Create a successful chatbot with support from a powerful knowledge base
Today, many companies are emerging from proof of concept projects and anxious to scale these into broader use cases. However, they are finding that these efforts to scale their use encounter significant problems as they uncover incomplete, outdated or poorly maintained knowledge. To quote Cassie Kozyrkoc, Chief Decision Intelligence Engineer at Google, “A common mistake is to assume machine learning is magic, so it’s okay to skip thinking about what it means to do a task well”.
Chatbots are the face of artificial intelligence and will impact all areas where there is communication between humans today, especially in support of employees and customers. Key business drivers in the use of Chatbots today range from providing 24 hour support, driving conversational support to mobile devices to providing quick answers to both simple and complex questions that drive call deflection/avoidance.