November 6, 2017 - November 9, 2017
1331 Pennsylvania Ave NW
DC 20004 Washington
Lena Stormvinge from ComAround is invited to speak at KMWorld´s annual conference in Washington, DC.
Discover The Untapped Potential Of Knowledge At The World’s Leading Knowledge Management Event – The brightest minds in knowledge and information management will gather in Washington DC to share real world examples of how KM and related disciplines can provide enormous value for your organization and transform your business.
Lena Stormvinge´s lecture “Intelligent Swarming”
Wednesday, November 8
Lena Stormvinge will talk about Intelligent Swarming, sometimes called “collaboration of steroids”. This is a new way of aligning resources to work. It removes the traditional tiers of support and calls on the collective experience of a “swarm” of analysts for improved operational efficiency, employee engagement, customer satisfaction, and loyalty. Lena shares how integration goals can help optimize collaboration and collective ownership of knowledge and how a KM strategy such as intelligent swarming can help with skills development, optimizing people’s ability to create value and improve customer success through improved problem solving.
ComAround is a Knowledge Management and Self Service specialist. Professional support organizations worldwide use ComAround Knowledge™ to streamline the support they provide by collecting, structuring, and sharing knowledge throughout the business. The tool is KCS Verified v5 and can be easily integrated with other ITSM tools thanks to ComAround Connect. ComAround’s experts are on hand to guide you through and educate you on Knowledge Management and KCS.
Contact ComAround for more information: