Volvo Cars Customer Care Center had a legacy database and was looking for something easier to use and maintain. Customer Care Center are primarily in favor of Volvo’s customers, existing or potential, and needed an easy-to-use support tool to achieve efficiency and consistency in their daily support to their customers.
“The tool allows us to quickly update the latest information and knowledge, easily accessible to all employees”
Download the case study:
- A support tool for their Customer Care Center