Make use of the short facts library, which contains short knowledge-intensive articles about Knowledge Management, Self Service, and KCS. They only take a few minutes to read, but offer new insight and inspiration.
Higher education eBook
With the challenges facing universities, IT can drive innovation through the capture and use of knowledge both within IT and administrative processes. This eBook highlights some of the challenges that are facing universities today including lower budgets, diversity, resource-intensive onboarding cycles, growing need to support multiple languages, student retention, and the need to maintain a good reputation among students and alumni.