Capterra - ComAround Knowledge landing page

Automate and empower customer support & service with intelligent knowledge

Solve problems faster, handle increased volumes in multiple languages, lower organizational costs and deliver excellent customer experience with intelligent knowledge. ComAround Knowledge™ is a powerful AI and cloud-based Knowledge Management Software (KMS) specifically designed to optimize the support flow by sharing accurate knowledge at the right time.

Try ComAround Knowledge™ for free!

Start your 30-day free trial. No credit card required. No strings attached. Fill out the form and we will contact you as soon as possible, so we can assure how we can setup the perfect Free Trial of ComAround Knowledge™ customized for your needs.

Happy customers

” It is easy to use for the end user and also for us working in the system. I really like that ComAround has a lot of articles that you can use”.

Eva SkoogIT Technician, GKN Aerospace

“An easy product to use, always focusing on end user experience and the importance of Knowledge. We have used it for all our users to get “zero line support”, reducing the amount of Service Requests and Incidents that never need to be”.

Daniel WågServicedesk Manager, Systembolaget

Take a tour

Support your customers in any language

Support your customers all over the world with knowledge in their local language. Auto translate your knowledge articles into multiple languages at once with more than 100 languages. You will save time and reduce translation cost. ComAround Knowledge™ language support is a gamechanger for global organizations.

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When reading articles

When creating articles

Make knowledge accessible with AI-Powered Search

Convert your information to knowledge by making it findable and used at the right time. ComAround Knowledge™ has an intuitive and verified interface for self-service and is easy for customers to solve problems without contacting manned support. The AI-Powered Cognitive Search built on Azure Search provides a lightning fast and accurate search experience for customers and knowledge workers. The full text search intuitively interprets the users input and language analyzers are used to intelligently handle language-specific linguistics. Facet navigation and filters, synonyms, auto-complete, and text analysis for “did you mean” and auto-corrected search terms makes the search experience intuitive to find the right knowledge. The search experience improves over time based on usage.

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Predictive insights with advanced reports and analytics

Optimize your knowledge base and make better business decisions with advanced reports and analytics built on Microsoft Power BI. ComAround Knowledge™ tracks all behavior data and uses real time data to enable predictive support as well as prevent knowledge gaps and outdated knowledge. Gamification gives the knowledge workers instant feedback of the value of creating and sharing knowledge. This encourages and motivates creating knowledge “just-in-time”.

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Save time with a prepopulated knowledge base

Save time and decrease onboarding time with knowledge management and self-service by adding more than 100.000 prepopulated ready-to-use knowledge articles for standard applications. The knowledge is KCS proven from the community of millions of users to prevent knowledge gaps and out of date knowledge. The prepopulated knowledge base includes articles for Windows & Mac O/S, Outlook, Office 365, Adobe, etc. and is available in 12 languages: English, Español, Pусский, 中文；汉语/漢語, Français, Português, Deutsch, Nederlands, Polski, Svenska, Suomi, Norsk bokmål.

Download list of ComAround Knowledge Library

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KCS v6 Verified to ensure best practice workflow

ComAround Knowledge™ is KCS v6 Verified, which is proof that the tool supports all eight KCS principles. Knowledge-Centered Service (KCS) is a methodology that provides a detailed description of how support organizations should work with the knowledge base to improve support delivery, become more productive in the support organization, and increase service levels to the business.

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Utilize the power of a professional knowledge community

Join the world’s largest professional community including hundreds of companies, like Disney, Volvo Cars, Sandvik and March & McLennan and more than thousands Knowledge Workers, to learn and share experiences. When choosing ComAround Knowledge™ you will also be a part of ComAround’s community to learn from others and utilize ComAround’s unique expertise in knowledge management and self-service. Together we are much stronger and more likely to avoid the mistakes that others already have made and can easily find the best way to succeed.

Utilizing ComAround’s certified knowledge management trainers and advisers, you will receive training on how to work with knowledge successfully. ComAround offers full support during your implementation of knowledge management based on best practices methods such as Knowledge-Centered Service™ (KCS®).

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Start your 30-day free trial. No credit card required. No strings attached.

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