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(US time zone) VIRTUAL TRAINING: KCS v6 Overview training and certification

Datum/Tid Date/Time Dato/Tid
October 22, 2020 - October 23, 2020
01:00 pm - 04:30 pm

(US time zone) VIRTUAL TRAINING: KCS v6 Overview training and certification

VIRTUAL TRAINING: Basic training in KCS with optional official KCS v6 Fundamentals Certification Exam

This training (including optional certification exam) is intended for individuals who are, or will be using, the KCS Practices in support and service centers to resolve issues for internal or external customers. And for anyone who is interested in learning the basics of KCS. This entry-level KCS training and certification is a great way to ensure a common understanding of the methodology, and to help individuals demonstrate a basic understanding of the KCS concepts.

This training is conducted by our partner CATALYNK Limited.

Date and time:

October 22-23, 2020 at 1-4:30 pm EDT


Target Audience

This course is intended for service and support center employees, external support agents or anyone interested in learning the basics of KCS.

General information

No previous experience required.

Course, course material, certification exam are in English.

Course format

This training will be conducted via the communication platform Zoom.

The certification exam will be conducted online, via The KCS Academy Learning Management platform.

Learning Objectives

  • The importance of a knowledge-centered organization
  • Overview of KCS
  • Understanding of the benefits of KCS
  • The Principles and Core Concepts of KCS
  • Capture, structure, reuse and improve knowledge articles in the workflow
  • How the knowledge worker’s KCS performance is assessed

Optional KCS v6 Fundamentals Certification exam

This entry-level KCS certification is a great way to ensure a common understanding of the methodology across large or distributed groups of knowledge workers.

The exam is taken individually online, at a chosen date. The exam consists of 23 questions in 60 minutes. Supporting materials are allowed during the exam.


Reading materials

You don’t have to do any reading prior to the course, but it increases your understanding of the methodology and it is strongly recommended if you are taking the certification exam.


Trainer:

Beth Coleman Knowledge-Centered Service (KCS) and Intelligent Swarming Consultant and TrainerBeth Coleman
KCS and Intelligent Swarming Consultant and Trainer
Catalynk Limited
beth@catalynk.co
US: +1 510 629 5119

This training is conducted by CATALYNK Limited.


Registration

Please visit Catalynk’s event on Eventbrite to read more and register for both training and certification.

 

KCS® is a service mark of the Consortium for Service Innovation