The Knowledge Management Software features
With clearly defined functions and structured article templates, Knowledge Workers can publish, edit, and import knowledge articles quickly and easily. Import an unlimited number of articles from MS Word documents with an integrated multi import. Find and remove duplicates of knowledge articles with Duplicate article cleaner to ensure healthy and accurate content.
Decision trees make it possible to shift left via self-service, not only for simple questions, but also for multiple-choice and more complex questions that that require customer input before providing accurate solutions. Decision trees are interactive and have a conversion-like structure that enable customers to progress through a series of steps to guide them to an optimal solution or answer.
Information becomes knowledge the moment it is findable and used. With intelligent search and instant search results, that updates as you type new search phrases or filters, provide customers and knowledge workers a lightning fast and accurate search experience.
KCS v6 Verified Knowledge Management Software
Integrate your tools, systems and applications
with the Knowledge Management Software, ComAround Knowledge™
The Knowledge Management Software, ComAround Knowledge™, integrates with Contact Center software, Service Management tools, Incident Management systems and Business applications for faster and more efficient support throughout the entire support flow. Customer Service and Service Desk can resolve issues without having to switch tools. End users can find solutions connected with the case registration. If you are already practicing KCS or planning to practice KCS, the integration between ComAround Knowledge™ and your existing solutions will make your system KCS Verified in just a few days. Thanks to ComAround Connect with its APIs the complete solution will align with all eight KCS principles and the Solve and Evolve Loops.
The ComAround KCS experts are happy to show you what the integration will look like, the benefits of it and how you can work to support the KCS processes and work flows effectively. Contact us for a demo!