The experience and expertise of the people in your organization are your biggest asset. They are the foundation for ensuring satisfied customers and having services that work well. Learn how to make sure you are taking care of your knowledge.
Whether you’re looking to implement self service for your customer, or assessing the quality of your current self-service solution, there are five key enablers that need to be in place in order to achieve a successful self-service solution.
Self service is an excellent tool that I always recommend every organization to implement as a service to their employees, as it improves service and support. A good self-service solution will also reduce support costs, decrease incoming calls to the service desk, and improve job satisfaction within the service desk. Invest some time in my five recommended key enablers to discover how you can dramatically improve the results of self service: