Calculate your knowledge management
Refine your message that justifies the investment in knowledge to your senior stake holders with help of ComAround’s knowledge advisor – for free. You will get help with calculating Knowledge Management ROI (return on investment) and build your own business case.
Save time, reduce costs, increase productivity, improve the quality of services, reduce onboarding time, and increase customer satisfaction and loyalty are just some of the benefits from successful knowledge management. Explaining how you will increase first contact resolution and reduce the mean time to resolution will not likely convince your management to invest. Justifying the investment in knowledge to your senior stakeholders requires speaking the business language of money. Time is money! By reducing the time spent, you can save your organization money, increase the capacity of your organization, and address lost opportunities for improvements.
A business case needs to tell a story. It creates a vision of a future state and outlines the changes necessary to achieve the vision. It provides recommendations that support the decisions proposed. A business case defines the scope, assumptions, and the value of the change, while also explains the risks and contingencies. A business case built on the right information, will ultimately gain approval.
Using ComAround’s expertise, you can calculate your return showing the value in money and resource capacity improvements as well as allocate the resources needed to start building your knowledge management business case.
Benefits of using knowledge
There are several benefits from using knowledge. These are the top benefits in most organizations:
- Improve first contact resolution
- Reduce time to resolution at level one
- Reduce escalations to the higher cost level two
- Enable self-service and AI
What you will get for free
Leverage ComAround’s expertise in knowledge management to calculate your ROI and build your business case implementing successful knowledge management. We can help you with:
- Defining the required investment and calculating the ROI
- Expanding and refining your return calculations by exploring the additional benefits
- Sharing implementation options that can lower your risks
- Providing resources to assist you on your journey
- Sharing case studies to support your decision