Methods

that work

Get knowledge management, self-service and KCS success through training, coaching, seminars and resourses library by ComAround’s KCS Trainers and Success Team.

What is KCS?

KCS, Knowledge Centered Service, is a methodology that provides a detailed description of how support organizations can work more effectively with knowledge to improve support delivery, become more productive in the support organization, and increase service levels for the business.

Why KCS?

  • Proven methodology

  • Knowledge articles are the result of problem solving

  • The same solution is improved and reused

  • Knowledge Management is integrated throughout the support process

  • Provides quick results

60 %

Shorter time to resolve

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

5 tips on how to succeed with KCS

Greg Oxton, Executive Director of Consortium for Service Innovation, gives his top 5 tips on how to succeed with KCS in a support organization.

Training & certification

ComAround provides training in knowledge management, as well as courses and certification in Knowledge Service Support (KCS).

Read about all coursers and certifications.

HDI registered training PartnerComAround is a HDI Registered Training Partner, which means we are able to offer HDI online courses, instructor-led training, and certification. HDI is the first professional association created for the technical support industry. Since 1989, HDI has remained the source for professional development by offering resources to promote organization-wide success through exceptional customer service.

kcs_academyThe KCS Academy is the source for KCSsm resources and the certifying body for KCS. The Academy offers KCS certification for people and KCS Verified and Aligned designations for tools and services. The KCS Academy is a network of KCS practitioners and vendors who support the successful adoption of KCS and contribute to the continuous improvement of the KCS methodology across all knowledge-intensive industries. ComAround is a reseller of KCS Academy’s courses and certifications in KCS.

KCSsm is a service mark of the Consortium for Service Innovation

Upcoming courses

TRAINING: KCS v6 Fundamentals with Certification

September 20, 2018
09:00 am - 04:30 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

October 3, 2018 - October 5, 2018
09:00 am - 05:00 pm
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

Coaching & services

ComAround provides coaching and services to ensure that your knowledge management, self-service and KCS processes are on track.

Read about all coaching and services.

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Seminars

Get inspired to improve your knowledge management, self service and KCS workflow by signing up to our popular seminars.

TRAINING: KCS v6 Practices Workshop in Stockholm

October 3, 2018 - October 5, 2018
09:00 am - 05:00 pm
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

October 3, 2018 - October 5, 2018
09:00 am - 05:00 pm
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

Resourses library

Get inspired to improve your knowledge management, self service and KCS workflow with our library of free whitepapers, shortfacts and case studys, webinars on demand and blog articles.

See all resourses.