Knowledge-Centered Service is an effective knowledge management strategy that can transform both your organization’s customer experience and employee loyalty.
The organization can also develop more innovative products and services and drive the kind of positive change that leads to great results. Working with KCS® (Knowledge-Centered Service) can make the difference between being just above average and greatness. KCS is a simple idea that creates profound benefits. The idea is that you should integrate the creation and maintenance of knowledge into the daily problem-solving process. Read more