Live Webinar “Feeding the Bots: Strategies for Improving Chat Bots by Leveraging Knowledge Management Interactions”

Datum/Tid Date/Time Dato/Tid
April 24, 2018
11:00 am - 12:00 pm

Live Webinar "Feeding the Bots: Strategies for Improving Chat Bots by Leveraging Knowledge Management Interactions"

Chatbots rely on programming known questions and answers into the system to make them more effective. The more we know about the questions our customers ask the more information we have to feed to the Bots and increase their intelligence. To improve the success of capturing the proper knowledge and improving self-service, knowledge must be captured in the workflow using the context of our customer. Knowledge captured using our customer’s language will improve the success of artificial intelligence and improve the success of offering a new chatbot channel for support.

In this webinar, we will uncover strategies to improve your existing implementation of chatbots or help you to develop a successful implementation strategy. It’s time to feed our bots with knowledge management interactions.

 

Webinar presenter:

Julie L. Mohr
World renowned author and International Keynote Speaker
Top 25 Thought Leader in Technical Support & ITSM
LinkedIn

 

Time & registration:

Date:

April 24, 2018

Time:

11.00 am – 12.00 pm EST
17.00 pm – 18.00 pm CET

If you are unable to attend at the specific time, please register to get a recorded version of the webinar afterwards.

About Julie L. Mohr

Julie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching — her purpose is to change the world through thought provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her PhD in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. She also is an ITIL Expert, Certified Help Desk Director, and Certified Governance IT Professional.

Julie speaks at conferences worldwide on topics of leadership, business, knowledge management, service management, governance, organization development, process engineering, service level management, and continual improvement.

About ComAround

ComAround is a global leader that specializes in Knowledge Management and Self-service. For more than 20 years, ComAround has helped thousands of organizations to achieve world class support using intelligent knowledge powered by Microsoft technology and ComArounds expertise in knowledge management.

Contact ComAround for more information:

Lotta Wiklund
Event Marketing Manager, ComAround
lotta.wiklund@comaround.com