Data, automation, predictive support and bots –hot topics on service and support at annual CSI members’ summit

During the annual members’ summit of the Consortium for Service Innovation (CSI) in Boston in April, discussions and presentations focused on data, automation, machine learning and collaboration. It’s clear that the service and support industry is deeply affected by the changes posed by new technology. As data becomes one of the most valuable assets organizations have, and as machines take care of customers to a greater and greater extent, we must realize that little will stay the same moving forward.

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How to speed up the transformation to digital in manufacturing – with the help of Knowledge

Manufacturing companies understands that their collective knowledge and wisdom is the largest untapped asset in the organization.

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