Highlight the heroes of the Service Desk!

Create and highlight heroes and motivated employees in the service desk by implementing elements of Gamification in the creation and maintenance of a qualitative Knowledge base as a part of improving the support delivery. Read more

KCS: Using Gamification for reward and recognition

Gamification is the application of game design and game mechanics in a work or social setting to motivate individuals and teams to perform specific and often repetitive actions. A core principle of KCS is rewarding and recognizing effort, and it has proven to be a successful combination when used with gamification to achieve this, both immediate and long term. In this article you will learn about the goals of reward and recognition, how to calculate the scoring and how to steer the content work with gamification.

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