3 things you need to know to implement a chatbot

Are you thinking about improving your customer service experience with a chatbot or are you implementing a virtual assistant in your service desk? Here are a few things you might want to consider before launching your chatbot project.

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Data, automation, predictive support and bots – hot topics on service and support at annual CSI members’ summit

During the annual members’ summit of the Consortium for Service Innovation (CSI) in Boston in April, discussions and presentations focused on data, automation, machine learning and collaboration. It’s clear that the service and support industry is deeply affected by the changes posed by new technology. As data becomes one of the most valuable assets organizations have, and as machines take care of customers to a greater and greater extent, we must realize that little will stay the same moving forward.

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How to speed up the digital transformation in manufacturing – with the help of Knowledge

Manufacturing companies understands that their collective knowledge and wisdom is the largest untapped asset in the organization. With help of Knowledge Management can organizations speed up digital transformation in manufacturing.

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