Give your employees and students the very best foundation for developing their knowledge successfully. By gathering your knowledge and support services in one place, you can streamline your support service with a reduced number of support cases as a result.
Many universities and colleges currently face such challenges as lower budgets, diversity, resource-intensive onboarding cycles, the need to maintain a good reputation to attract new students, and the growing need to supportmultiple languages.
Every year, tens of thousands of new students ask the same questions. If students can’t find the answers to their questions themselves, the service desk becomes flooded with cases that need to be processed in connection with the start of the semester.
The knowledgebases that currently exist may contain obsolete knowledge or be incomplete and inadequate.
Shorter resolution time