Intelligent knowledge

Reduce costs, increase revenue, improve workforce productivity and customer satisfaction with intelligent knowledge as a part of your digital transformation strategy. ComAround Knowledge™ is an independent knowledge hub that synchronizes and navigates your organizations shattered digital information, to meet your long-term need of relevant and accurate knowledge. We call it – Intelligent knowledge.

Read more about ComAround Knowledge™ .

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about KCS and KM training and certification.

Read more about KCS and KM consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

Upcoming events

KCS Academy

FULLY BOOKED: KCS v6 Fundamentals training and certification – Buy 1 get 1 Free!

May 28, 2020
09:00 am - 05:00 pm

In order to be able to continue to offer KCS training programs under current circumstances, this training will be held online with discount offer: Buy 2 Get 1 Free. This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers.

Läs mer →Read more → Les mer →
KCS Academy

VIRTUAL TRAINING: KCS v6 Fundamentals training and certification – Buy 1 get 1 Free!

June 9, 2020 - June 10, 2020
11:00 am - 02:30 pm

In order to be able to continue to offer KCS training programs under current circumstances, this training will be held online with discount offer: Buy 2 Get 1 Free. This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers.

Läs mer →Read more → Les mer →

Latest news and press releases

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The winners of the Self Service Awards™ 2020

On March 12th, the winners of Self Service Awards™ 2020 were announced at ComAround Inspiration Day 2020. For the tenth year, the Self Service Awards™ recognize the organizations and individuals that have achieved the most success in their support work with the aid of the tool ComAround Knowledge™. Prizes were presented in the categories of Strategic Achievement of the Year, Newcomer of the Year and Star of the Year. We congratulate this year's nominees and winners.

Latest blog articles

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A recommendation from a successful customer care center for how to use knowledge to improve customer experience and satisfaction

Delivering high-quality customer service and support is often a challenge when your products are complex and when there are ongoing changes in the general environment. With ComAround Knowledge™ the Customer Care Center at Volvo Car Sweden has been able to speed up the provision of answers to customers, and it always has access to the latest, most accurate information and knowledge.

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