Live Webinar: Advanced Knowledge Management for Global Support Organizations – Challenges, Risks, and Critical Success Factors

Datum/Tid Date/Time Dato/Tid
April 3, 2019
11:00 am - 11:45 am

Live Webinar: Advanced Knowledge Management for Global Support Organizations - Challenges, Risks, and Critical Success Factors

A webinar on understanding the Complex Dynamics of Success in a Global Support Organization. The webinar presenter is Julie L. Mohr, world renowned author and Thought Leader and Bill Pollie, Americas – Sales and Strategic Alliances, ComAround.

Customer’s expectations continue to grow while support organizations struggle to manage a multinational support structure, processes, and policies while navigating different policies, cultures, and time zones. Customers are demanding near perfect delivery and seamless support. The expectation is that the support organization has visibility into all interactions and can proactively provide support via multiple channels.

If your organization is going global as a new strategic initiative or consolidating multiple locations into one global support organization – this webinar goes through the challenges, risks, and critical success factors for building a sustainable global support solution.

Webinar presenter:

Julie L. Mohr
World renowned author and International Keynote Speaker
Top 25 Thought Leader in Technical Support & ITSM
LinkedIn

 

Bill Pollie
Executive Vice President
Americas – Sales and Strategic Alliances
bill.pollie@comaround.com
North America +1 610.755.1616

 

Time & registration:

Date:

April 3, 2019

Time:

11.00 am – 11.45 pm EST
17.00 pm – 17.45 pm CET

If you are unable to attend at the specific time, please register to get a recorded version of the webinar afterwards.

About ComAround

ComAround is a global leader that specializes in Knowledge Management and Self-service. For more than 20 years, ComAround has helped thousands of organizations to achieve world class support using intelligent knowledge powered by Microsoft technology and ComArounds expertise in knowledge management. ComAround Knowledge™ lives in Microsoft Azure and helps the service organization to collect, share and reuse knowledge. ComAround Knowledge™ provides a platform that combines the power of Microsoft technology with human intelligence to transform and simplify the way large companies provide a world class service experience to customers and employees.

About Julie L. Mohr

Julie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching — her purpose is to change the world through thought provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her PhD in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. She also is an ITIL Expert, Certified Help Desk Director, and Certified Governance IT Professional.

Julie speaks at conferences worldwide on topics of leadership, business, knowledge management, service management, governance, organization development, process engineering, service level management, and continual improvement.

About Bill Pollie

Bill is a Knowledge Management och Self-Service specialist at ComAround, with a focus on Strategic Alliances. He is passionate in his engagement with customers on how to use intelligent knowledge to drive world class customer support.

Contact ComAround for more information:

Lotta Wiklund
Event Marketing Manager, ComAround
lotta.wiklund@comaround.com