During the annual members’ summit of the Consortium for Service Innovation (CSI) in Boston in April, discussions and presentations focused on data, automation, machine learning and collaboration. It’s clear that the service and support industry is deeply affected by the changes posed by new technology. As data becomes one of the most valuable assets organizations have, and as machines take care of customers to a greater and greater extent, we must realize that little will stay the same moving forward.
Manufacturing companies understands that their collective knowledge and wisdom is the largest untapped asset in the organization. With help of Knowledge Management can organizations speed up digital transformation in manufacturing.
Watch inteview with a Knowledge Management expert at ComAround about the biggest challenge of Knowledge Management and how to solve it.
Many support and service organizations are struggling with creating excellent customer experience and satisfied customers with limited resources. Wouldn’t it be great to find a way to be able to handle more with the same resources?
By establishing a Knowledge Management methodology and a specialized Knowledge Management solution, streamlines your support workflow to be able to resolve more incidents with your existing resources. Adopting the KCS methodology helps service organizations to know exactly what to do to get great results.
Barclay Rae, the CEO of itsMF UK, talks to Lena Storvinge, The Head of Training & Consulting at ComAround, about the challenge of Knowledge Management. The interview is divided in three parts.
Part 1 – What is knowledge management?
Part 2 – What is KCS? – the 90/90 rule? What is the biggest challenge to make Knowledge Management work?
Part 3 – About ComAround and the future of service organizations