Consulting Services for KCS & Knowledge Management

What are your organization’s strengths to build on? What are your opportunities to improve? Where do you follow, or not follow, industry best practice? These are questions that will be answered in a Knowledge Management Assessment report which focuses on the current state and areas for improvements within five dimensions of knowledge.

A Knowledge Management Assessment includes a full day of interviews and observations on-site, with people connected to knowledge in the selected part of your organization (for example service desk). Observations are, together with data and facts, summarized in an assessment report, including recommendations for high-value transformations and opportunities.

When you have completed your workshop you have a plan. We can help you make it a reality. During your implementation period, some professional guidance can be the difference between good and great. Our 24 hours consulting package will help you strengthen your implementation and give you the confidence test your newfound skills.

What are your organization’s strengths to build on?  What are your opportunities to improve?  Where do you follow, or not follow, industry best practice?  How do we get the organization to want to take action to improve knowledge sharing? We will spend a day of meetings and observations on-site with you to answer these questions in a summary assessment report, including recommendations for high-value transformations and opportunities.

Following a best practices knowledge and content strategy can help with both customer and employee satisfaction. And with the expanding rate today’s content need to be created and shared, the importance of finding and updating content is essential to your organization. The customer wants to know what you know as soon as you know it.

When working with a knowledge management strategy it is important to be continuously emphasizing and improved in order to keep delivering on it’s promises. Without ongoing focus, it can easily be forgotten when all the everyday tasks the organization need to handle, eventually leading the program to fade away. ComAround’s continuous improvement program help boosting your strategy, making sure to put pressure on areas to enhance.

When you have completed your workshop you have a plan. We can help you make it a reality. Some expert guidance can be the difference between good and great. Our customer success team will help you strengthen your implementation and give you the confidence needed to advance.

At ComAround, we specialize in content development. Our production team are constantly producing engaging content in the customer context.  Your customers are on a knowledge journey and your content is an ongoing educational tool that can guide them through each stage of that journey. That’s why we hold our content to the highest standards. High quality content generate higher customer satisfaction and customer loyalty.

Content is king! Beside checking that your content is useful, effective, and well-written, you need to make sure it is also clearly organized. Your internal or external visitors need to be able to quickly scan your site and find the content they are looking for. There are many things to consider when structuring your content since your visitors may have different expectations when looking for relevant content.