Datum/Tid Date/Time Dato/Tid
April 5, 2017 - April 6, 2017
Torkel Knutssonsgatan 2
118 25 Stockholm
Lena Stormvinge has been invited to speak at the annual itSMF conference at Münchenbryggeriet in Stockholm
itSMF Expo is Sweden’s leading conference in the fields of IT service management and IT governance. Around 25 exhibitors and 250 participants will enjoy a program featuring a variety of speakers, engaging topics, and invaluable discussions with industry peers. We are proud and excited to have Lena Stormvinge, a KCS Trainer from ComAround, as a speaker on the subject of Knowledge Management at this year’s conference.
Listen to Lena’s lecture “Next-Generation Knowledge Management”
Wednesday, April 5 from 11:00 to 11:45 in Mälarsalen
Statistics show that the traditional line-based support model will be replaced by new structures and processes – a cooperation-based model designed to capture and leverage a collective body of knowledge and experience. These new approaches use established methods and digital tools to capitalize on the expertise and knowledge of the whole organization. This knowledge makes a valuable contribution to the company’s internal and external products and services. The process changes and reduces the need for traditional support while making the organization more productive, increasing customer satisfaction, and creating a support organization that is more efficient and less costly
Lena Stormvinge is a Knowledge Management, KCS and Self-Service specialist. She is an experienced public speaker and educator at ComAround. Lena is the fifteenth certified KCS Trainer in the world and has recently published the book Self-Service & Knowledge Success with Per Strand from ComAround.