledge can be found and shared within a team or channel used for groups or projects, a personal chat conversation, and in meetings. Knowledge can also be found and shared via the command box at the top of the application where you can also search messages, people, and files. Whether you’re a service desk agent sharing knowledge with a customer, a colleague sharing knowledge with your co-worker, or a project leader sharing important knowledge with your project team, knowledge is available at your fingertips.
Benefits of the ComAround Knowledge™ integration with Microsoft Teams
- Accelerate your Digital Transformation initiatives with a successful Microsoft Teams launch
- Establish Teams as the central tool for communication and collaboration within your organization
- Shorter resolution time for solving your organization’s problems
- More satisfied employees thanks to easy access to your organization’s knowledge via multiple channels in multiple languages
- Less effort from employees as they don’t need to ask colleagues or use unofficial channels
- Enable a shift-left strategy by using cost-effective channels for support such as self-service
About ComAround Knowledge™ related to Microsoft
ComAround Knowledge™ is hosted in Microsoft Azure, and uses native Azure AD for authentication. Azure AD is the same authentication used by Office 365 and is easily connected to ComAround Knowledge™. ComAround Knowledge™ is built on components from Microsoft Azure such as Azure Search, Power BI, and cognitive services.
ComAround´s Microsoft Teams App
ComAround’s Teams App is available for download on Microsoft AppSource.
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