April 13, 2021 - April 16, 2021
08:30 am - 12:30 pm
REMOTE TRAINING: Profound training in KCS with optional official KCS v6 Practices Certification Exam
Knowledge-Centered Service, KCS®, is a methodology designed to integrate knowledge capture, improvement, and reuse directly into support and service operations. If you’re considering launching KCS or tuning up your Knowledge Management processes, this intensive training workshop will provide the needed insights and skills. While this workshop will prepare you for the v6 Practices certification exam, the exam may or may not be included in the agenda.
Date & time:
April 13th – 16th, at 08h30 – 12h30 CET
Certified KCS Trainer
Mob: +46 766 43 11 22
Register at BMC Training & Certification.
KCS® is a service mark of the Consortium for Service Innovation