Great focus on Knowledge at Fusion 15 in New Orleans
ComAround was recently a vendor sponsor of the Fusion 15 Conference & Expo in New Orleans. The discussions have definitely changed since last year’s conference, with an increased focus on knowledge. Many of the attendees we spoke with had great interest in learning how to effectively leverage their existing knowledge base.
Cherwell – integration that’s making a difference
As a partner of Cherwell, ComAround was a platinum sponsor at the third annual Cherwell Global Conference in Colorado Springs on September 1-4. The many interesting discussions we had with the attendees demonstrated that there is a great need for accurate and relevant knowledge base content within support organizations today.
Self Service isn’t “nice to have”, it is an expectation
At the HDI 2015 Conference & Expo in Las Vegas, we experience, both from participants and the conference program in general, that there is a heavy focus on knowledge, KCS, integrations and beyond IT (HR, Marketing, Finance and so on.).
