Refine your message that justifies the investment in knowledge to your senior stake holders with help of ComAround’s knowledge advisor – for free. You will get help with calculating Knowledge Management ROI (return on investment) and build your own business case.
Save time, reduce costs, increase productivity, improve the quality of services, reduce onboarding time, and increase customer satisfaction and loyalty are just some of the benefits from successful knowledge management. Explaining how you will increase first contact resolution and reduce the mean time to resolution will not likely convince your management to invest. Justifying the investment in knowledge to your senior stakeholders requires speaking the business language of money. Time is money! By reducing the time spent, you can save your organization money, increase the capacity of your organization, and address lost opportunities for improvements.
A business case needs to tell a story. It creates a vision of a future state and outlines the changes necessary to achieve the vision. It provides recommendations that support the decisions proposed. A business case defines the scope, assumptions, and the value of the change, while also explains the risks and contingencies. A business case built on the right information, will ultimately gain approval.
Using ComAround’s expertise, you can calculate your return showing the value in money and resource capacity improvements as well as allocate the resources needed to start building your knowledge management business case.