September 1, 2016
08:00 pm - 08:40 pm
Effective Knowledge Management improves the service levels and the service desk work flow dramatically. The support organization will benefit from 60% shorter resolution time, 40% higher first-contact resolution rate, and 30% more satisfied employees.
In this webinar you will learn what the established methodology KCS is, and how it can improve the results of self service and Knowledge Management, in both the short and the long term.
ComAround’s easy-to-use knowledge management tool is built on technology that empowers the support team to capture, structure, and share knowledge with the entire organization. The tool is KCS Verified, supports the KCS methodology, and integrates with ITSM tools for faster and more efficient support.
Listen to Lena Stormvinge, one of 15 certified KCS Trainers in the world will go through the core principles of KCS and demonstrate why a KCS verified knowledge tool matters, and how it creates value to the whole organization.
11:00 am PDT
2:00 pm EDT
20:00 pm CET
If you are unable to attend at the specific time, please register to get a recorded version of the webinar afterwards.