ComAround Knowledge™ is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels.
ComAround Knowledge™ generates consistent and personalized knowledge through a unique combination of professional, expert, and data-driven knowledge. We call it “intelligent knowledge”. In comparison to built-in knowledge tools, ComAround Knowledge™ is perfectly suited to current and future requirements for sharing knowledge in multiple languages and in a variety of locations such as on websites, via customer service and service management platforms, and through chatbots, virtual support assistants and business applications. The Knowledge Management Software is built on the latest Microsoft Azure technology, along with a powerful API platform and automatic translator. Furthermore it is KCS V6 Verified, aligned with the best-practice methodology Knowledge-Centered Service (KCS®). ComAround Knowledge™ is used by hundreds of organizations worldwide, including Disney Studios, Volvo Cars, and Marsh & McLennan.
Support your customers all over the world with knowledge in their local language. Auto translate your knowledge articles into multiple languages at once with more than 100 languages. You will save time and reduce translation cost. ComAround Knowledge™ language support is a gamechanger for global organizations.
Convert your information to knowledge by making it findable and used at the right time. ComAround Knowledge™ has an intuitive and verified interface for self-service and is easy for customers to solve problems without contacting manned support. The AI-Powered Cognitive Search built on Azure Search provides a lightning fast and accurate search experience for customers and knowledge workers. The full text search intuitively interprets the users input and language analyzers are used to intelligently handle language-specific linguistics. Facet navigation and filters, synonyms, auto-complete, and text analysis for “did you mean” and auto-corrected search terms makes the search experience intuitive to find the right knowledge. The search experience improves over time based on usage.
Optimize your knowledge base and make better business decisions with advanced reports and analytics built on Microsoft Power BI. ComAround Knowledge™ tracks all behavior data and uses real time data to enable predictive support as well as prevent knowledge gaps and outdated knowledge. Gamification gives the knowledge workers instant feedback of the value of creating and sharing knowledge. This encourages and motivates creating knowledge “just-in-time”.
Save time and decrease onboarding time with knowledge management and self-service by adding more than 100.000 prepopulated ready-to-use knowledge articles for standard applications. The knowledge is KCS proven from the community of millions of users to prevent knowledge gaps and out of date knowledge. The prepopulated knowledge base includes articles for Windows & Mac O/S, Outlook, Office 365, Adobe, etc. and is available in 13 languages: English, Español, Pусский, 中文；汉语/漢語, Français, Dansk, Português, Deutsch, Nederlands, Polski, Svenska, Suomi, Norsk bokmål.
Join the world’s largest professional community including hundreds of companies, like Disney, Volvo Cars, Sandvik and March & McLennan and more than thousands Knowledge Workers, to learn and share experiences. When choosing ComAround Knowledge™ you will also be a part of ComAround’s community to learn from others and utilize ComAround’s unique expertise in knowledge management and self-service. Together we are much stronger and more likely to avoid the mistakes that others already have made and can easily find the best way to succeed.
Utilizing ComAround’s certified knowledge management trainers and advisers, you will receive training on how to work with knowledge successfully. ComAround offers full support during your implementation of knowledge management based on best practices methods such as Knowledge-Centered Service™ (KCS®).
With clearly defined functions and structured article templates, Knowledge Workers can publish, edit, and import knowledge articles quickly and easily. Import an unlimited number of articles from MS Word documents with an integrated multi import. Find and remove duplicates of knowledge articles with Duplicate article cleaner to ensure healthy and accurate content.
Decision trees make it possible to shift left via self-service, not only for simple questions, but also for multiple-choice and more complex questions that that require customer input before providing accurate solutions. Decision trees are interactive and have a conversion-like structure that enable customers to progress through a series of steps to guide them to an optimal solution or answer.
Prepopulated with knowledge articles for standard applications, including: Windows & Mac O/S, Outlook, Office 365, Adobe, etc.
Create or add videos to knowledge articles. By utilizing the video recorder, the Knowledge Worker can capture every step of a solution on the screen, and simultaneously record yourself to personalize the video article and make it easier to understand.
Information becomes knowledge the moment it is findable and used. With intelligent search and instant search results, that updates as you type new search phrases or filters, provide customers and knowledge workers a lightning fast and accurate search experience.
With intuitive and recognized interface for self-service, it is easy for customers to solve problems without contacting manned support. Customize the interface to match the organization’s brand appearance in just a few minutes.
Knowledge articles are automatically translated into any language, which reduces publishing time and translation costs.
With a great foundation of data and technology, we provide you with smart solutions and an even greater experience when using ComAround Knowledge™.
Articles are automatically created as drafts based on customers’ needs to prevent knowledge gaps in the knowledge base.
Knowledge workers gets instant feedback of the value they provide of creating and sharing knowledge to customers. This encourages and motivates them creating knowledge “just-in-time”.
Full advanced reporting suite, with quick dashboards to follow up key performance indicators, identify knowledge gaps and view ROI instantly.
ComAround Insight Connector is an analysis service that extracts knowledge data generated by ComAround Knowledge™ and creates custom reports in client applications such as Power BI, Excel, or Tableau. The use of combined business data supports business decisions, and improves organizational learning and operational excellence.
When using a smartphone or tablet, relevant knowledge is accessible whenever and wherever it is needed to help customers with a productive day. Find the app for IOS, Android and Windows 10.
Relevant knowledge is searchable and findable directly from Windows 10, to help customers with a productive day. Start the app – search – and the appropriate help will appear just in front of them. Find the app for Windows 10.
ComAround Knowledge™ seamlessly integrates with Service Management tools and business applications for faster and more efficient support throughout the entire support flow. The integrations are aligned with the KCS workflow. Read more.
Create a successful chatbot with support from the intelligent and powerful knowledge base of ComAround Knowledge™. By feeding your chatbot with up-to-date and relevant data and knowledge, you will be able to offer great value to your target audience. Read more.
Manage user identities and create access policies to secure your resources. Add ComAround Knowledge™ to your Office 365 Single-Sign On and enable personalized access from web interface or mobile apps. ComAround Knowledge™ supports Azure AD and any identity provider with support for Open ID Connect.
ComAround Knowledge™ is hosted in Microsoft Azure to be able to offer high security as well as utilize Microsoft’s latest and advanced cloud technology, such as Azure Search, Power BI, AI Services, MS BOT framework and Azure Cognitive Services.
ComAround Knowledge™ is KCS v6 Verified, which is proof that the Knowledge Management Software supports all eight KCS principles. Knowledge-Centered Service (KCS) is a methodology that provides a detailed description of how support organizations should work with the knowledge base to improve support delivery, become more productive in the support organization, and increase service levels to the business.
The Knowledge Management Software, ComAround Knowledge™, integrates with Contact Center software, Service Management tools, Incident Management systems and Business applications for faster and more efficient support throughout the entire support flow. Customer Service and Service Desk can resolve issues without having to switch tools. End users can find solutions connected with the case registration. If you are already practicing KCS or planning to practice KCS, the integration between ComAround Knowledge™ and your existing solutions will make your system KCS Verified in just a few days. Thanks to ComAround Connect with its APIs the complete solution will align with all eight KCS principles and the Solve and Evolve Loops.
The ComAround KCS experts are happy to show you what the integration will look like, the benefits of it and how you can work to support the KCS processes and work flows effectively.
” It is easy to use for the end user and also for us working in the system. I really like that ComAround has a lot of articles that you can use”.
Find the right plan that fits your needs, and scale as you grow. Get the best value at every stage in your knowledge journey as you mature with your Knowledge Management Software.
