KCS Academy

KCS World Tour: Silicon Valley 2020

Datum/Tid Date/Time Dato/Tid
March 3, 2020
Hela dagen

Santa Clara Convention Center
5001 Great America Parkway
95054 Santa Clara

KCS World Tour: Silicon Valley 2020

Join us in Santa Clara for an event focused on bringing the KCS® community together for Knowledge-Centered Service content, conversations, and connections.

The KCS Academy, the network of resources and practitioners for KCS (the knowledge and content management best practice), is hosting a one-day conference. The format will include both presentations on KCS best practices and lessons learned, as well as roundtables on various KCS topics hosted by experts allowing you ask questions and join in the conversation.

Agenda will include:

The conference is hosted by The KCS Academy, the network of resources and practitioners for KCS. Welcome to join us for case presentations and conversations around topics such as:

  • KCS implementation challenges and best practices
  • Creating a KCS Center of Excellence
  • Benefits of KCS certification
  • Tools and services available to help with your KCS journey
  • KCS Round table topics such as:
    • Gaining executive buy-in for your KCS program
    • Launching and sustaining your KCS Program
    • Launching and sustaining your Coaching Program
    • Measuring success of your KCS Program
    • Improving the effectiveness of your Self-Service experience
    • Intelligent Swarming Insights

See full agenda

Who should attend:

  • Companies new to KCS who want to better understand the KCS Practices and the benefits
  • Companies that have deployed KCS and want to brush up on best practices and things to avoid
  • Experienced KCS practitioners looking to share best practices with others on the KCS journey

Meet us there

Bill Pollie
Executive Vice President
Americas – Sales and Strategic Alliances
North America +1 610.755.1616

Register with a discount

As members of the Consortium for Service Innovation, ComAround offer you the discounted Consortium member rate. To benefit from the offer, select “ComAround” under “How did you hear about this event?” when you register.