Knowledge Management for Managed Service Providers

Today the usage of self-service is increasing and customers expect available and professional self-service as an alternative to other services. With ComAround Knowledge™, you can provide a world-leading self-service and knowledge platform. Startup time is minimal and the benefits are immediate.

The need to easily access and share knowledge grows in large and global organizations. ComAround Knowledge™ has features that support the workflow of a global service organization, such as auto-translate, and the ability to work with internal and external facing knowledge articles. ComAround works with hundreds of service organizations that serve hundreds of thousands of users in global organizations.

We know that the difference between success and failure is minimal when it comes to self-service and knowledge management. If your self-service solution is not world class, it will be much more difficult to get the users to break their old habits and keep calling support or a colleague every time they have a question. With ComAround Knowledge™, you will have access to the best support and great possibilities to succeed. To further increase your chances of success, our experienced knowledge experts will guide you on your journey based on your conditions and your customer demands.

When different customers and service desk teams work with different knowledge bases, it results in minimal knowledge exchange and minimal sharing between the teams and customers. Using ComAround’s KCS Verified technology for knowledge management, you create an environment where all users see exactly what they should, and the possibilities to collaborate and share are unlimited. Using ComAround Knowledge™ increases your efficiency through collaboration, knowledge transfer and sharing between the teams.

To support several different customers quickly is a common need for many service organizations. We have developed MSP-specific solutions to simplify and enable the management of support to several customers at the same time. Our multi-tenancy solutions have become a business-critical support solution for our customers, and an indispensable help in supporting several different customers in different languages.

When chosing a smart knowledge management and self-service solution, it is important that it can be implemented regardless of other technical platforms, requirements, or systems. ComArounds knowledge management and self-service platform is developed to support all available technology.

The capability to understand and adapt to you and your customers is central and crucial to succeed with self-service and knowledge management. We add vast experience, proven best practice, and act as hands-on advisors. Each customer is unique and our solutions work best when matched and tailored to your needs.

When you offer your customers ComAround Knowledge™ as a part of your services, you will see the revenue per customer increase. Simultaneously, customer satisfaction increases and your service desk agents have more enjoyable and challenging work tasks. The revenue increases due to the possibility for contract expansion, and increased customer retention.