ComAround Inspiration Day

ComAround Inspiration Day 2020

Datum/Tid Date/Time Dato/Tid
March 12, 2020
Hela dagen

PlatsLocationSted
ComAround Stockholm
Holländargatan 13
11136 Stockholm

ComAround Inspiration Day 2020

Welcome to ComAround Inspiration Day 2020 – a day and night with a golden touch!

Join us at Microsoft’s new venue in the heart of Stockholm, followed with a night under the stars, at the vibrant rooftop SUS (Stockholm Under the Stars/Stockholm Under Stjärnorna)!

The day will be filled with workshops, well-known speakers and thrilling topics including exciting customer cases. Entertainment, mingle and food from the award-winning kitchen At Six at night in one of Stockholm’s most praised venues can simply not be missed!

Time:
09.30 am CET – 14.30 pm CET Workshops about how to succeed with self- service support, improve the customer experience thanks to technology and data and news in ComAround Knowledge™
15.00 pm CET – 19.00 pm CET Lectures and customer cases
19.00 pm CET – 23.00 pm CET Dinner, mingel and Self Service Awards 2020

Program 15.00 pm CET – 19.00 pm CET: Lectures and customer cases

Moderator ComAround Inspiration Day 2020

In addition to his role as a CEO and founder of Olingo Consulting, Ola is a senior business consultant, educator, public speaker and a frequent blogger in various forums within ITSM and business development. He will make sure to set a spark and get the day rolling at its best!

Ola Källgården CEO and Founder Olingo Consulting

Is it better to land an aircraft with a pilot or with an autopilot?

On ComAround’s Inspiration Day, Daniel will share his views on how AI is becoming an increasingly important part of our lives and workplaces. He will talk about how this affects us daily and what the future might look like.

Daniel Akenine is a physicist, lecturer, writer and former neuroscientist at Karolinska Institutet in Stockholm. He currently works for the Microsoft Technology Office. In 2015 he was appointed to IASA Fellow and ranked as one of the top IT-architects worldwide. Daniel is also an established Swedish fiction writer with the latest novel “11 grams of truth” about privacy and power in our modern society.

Daniel Akenine, Technology and Security officer at Microsoft

Customer Case – Electrolux and KCS®

As a new ComAround customer in 2019, Carmen is one of the leading members in implementing ComAround at Electrolux. She will be sharing their journey that involves around 30 countries all over Europe, as well as the implementation of KCS to over 1000 knowledge workers.

Carmen Wrona, KCS Program Manager at Electrolux

To go from “can everything” to “want to learn everything” – about leading in change

Joke Palmkvist has been in charge of school and higher education since 2011 at Microsoft. She will share the secrets about how digitalization changes learning conditions.

Joke Palmkvist, Business Area Manager for School and Higher Education, Microsoft Sweden

Achieve world-class customer service

David is an expert on case management and will show ComAround and Endeavor’s solution together with Dynamics 365 to allow your organization to have full control over case management.

David Axelsson, CEO at Endeavor

Learning for the future

Heléne Källgården, Project Manager, KCS Trainer & Consultant at ComAround, has been honored to interview Arnfinn Austefjord, Global Head of the KCS Academy, with almost 30 years of experience in education, knowledge management and service transformation at organizations such as Sun, Oracle and ServiceNow. They discuss the importance of education and constant learning to equip the organization for both today’s and future challenges and opportunities.

Arnfinn Austefjord, Global Head of the KCS Academy

Product and future Roadmap

Erik Evlinger, Product Owner for ComAround Knowledge™, will share where we are today and the vision for the future.

Erik Evlinger, Product Owner at ComAround

Self Service Awards 2020

Self Service Awards ™ is an annual award for organizations and individuals who have been successful in supporting and streamlining their support work through knowledge management, self service and the ComAround Knowledge™ tool. For the tenth consecutive year, ComAround hand out prices in several categories, based on the latest year’s results. We appoint the winners and celebrate!

 

Reserve your passes to ComAround Inspiration Day 2020

Price and content of the Workshop Tracks

Standard fee $275

Early Bird – until January 31st | $220 

The fee includes Morning Tea, Lunch, Afternoon Tea, Dinner and Drinks.

All prices are per person and excluding VAT.

View the contents of the Workshop Tracks – make your choices in the booking down below:

Content Workshop 1: ComAround Knowledge  news 

In this workshop, we will discuss what new features we have had during the past year, what is to come and provide you with tips & tricks to get more work done in your ComAround Knowledgeportal.  

What you will take from this workshop:  

  • ComAround News 
  • Improved ways of working with our new features 
  • Tips and tricks to shift left’ to your customers 

Content Workshop 2: Improve the customer experience thanks to technology and data  

Technology interested?  Perfect, our Development team will hold this workshop. As we became Microsoft’s Multi Cloud Partner of the Year 2019, we will go through the different platforms, how to best use our APIs, show our reports thanks to Microsoft Power BI and much more.  

What you will take from this workshop:  

  • Insight Connector and Power BI presentation (Statistics & Reporting)  
  • Technical architecture (Microsoft Teams & ITSM integrations)  
  • APIs and other technical solutions  

Content Workshop 3: Suceed with self-service support  

In this workshop we will discuss and look at what affects if self service support becomes an appreciated and positive support channel for users. The KCS (Knowledge-Centered Service) methodology has identified 5 critical factors for “self-service success”, and we will go through these. You get to work on identifying which areas you need to focus on, and we look at examples and discuss opportunities related to both process and tools.

What you will take from this workshop:  

  • What factors underlie a self-service success. 
  • What factors you need to focus on to succeed with the self-service implementation  
  • Solutions (technology & processes) that you can use 

Reservation

The registration is binding but not personal.

Contact:

Therese Mucherie, Customer Success Manager, therese.mucherie@comaround.com, +46 (0) 70 990 22 43