A world-leading solution for knowledge management and self-service
By joining our partner program for Managed Service Providers, you can provide your customers with the only independent KCS v6 verified tool in the world as a part of your solutions. With ComAround you will increase revenues and customer satisfaction.
Customers expects self-service
Today the usage of self-service is increasing and customers expect available and professional self-service as an alternative to other services. With ComAround Knowledge™, you can provide a world-leading self-service and knowledge platform. Startup time is minimal and the benefits are immediate.
Global customers deserve global service
The need to easily access and share knowledge grows in large and global organizations. ComAround Knowledge™ has features that support the workflow of a global service organization, such as auto-translate, and the ability to work with internal and external facing knowledge articles. ComAround works with hundreds of service organizations that serve hundreds of thousands of users in global organizations.
When only world class is good enough
We know that the difference between success and failure is minimal when it comes to self-service and knowledge management. If your self-service solution is not world class, it will be much more difficult to get the users to break their old habits and keep calling support or a colleague every time they have a question. With ComAround Knowledge™, you will have access to the best support and great possibilities to succeed. To further increase your chances of success, our experienced knowledge experts will guide you on your journey based on your conditions and your customer demands.
Consolidate knowledge and create synergies
When different customers and service desk teams work with different knowledge bases, it results in minimal knowledge exchange and minimal sharing between the teams and customers. Using ComAround’s KCS Verified technology for knowledge management, you create an environment where all users see exactly what they should, and the possibilities to collaborate and share are unlimited. Using ComAround Knowledge™ increases your efficiency through collaboration, knowledge transfer and sharing between the teams.
Multi-tenant support
To support several different customers quickly is a common need for many service organizations. We have developed MSP-specific solutions to simplify and enable the management of support to several customers at the same time. Our multi-tenancy solutions have become a business-critical support solution for our customers, and an indispensable help in supporting several different customers in different languages.
Support regardless of existing technology
When chosing a smart knowledge management and self-service solution, it is important that it can be implemented regardless of other technical platforms, requirements, or systems. ComArounds knowledge management and self-service platform is developed to support all available technology.
Customization is standard
The capability to understand and adapt to you and your customers is central and crucial to succeed with self-service and knowledge management. We add vast experience, proven best practice, and act as hands-on advisors. Each customer is unique and our solutions work best when matched and tailored to your needs.
Increase your revenues and customer satisfaction
When you offer your customers ComAround Knowledge™ as a part of your services, you will see the revenue per customer increase. Simultaneously, customer satisfaction increases and your service desk agents have more enjoyable and challenging work tasks. The revenue increases due to the possibility for contract expansion, and increased customer retention.
Key features
- Integrates with Active Directory, ITSM Tools, and other Platforms
- Supports multiple customers, knowledge domains and user groups
- Easy to capture, structure and share knowledge to multiple customers
- Prepopulated with thousands of multimedia knowledge articles
- Built in auto-translation, video capture and multi-import function
- Built in Business Intelligence and customer specific reporting
- Customer specific designed user interface
Business model
- Quick on-boarding
- Fixed start-up fee and scalable pricing
- Flexible license model and agreement length
Contact us for more information
If you would like more information about ComAround Knowledge™ for Managed Service Provider´s, please fill out the form and we will contact you as soon as possible.