This is a case study of a global enterprise with more than 145,000 employees in approximately 100 countries. In Sweden, the company uses ComAround Knowledge™ as their self service system. The company has saved 1.55 million dollars by successfully deploying self service during the first two years when compared to the cost of handling the calls by the service desk. Desk.
In this case study you will learn about:
- why the company introduced self service
- the results of self service – benefits and savings
- a ROI caluclation of implementing self service