Intelligent knowledge

Reduce costs, increase revenue, improve workforce productivity and customer satisfaction with intelligent knowledge as a part of your digital transformation strategy. ComAround Knowledge™ is an independent knowledge hub that synchronizes and navigates your organizations shattered digital information, to meet your long-term need of relevant and accurate knowledge. We call it – Intelligent knowledge.

Read more about ComAround Knowledge™ .

Expertise in knowledge management and KCS

Improve your business processes during your digital transformation with help of ComArounds Knowledge Management and KCS (Knowledge-Centered Service®) certified experts. ComAround provides training and certification, as well as consulting services on how to attain your business goals, such as reducing costs, improve customer satisfaction, workforce productivity, and adapting to cultural changes.

Read more about KCS and KM training and certification.

Read more about KCS and KM consulting services.

60 %

Shorter resolution time

50 %

Fewer cases

40 %

Higher resolution rate

30 %

More satisfied employees

Upcoming events

TRAINING: KCS v6 Fundamentals with optional Certification

September 12, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

September 18, 2019 - September 20, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

CLEAR 2019

September 30, 2019 - October 3, 2019
Hela dagen
Gaylord Opryland Resort
Nashville

ComAround is one of the exhibitors at 2019 Cherwell Clear Conference in Nashville in September/October. Come and meet us at the conference and we’ll show you the seamless integration between Cherwell Service Management® and ComAround Knowledge™. Through built in interfaces the integration makes content available via the interaction points you already have within your support operations. At the Conference you can listen to Bill Pollie from ComAround and his session “The Role of Advanced Knowledge Management in Driving Value in your Cherwell Solution”.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Fundamentals with optional Certification

October 23, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Practices Workshop in Stockholm

November 13, 2019 - November 15, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

If you’re considering launching KCS or tuning up your KM processes, this intensive workshop will provide the needed insights and skills. This workshop and certification exam is intended for individuals who require a thorough understanding of both the KCS methodology and its adoption.

Läs mer →Read more → Les mer →

TRAINING: KCS v6 Fundamentals with optional Certification

November 28, 2019
09:00 am - 05:00 pm
Svea konferens
Stockholm

This training (including certification exam) is intended for individuals who are using the KCS Practices in support centers and service desks to resolve issues for customers and end users, or anyone who wants to learn the basics of KCS. The certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers, and to help individuals demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.

Läs mer →Read more → Les mer →

Latest news and press releases

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Join us at KCS World Tour in London

Are you interested in finding out how the methodology KCS® (Knowledge-Centered Service) can help you create an efficient process for knowledge, to improve customer and employee satisfaction? Join us in London on June 7th for a one-day conference with conversations and networking around knowledge and content management.The conference is hosted by The KCS Academy, the network of resources and practitioners for KCS. Welcome to join us for case presentations and conversations around KCS, AI and Intelligent Swarming.

Latest blog articles

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Data, automation, predictive support and bots –hot topics on service and support at annual CSI members’ summit

During the annual members’ summit of the Consortium for Service Innovation (CSI) in Boston in April, discussions and presentations focused on data, automation, machine learning and collaboration. It’s clear that the service and support industry is deeply affected by the changes posed by new technology. As data becomes one of the most valuable assets organizations have, and as machines take care of customers to a greater and greater extent, we must realize that little will stay the same moving forward.

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