Consulting Services for KCS & Knowledge Management

What are your organization’s strengths to build on?  What are your opportunities to improve?  Where do you follow, or not follow, industry best practice?  How do we get the organization to want to take action to improve knowledge sharing? We will spend a day of meetings and observations on-site with you to answer these questions in a summary assessment report, including recommendations for high-value transformations and opportunities.

Our KCS Tune Up revitalize your KCS program. Your KCS journey may have started strong, but you are not seeing all the realized benefits. There may be new team members, leadership has changed or it’s just not long ‘in the air’. Participating and quality may be declining. We are here to help. We will be on-site with you, observing and interviewing and work with you to build a plan to get your program where you want it to be. A KCS Tune Up can avoid a costly restart later.

When you have completed your workshop you have a plan. We can help you make it a reality. During your implementation period, some professional guidance can be the difference between good and great. Our 24 hours consulting package will help you strengthen your implementation and give you the confidence test your newfound skills.

KCS is not a destination, it’s a journey. KCS have to be continuously emphasized on and improved in order to keep delivering on it’s promises. Without ongoing focus, it can easily be forgotten when all the everyday tasks the organization need to handle, eventually leading the program to fade away. ComAround’s Quarterly Check Ins help boosting your KCS program, making sure to put pressure on all the right buttons. We will do a periodical check ins to assure that your KCS program is on track. We will also keep you updated on new and emerging best practices in KCS, self-service, and other aspects of support.

In order to implement KCS successfully to your organization, we highly recommend that there is a KCS program manager in place. We understand that it can take time to hire or designate a program manager. Our experienced KCS program managers can help your organization in those critical first phases of the KCS implementation, and will help your new Program Manager to transit smoothly into their new role when they’re onboard.

What are your organization’s strengths to build on?  What are your opportunities to improve?  Where do you follow, or not follow, industry best practice?  How do we get the organization to want to take action to improve knowledge sharing? We will spend a day of meetings and observations on-site with you to answer these questions in a summary assessment report, including recommendations for high-value transformations and opportunities.

Following a best practices knowledge and content strategy can help with both customer and employee satisfaction. And with the expanding rate today’s content need to be created and shared, the importance of finding and updating content is essential to your organization. The customer wants to know what you know as soon as you know it.

When working with a knowledge management strategy it is important to be continuously emphasizing and improved in order to keep delivering on it’s promises. Without ongoing focus, it can easily be forgotten when all the everyday tasks the organization need to handle, eventually leading the program to fade away. ComAround’s continuous improvement program help boosting your strategy, making sure to put pressure on areas to enhance.

When you have completed your workshop you have a plan. We can help you make it a reality. Some expert guidance can be the difference between good and great. Our customer success team will help you strengthen your implementation and give you the confidence needed to advance.

At ComAround, we specialize in content development. Our production team are constantly producing engaging content in the customer context.  Your customers are on a knowledge journey and your content is an ongoing educational tool that can guide them through each stage of that journey. That’s why we hold our content to the highest standards. High quality content generate higher customer satisfaction and customer loyalty.

Content is king! Beside checking that your content is useful, effective, and well-written, you need to make sure it is also clearly organized. Your internal or external visitors need to be able to quickly scan your site and find the content they are looking for. There are many things to consider when structuring your content since your visitors may have different expectations when looking for relevant content.